Jobs in the United States

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Added 4 mins ago
Quality Engineering Technician I (Day shift)
Panasonic
Sparks, NV
Panasonic Energy Corporation of North America (PECNA) is seeking ambitious engineers to lead the world’s largest lithium ion battery initiative. With superior battery designs and the…
Added 12 mins ago
Lead Full Stack Java Engineer
Wells Fargo Bank, N. A.
CHARLOTTE, NC
…and fostering collaboration across multiple scrum teams. The Lead Engineer will be expected to act as a technology thought leader, enabling high-quality delivery while helping shape the…
Added 15 mins ago
Software Engineer - Agentic Reliability Infrastructure (Technical Leadership)
Meta
Charleston, WV
Meta is seeking an experienced Software Engineer to build the next generation of AI systems for production reliability. This role sits at the intersection of large-scale distributed…
Added 15 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 15 mins ago
C
Senior Support Engineer I
Cleo
Charleston, WV
- $70,000 to $80,000 USD / year
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate…
Added 15 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Charleston, WV
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 15 mins ago
GA
Director, Architecture and Data
GE Aerospace
Charleston, WV
- $152,000 to $202,000 USD / year
…each product to build and to operate. Success improves Safety, Quality, Delivery, and Cost by giving every team one trustworthy data foundation, one set of reusable patterns, and one…
Added 26 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Huntsville, AL · Mobile, AL
…multi-discipline programs as a Senior Project Manager (CA) Lead, across OE, EPCM, and Design-Build delivery, working alongside the most recognized hyperscale owners, colocation operators,…
Added 26 mins ago
GA
Director, Architecture and Data
GE Aerospace
Huntsville, AL
- $152,000 to $202,000 USD / year
…each product to build and to operate. Success improves Safety, Quality, Delivery, and Cost by giving every team one trustworthy data foundation, one set of reusable patterns, and one…
Added 26 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Huntsville, AL
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 26 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Montgomery, AL
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 26 mins ago
C
Senior Support Engineer I
Cleo
Montgomery, AL
- $70,000 to $80,000 USD / year
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate…
Added 44 mins ago
Senior Software Engineer, AI/ML NLP, Deep Learning, Search Infrastructure
Google
Mountain View, CA
We're seeking an engineer to contribute to DeepRank, one of the most impactful systems in Google Search, responsible for ranking web results. In this role, you will be involved in designing…
Added 47 mins ago
Staff Mechanical Engineer - Engine Assembly (On-site Engineering Lead)
GE Aerospace
Lafayette, IN
Lead a cross-functional project that measurably improves quality, cycle time, or delivery - and become the engineer the floor calls first.
Added 48 mins ago
SO
Traffic Highway Maintenance Crew Leader
State of Indiana
Seymour, IN
- $24.26 USD / hour
…workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including…
Added 48 mins ago
Continuous Improvement & Quality Assurance Manager (Michigan City, Indiana (IN), US, 46360)
SPX
Michigan City, IN
SPX is a diverse team of unique individuals who all make an impact. As the Continuous Improvement & Quality Assurance Manager, you will lead quality assurance, manufacturing process…
Added 50 mins ago
Member of the Technical Staff (MTS) DRAM PI
Micron Technology, Inc.
Boise, ID
This Member of the Technical Staff Engineer (MTS) will provide technical leadership for memory process integration. You will lead device-module and process-integration development, overcome…
Added 59 mins ago
G
Senior Electrical Engineer
GPAC
Phoenix, AZ
- $110,000 to $140,000 USD / year
This position offers the opportunity to serve as a Project Manager or Lead Electrical Engineer on complex building projects while partnering with multidisciplinary teams to deliver…
Added 1 hour ago
G
Senior Electrical Engineer
GPAC
Omaha, NE
- $110,000 to $140,000 USD / year
This position offers the opportunity to serve as a Project Manager or Lead Electrical Engineer on complex building projects while partnering with multidisciplinary teams to deliver…
Added 1 hour ago
G
Senior Electrical Engineer
GPAC
Salt Lake City, UT
- $110,000 to $140,000 USD / year
This position offers the opportunity to serve as a Project Manager or Lead Electrical Engineer on complex building projects while partnering with multidisciplinary teams to deliver…
Added 1 hour ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
Strengthen data quality and reliability: Implement monitoring, data lineage, SLAs, alerting, automated testing, and data contracts. Lead root-cause analysis and resolve issues affecting…
Added 1 hour ago
Executive Vice President, Integrated Air and Missile Defense
Astrion
Huntsville, AL
Deliver on current commitments. Hold program managers and technical leaders accountable for quality, schedule, cost, and customer outcomes. Surface risks early and make timely decisions.…
Added 1 hour ago
VP, Business Operations, Technology & National Security
Alloy Therapeutics
Waltham, MA
…work, then hold teams accountable for delivering on time, on quality, and on performance. And you will make sure the CTO’s attention goes only to the decisions that only the CTO can make.…
Added 1 hour ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
Manage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met
Added 1 hour ago
Production Supervisor - Assembly & Test
CIRCOR International, Inc.
Warren, MA
At CIRCOR Aerospace & Defense, we don't just build pumps and valves-we engineer the heartbeat of the world's most advanced naval fleets. From our historic Warren, MA facility-home to the…

Cleo

Senior Support Engineer I

Charleston, WV, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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