Jobs in the United States

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Added 1 min ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
Join a customer-facing product engineering team building command-and-control and autonomous systems software for operational and tactical missions. You will develop cloud and edge services…
Added 1 min ago
TT
Senior Solutions Engineer, Digital Native and Mid-Market
True Talent Solutions Partners
Remote, United States
- $147,000 to $175,000 USD / year
- Build expertise in the application security platform and help integrate it into customer CI/CD pipelines, developer workflows, and security programs.
Added 2 mins ago
Design Engineer
Panasonic
Suwanee, GA
As a key member of the project design team, our Mechanical Design Engineer applies engineering best practices to develop and document the complete mechanical design for our projects. The…
Added 3 mins ago
CI
Staff Software Engineer, Agentic Tools
Cribl, Inc
Denver, CO
- $210,000 to $245,000 USD / year
Added 3 mins ago
Mechanical Engineer
Sapho Bio
San Carlos, CA
We are looking for a Mechanical Engineer to design, build, and maintain the hardware our lab runs on. You will work directly with our lab and operations teams in San Carlos, turning manual…
Added 5 mins ago
Senior Principal Systems Engineer (Electromagnetic Environmental Effects (E3))
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Senior Principal Systems Engineer (Electromagnetic Environmental Effects (E3)) to join our team of qualified, diverse individuals…
Added 5 mins ago
Principal Systems Engineer (Electromagnetic Environmental Effects (E3))
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Principal Systems Engineer (Electromagnetic Environmental Effects (E3)) to join our team of qualified, diverse individuals within…
Added 9 mins ago
RF Engineer 4
Lam Research
Fremont
As a RF Engineer at Lam, you play a crucial role in designing, building, and troubleshooting cutting-edge radio frequency (RF) solutions for power delivery and plasma generation in our Etch…
Added 9 mins ago
Process Engineer 5
Lam Research
Tualatin
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and…
Added 10 mins ago
Lead Full Stack Java Engineer
Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking a highly skilled and hands-on Lead Engineer to drive the end-to-end delivery of strategic lending technology solutions supporting new product launches and feature…
Added 10 mins ago
P
Founding Account Executive
Phonely
Remote, United States
- $150,000 to $250,000 USD / year
…qualify leads, book appointments, route calls, and resolve real customer conversations in…
Added 11 mins ago
Sr Consultant, Software Engineer (AI Engineer)
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Sr Consultant, Software Engineer (AI Engineer) is accountable for turning AI strategy into trusted, reusable technology capabilities that enable Nationwide to build and operate AI…
Added 13 mins ago
2027 Associate Mission Assurance Engineer - Rocket Center WV
Northrop Grumman
Rocket Center, WV
This requisition may be filled at either a level 1 or a level 2. Basic qualifications for an Engineer 1 are a Bachelor’s Degree. Basic qualifications for an Engineer 2 are a Master’s Degree.
Added 13 mins ago
Senior Staff Security Engineer, Google Distributed Cloud
Google
Sunnyvale, CA · Kirkland, WA · Seattle, WA
Added 13 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Charleston, WV
…doers and disruptors who solve real problems and meet real customer needs. We are seeking Data Engineers who are passionate about marrying data with emerging technologies. In this role,…
Added 13 mins ago
C
Senior Support Engineer I
Cleo
Charleston, WV
- $70,000 to $80,000 USD / year
…automation and AI to improve efficiency, reliability, and the customer…
Added 13 mins ago
Senior Workday Security Engineer
CVS Health
Charleston, WV
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 13 mins ago
GA
Director, Architecture and Data
GE Aerospace
Charleston, WV
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 13 mins ago
Senior Analyst, Product Engineer
CVS Health
Charleston, WV
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 13 mins ago
SA
Supplier Quality Specialist - Propulsion (R6585)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…purchased hardware and materials meet Shield AI engineering, customer, regulatory, and quality requirements. You will partner closely with Supply Chain, Engineering, Manufacturing,…
Added 13 mins ago
SA
Supplier Quality Specialist - PCBA (R6587)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…purchased hardware and materials meet Shield AI engineering, customer, regulatory, and quality requirements. You will partner closely with Supply Chain, Engineering, Manufacturing,…
Added 13 mins ago
SA
Supplier Quality Specialist - Machining (R6584)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…purchased hardware and materials meet Shield AI engineering, customer, regulatory, and quality requirements. You will partner closely with Supply Chain, Engineering, Manufacturing,…
Added 13 mins ago
SA
Supplier Quality Specialist - Harnessing (R6588)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…purchased hardware and materials meet Shield AI engineering, customer, regulatory, and quality requirements. You will partner closely with Supply Chain, Engineering, Manufacturing,…
Added 13 mins ago
SA
Supplier Quality Specialist - Composites (R6586)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…purchased hardware and materials meet Shield AI engineering, customer, regulatory, and quality requirements. You will partner closely with Supply Chain, Engineering, Manufacturing,…
Added 21 mins ago
Embedded Software Engineer, Merlin Platform
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
Effectively communicate your ideas to achieve optimal outcomes for both your team and the customer. Encourage diverse perspectives and incorporate feedback to enhance results.

Cleo

Senior Support Engineer I

Charleston, WV, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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