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Senior Food and Beverage Operations Manager
Marriott
Clayton, MO
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the…
Added 1 min ago
GH
Coordinator-Medical Supply
Genesis Healthcare
Hilltop, WV
- $18 to $20 USD / hour
Employee Assistance Program to support mental health
Added 1 min ago
Store Manager
Barnes & Noble Education
WEST LIBERTY, WV
The Store Manager leads a vibrant hub of college life and learning, creating retail experiences that engage students, support faculty, and build alumni loyalty. Through strategic…
Added 1 min ago
Quantitative Enterprise Risk Management Analyst
CVS Health
Remote, United States
Risk management position that supports CVS Health's Enterprise Risk Management (ERM) program across quantitative risk analysis, regulatory deliverables, and broader ERM activities. Working…
Added 1 min ago
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Member Specialist
Walmart
VIENNA, WV
- $17 to $25 USD / hour
…Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds,…
Added 1 min ago
TC
Packaging Operator (12 HR Rotational Shift)
The Clorox Company
Martinsburg, WV
- $24.93 USD / hour
Other duties as needed to support business operations as directed by Management.
Added 1 min ago
Business Analyst - Sponsored Programs Financial Services
Highmark Health
Charleston, WV
Compliance Management: Read and develop full understanding of business and financial terms and conditions of grant, contract, and/or clinical trial agreement.Maintain compliance with…
Added 1 min ago
TITLE 32 AUTOMOTIVE MECHANIC WG-5823-10
Air National Guard Units
Charleston, WV
…maintenance and materials handling equipment, as required to support the unit mission. 2. Performs required repair of gasoline and diesel powered vehicles as assigned, using independent…
Added 1 min ago
Technical Program Manager III, Software Tools
Google
Austin, TX · Addison, TX · New York, NY · Reston, VA · Seattle, WA · San Francisco, CA · Sunnyvale, CA
We are seeking an experienced Technical Program Manager to lead platform operations, feature delivery, and production support for our enterprise Governance, Risk, and Compliance (eGRC)…
Added 1 min ago
Senior Manager - Cybersecurity Compliance
CVS Health
Charleston, WV
…systems to enhance the effectiveness and efficiency of the program. Partners with IT and business colleagues to educate on risk and provide actionable metrics that measure control…
Added 1 min ago
TITLE 32 TRAINING OFFICER GS-1702-11
Army National Guard Units
Charleston, WV
…the State. Develops short and long term training plans that support the Adjutant General's (TAG) training guidance. Issues instructions and procedures to subordinate organizations for the…
Added 1 min ago
Principal Architect
Akamai Technologies, Inc.
Charleston, WV
…will design foundational solutions that directly power and support all of Akamai's future cloud…
Added 1 min ago
VP, Finance Excellence and Transformation
Amentum
Charleston, WV
Stakeholder Engagement: Establish a stakeholder management strategy to secure buy-in and support from key stakeholders. This includes engaging with business leaders early in the process to…
Added 1 min ago
C
Senior .NET Full Stack Developer – C#
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
…designing and developing scalable enterprise applications that support healthcare payer operations, including eligibility, benefits, claims adjudication, billing, and provider…
Added 1 min ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
…designing and developing scalable enterprise applications that support healthcare payer operations, including eligibility, benefits, claims adjudication, billing, and provider…
Added 1 min ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
…designing and developing scalable enterprise applications that support healthcare payer operations, including eligibility, benefits, claims adjudication, billing, and provider…
Added 1 min ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
Support reliable production environments through observability, monitoring, incident response, performance optimization, and continuous integration and continuous delivery practices on AWS.
Added 1 min ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Charleston, WV
- $130,000 to $160,000 USD / year
Define and maintain enterprise business glossaries, KPI registries, semantic standards, and governance processes, including ownership models and change management workflows.
Added 1 min ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Charleston, WV
- $83,000 to $94,500 USD / year
Drive program governance, milestone tracking, RAID management (risks, assumptions, issues, and dependencies), and executive-level reporting.
Added 1 min ago
Product Mgr II
RELX INC
Charleston, WV
…proposition and competition.• Offers Train-the-Trainer sessions in support of operations for market rollout.• Assists on collateral for sales demonstrations and customer events.• Outlines…
Added 1 min ago
CG
EXECUTIVE CHEF
Compass Group, North America
Charleston, WV
- $75,000 to $85,000 USD / year
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home,…
Added 1 min ago
C
Senior Support Engineer I
Cleo
Charleston, WV
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 1 min ago
Sr. Contract Support Analyst
CBRE
Charleston, WV
As a CBRE Contract SupportSr. Analyst, you will provide advanced administrative management of complexsupplier contracts, certifications, and documentation.
Added 1 min ago
Assessment Coordinator - (Remote)
Maximus
Charleston, WV
…coordinating required documentation, educating members on available program options, and facilitating timely scheduling of assessments. This role serves as the primary point of contact for…
Added 1 min ago
Senior Network Engineer
Cognizant
Charleston, WV
· Participate in on-call support, vulnerability remediation, compliance reviews, and vendor escalation activities.

Cleo

Senior Support Engineer I

Montgomery, AL, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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