Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
2026 Associate/Electrical Engineer- Gilbert AZ
Military Spouse Jobs & VetJobs
United States
Our Tactical Space Systems Division Integration and Test group is seeking an Electronics Engineer to join our team of qualified and diverse individuals in Gilbert, AZ. You will have the…
Added 5 mins ago
Design Verification Engineer Intern (Summer 2027)
MIPS Holding Inc
TX
MIPS – A GlobalFoundries company is seeking a Design Verification Engineer Intern to join the CPU verification team in Plano, Texas. The intern will gain hands-on experience verifying…
Added 6 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 6 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 6 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 6 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 6 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 13 mins ago
Quality Engineering Technician I (Day shift)
Panasonic
Sparks, NV
Provides support with establishing quality control systems in the battery production process.
Added 24 mins ago
2027 Associate Mission Assurance Engineer - Rocket Center WV
Northrop Grumman
Rocket Center, WV
This requisition may be filled at either a level 1 or a level 2. Basic qualifications for an Engineer 1 are a Bachelor’s Degree. Basic qualifications for an Engineer 2 are a Master’s Degree.
Added 25 mins ago
Senior Network Security Engineer
Ignite IT
Remote, United States
We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and…
Added 25 mins ago
Senior Linux Administrator
Ignite IT
Remote, United States
Ignite IT is seeking a very experienced, senior-level Red Hat Linux Admin/Engineer to join and provide dedicated support to the Unix Management Branch of the Computer Services Division on…
Added 32 mins ago
Embedded Software Engineer, Merlin Platform
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
Added 35 mins ago
Senior Azure/AWS Cloud Engineer (5539)
SMX
Huntsville, AL
SMX is actively searching for a dynamic and adept Senior Azure/AWS Cloud Engineer to support our government client in Huntsville, AL.
Added 35 mins ago
Azure/AWS Cloud Engineer (5540)
SMX
Huntsville, AL
SMX is actively searching for an Azure/AWS Cloud Engineer to support our government client in Huntsville, AL.
Added 35 mins ago
RF Communications Engineer
Leidos
Huntsville, AL
…Outpost, Leidos, as a key partner, is seeking RF Communications Engineer to support HALTV and other programs as part of a diverse team that develops lunar mobility systems, cislunar…
Added 36 mins ago
Mechanical Design Engineer II - New Glenn
Blue Origin LLC
Seattle, WA
Added 45 mins ago
Senior Software Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Engineer based in the United States.
Added 49 mins ago
Avionics Hardware Design Engineer II - Lunar Permanence
Blue Origin LLC
Seattle, WA
Added 50 mins ago
Data Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The Data Engineer I is an early-career role within the Data & Analytics team, responsible for helping build, operate, and improve the data pipelines that feed analytics, reporting, and AI…
Added 50 mins ago
AI Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The AI Engineer I is an early-career role within the Data & Analytics team, working with the AI/ML team to implement, deploy, and support the AI platforms and models that improve patient…
Added 56 mins ago
Staff Mechanical Engineer - Engine Assembly (On-site Engineering Lead)
GE Aerospace
Lafayette, IN
…supplier part doesn't behave the way the drawing promised, when a process is technically compliant but practically unbuildable - you're the person who owns the answer, and you have the…
Added 59 mins ago
Research Software Engineer I (Onsite)
United States
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s…
Added 1 hour ago
SC
Software Engineer I
Superior Court of California, County of Ventura
Ventura, CA
- $47.6 to $61.88 USD / hour
Under the general direction of the Chief Operating Officer, Software Engineer I/II responsibilities include gathering user requirements, defining system functionality, and writing code in…
Added 1 hour ago
Instrumentation & Controls Engineer
Stantec
Boise, ID
We have an immediate opening for a Sr. Instrumentation and Controls Engineer. The ideal candidate will design and specify I&C systems for high-tech manufacturing, semiconductor fabrication,…
Added 1 hour ago
Software Engineer
HM Health Solutions Inc.
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…

Closed listing

Cleo

Senior Support Engineer I

Charleston, WV, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

Report this job