Jobs in the United States

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Added 2 mins ago
IC
SoC Logic Design Engineer
Intel Corporation
CA · OR
- $105,650 to $149,150 USD / year
As a SoC Logic Design Engineer, you will actively contribute to the development, coding, and simulation of system-on-chip (SoC) designs. You will integrate logic from various IP blocks and…
Added 3 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Develop software that processes data from diverse sensors for real-time state estimation and threat detection.
Added 4 mins ago
Design Engineer
Panasonic
Suwanee, GA
As a key member of the project design team, our Mechanical Design Engineer applies engineering best practices to develop and document the complete mechanical design for our projects. The…
Added 4 mins ago
Quality Engineering Technician I (Day shift)
Panasonic
Sparks, NV
Supports with the analyzing and evaluating process input/output data to reduce defects.
Added 9 mins ago
Quality Engineer
Blue Star Plastics
Lexington, KY
The Quality Engineer is responsible for improving the business processes and increasing production/quality output. The Quality Engineer is also responsible for creating documentation that…
Added 12 mins ago
Process Engineer 5
Lam Research
Tualatin
As a Process Engineer at Lam, you will operate on cutting-edge technology, harnessing atomic precision, material science, and surface engineering to push technical boundaries. Your role…
Added 12 mins ago
P
Founding Account Executive
Phonely
Remote, United States
- $150,000 to $250,000 USD / year
- Comfortable with technical topics at a practical level (integrations, CRMs, call routing, data flows) without needing to be an engineer
Added 14 mins ago
Sr Consultant, Software Engineer (AI Engineer)
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Sr Consultant, Software Engineer (AI Engineer) is accountable for turning AI strategy into trusted, reusable technology capabilities that enable Nationwide to build and operate AI…
Added 15 mins ago
2027 Associate Mission Assurance Engineer - Rocket Center WV
Northrop Grumman
Rocket Center, WV
…support our global customers with the technology, systems, and solutions they need to enable their missions on the front lines and secure our world every day. With Northrop Grumman, you’ll…
Added 15 mins ago
Software Engineer - Agentic Reliability Infrastructure (Technical Leadership)
Meta
Charleston, WV
Meta is seeking an experienced Software Engineer to build the next generation of AI systems for production reliability. This role sits at the intersection of large-scale distributed…
Added 15 mins ago
Senior Staff Security Engineer, Google Distributed Cloud
Google
Sunnyvale, CA · Kirkland, WA · Seattle, WA
Experience with cloud security concepts and technologies, including Identity and Access Management (IAM), encryption, data loss prevention, security information and event management, cloud…
Added 15 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Charleston, WV
Collaborate with product managers and software engineers to deliver robust cloud-first data solutions that drive powerful experiences to help millions of Americans achieve financial…
Added 15 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 15 mins ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 15 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 15 mins ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Charleston, WV
- $130,000 to $160,000 USD / year
…AI-ready knowledge systems. You will be a valued member of our Data & AI team and work collaboratively with data architects, engineers, data domain experts, AI specialists, and client…
Added 15 mins ago
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Senior Support Engineer I
Cleo
Charleston, WV
- $70,000 to $80,000 USD / year
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality,…
Added 15 mins ago
Senior Network Engineer
Cognizant
Charleston, WV
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 15 mins ago
Senior Workday Security Engineer
CVS Health
Charleston, WV
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 15 mins ago
C
GCP data Engineer
Cognizant
Charleston, WV
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 26 mins ago
Continuous Improvement Manufacturing Engineer
Hyster-Yale Materials Handling
Sulligent, AL
The Continuous Improvement Manufacturing Engineer will drive operational improvements, support new product introductions, and implement innovative manufacturing solutions.
Added 26 mins ago
Engineer II, Google Cloud
PwC
Birmingham, AL
As a Engineer II, Google Cloud you will contribute to the design, build, testing, and optimization of cloud-native applications on Google Cloud, supporting work across the full software…
Added 26 mins ago
Senior Azure/AWS Cloud Engineer (5539)
SMX
Huntsville, AL
SMX is actively searching for a dynamic and adept Senior Azure/AWS Cloud Engineer to support our government client in Huntsville, AL.
Added 26 mins ago
Azure/AWS Cloud Engineer (5540)
SMX
Huntsville, AL
SMX is actively searching for an Azure/AWS Cloud Engineer to support our government client in Huntsville, AL.
Added 26 mins ago
ATE (Automated Test Equipment) Systems Engineer
Insight Global
Huntsville, AL
…and depot repair seeking a hands-on Automated Test Equipment Engineer to develop, integrate, troubleshoot, and sustain test systems for radar, RF, avionics, and defense electronic…

Cleo

Senior Support Engineer I

Montgomery, AL, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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