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Added 6 mins ago
SA
Associate Sourcing Specialist (R6601)
Shield AI
Dallas, TX · Seattle, WA
- $69,000 to $125,000 USD / year
Identify, qualify, onboard, and manage suppliers capable of meeting cost, quality, delivery, and technical requirements for prototype, development, and production builds.
Added 6 mins ago
BEHAVIORAL HEALTH SERVICE Manager
UHS
COLORADO SPRINGS, CO
…responsible for managing the unit environment (milieu), providing program oversight and structure, conducting real-time education, and coaching to the nursing department staff, coordinating…
Added 6 mins ago
S
Production Manager - L'Anse Michigan
Saint-Gobain
L'ANSE, MI
- $102,000 to $158,000 USD / year
As a member of the site leadership team, this position maintains ongoing communication and coordinates across departments to meet safety, quality, delivery, and cost goals.
Added 7 mins ago
Project/Program Manager
Insight Global
Auburn Hills, MI
- Lead recurring program governance meetings with IT leadership and executive stakeholders.
Added 7 mins ago
Supervisor, Dealer Support (Hybrid)
Concentrix
Farmington Hills, MI
As a Supervisor, Marketing Solutions , you will lead day-to-day operations for a team focused on delivering high-quality support, operational excellence, and exceptional service outcomes.…
Added 7 mins ago
Clinical Project Manager (Early Clinical Development, Home-Based)
IQVIA
Jackson, MI · Port Huron, MI
Responsible for identifying processes which need updating and documenting that to the direct line manager or divisional lead
Added 7 mins ago
Director, Land & Development
Champion Home Builders Inc.
Troy, MI
This role serves as the functional lead for the front end of the development lifecycle, from market evaluation and site sourcing through feasibility, due diligence, acquisition, and…
Added 7 mins ago
AWS Cloud Infrastructure and Operations Delivery Director
PwC
Grand Rapids, MI · Detroit, MI
As an Amazon Web Services, Cloud Infrastructure and Operations Director, you will lead client engagements focused on cloud infrastructure and network architecture, shaping solutions that…
Added 7 mins ago
RR
Learning and Development Program Manager
R1 RCM
Detroit, MI
- $65,478 to $96,885.29 USD / year
Lead facilitation of workshops, training programs, and team development sessions across all levels of the organization, adapting content and delivery approaches to meet diverse learner and…
Added 7 mins ago
GA
T700 Depot Military Field Service Representative – Tolemaida, Colombia
GE Aerospace
Detroit, MI
- $100,000 to $133,000 USD / year
…Candidates must be mobile to meet the needs of the customer, program and…
Added 7 mins ago
Sr. Fulfillment Leader - CFM56 Spares
GE Aerospace
Detroit, MI
…and leads recovery and improvement actions for shortages and delivery risks. Working cross-functionally, the Sr Fulfillment Leader identifies gaps between plan and demand, prioritizes…
Added 7 mins ago
GA
Director, Architecture and Data
GE Aerospace
Detroit, MI
- $152,000 to $202,000 USD / year
…function that governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data…
Added 7 mins ago
Principal Architect
Akamai Technologies, Inc.
Lansing, MI
Would you enjoy working with the world's most distributed platform for cloud computing, security, and content delivery?
Added 7 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Lansing, MI
- $86,000 to $99,000 USD / year
Lead the design and development of scalable full-stack applications using Java, Spring Boot, React, and AWS, applying cloud-native and microservices architecture patterns.
Added 7 mins ago
Senior Network Engineer
Cognizant
Lansing, MI
…platforms. The engineer will serve as an L3 escalation point, lead major-incident troubleshooting, execute migrations and lifecycle upgrades, perform root cause analysis, and collaborate…
Added 7 mins ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Lansing, MI
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 7 mins ago
Pharmacy Technician Support Supervisor
Intermountain Health
Lansing, MI
…Supervisor at the Intermountain Health Supply Chain Center. Lead a team dedicated to helping medications reach patients safely, accurately, and efficiently while overseeing pharmacy…
Added 7 mins ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Lansing, MI
- $83,000 to $94,500 USD / year
Program Manager / Implementation Lead (Ketryx )
Added 7 mins ago
C
Senior Support Engineer I
Cleo
Jackson, MI · Lansing, MI
- $70,000 to $80,000 USD / year
Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving…
Added 7 mins ago
Product Mgr II
RELX INC
Lansing, MI
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional…
Added 8 mins ago
Clinical Operations Manager- Medical Clinic
Arab Community Center for Economic and Social Serv
Dearborn, MI
Monitor, evaluate and report on program impact, identify gaps in service delivery and opportunities for continuous improvement and implement changes accordingly
Added 8 mins ago
Educational Site Leader
Arab Community Center for Economic and Social Serv
Dearborn, MI
Monitor, mentor, coach and evaluate site staff to ensure the quality of program content and delivery
Added 8 mins ago
Educational Site Leader
Arab Community Center for Economic and Social Serv
Dearborn, MI
Monitor, mentor, coach and evaluate site staff to ensure the quality of program content and delivery
Added 8 mins ago
Marketing Deputy Director
Arab Community Center for Economic and Social Serv
Dearborn, MI
…providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of…
Added 8 mins ago
Digital Deputy Director
Arab Community Center for Economic and Social Serv
Dearborn, MI
…providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of…

Closed listing

Cleo

Senior Support Engineer I

Charleston, WV, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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