Jobs in the United States

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Added 1 min ago
TT
Product Engineer, Scraping
True Talent Solutions Partners
San Francisco, CA
- $235,000 to $260,000 USD / year
- Production experience in browser automation, web scraping, anti-bot systems, or web agents for external users.
Added 3 mins ago
ASIC Design Engineer, Cloud TPU
Google
Sunnyvale, CA
Experience in design automation, architecting RTL solutions and ASIC Synthesis flows.
Added 5 mins ago
AWS Lead Software Engineer-Backend Java/Spring Boot
JPMorgan Chase
Wilmington, DE
As an AWS Lead Software Engineer-Backend Java/Spring Boot at JPMorgan Chase within Consumer and Community Banking's Digital Connected Banking team, you are an integral part of an agile team…
Added 5 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Dover, DE
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 5 mins ago
Lead Infrastructure Engineer - GenAI/AI Automation/AWS
JPMorgan Chase
Wilmington, DE
As a Lead Infrastructure Engineer - GenAI/AI Automation/AWS at JPMorganChase within the Consumer and Community Banking team, you apply deep knowledge of software, applications, and…
Added 5 mins ago
C
Senior Support Engineer I
Cleo
Dover, DE
- $70,000 to $80,000 USD / year
…strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer…
Added 5 mins ago
Lead Software Engineer - Java/Microservices/AWS
JPMorgan Chase
Wilmington, DE
As a Lead Software Engineer - Java/Microservices/AWS at JPMorganChase within the Consumer and Community Banking team, you are an integral part of an agile team that works to enhance, build,…
Added 5 mins ago
Sr. Lead Software Engineer
JPMorgan Chase
Wilmington, DE
As a Senior Lead Software Engineer at JPMorgan Chase within Consumer and Community Banking, you will be a key member of a team designing and delivering high-quality architecture solutions…
Added 6 mins ago
FA
Senior Data Engineer, Back End Systems (Remote)
First American
Home, SC · Home, FL · Home, GA · Home, TX
- $121,980 to $130,525 USD / year
The Senior Data Engineer designs, builds, and supports the back-end systems that move and process ServiceMac’s operational data. This hands-on role develops SQL database solutions,…
Added 18 mins ago
ET
Machine Learning Data Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $110,000 to $175,000 USD / year
We are seeking a skilled and experienced Machine Learning Data Engineer to join our growing AI and Data Engineering team in the United States. The ideal candidate will be responsible for…
Added 18 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Lansing, MI
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 18 mins ago
C
Senior Support Engineer I
Cleo
Jackson, MI · Lansing, MI
- $70,000 to $80,000 USD / year
…strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer…
Added 22 mins ago
Senior Infrastructure Engineer
Mach Industries
Huntington Beach, CA
…network, and cloud capabilities from design to production, using automation and reusable patterns to make each build easier to deliver and…
Added 31 mins ago
IC
SoC Design Verification Engineer
Intel Corporation
CA
- $105,650 to $149,150 USD / year
Proficiency in scripting languages for automation and process improvement.
Added 33 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Engineer scalable, reliable, and fail-safe systems, partnering with robotics, hardware, sensing, and systems engineering teams.
Added 35 mins ago
CI
Staff Software Engineer, Agentic Tools
Cribl, Inc
Denver, CO
- $210,000 to $245,000 USD / year
Experience building backend services, integrations, automation, and internal tools; comfort across product surfaces when needed
Added 43 mins ago
Sr Consultant, Software Engineer (AI Engineer)
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Sr Consultant, Software Engineer (AI Engineer) is accountable for turning AI strategy into trusted, reusable technology capabilities that enable Nationwide to build and operate AI…
Added 45 mins ago
Jr. AI Prompt Engineer
Ignite IT
Remote, United States
Ignite IT is seeking a Junior AI Prompt Engineer to support U.S. Customs and Border Protection (CBP). In this role, you will work directly with stakeholders to identify opportunities for AI…
Added 56 mins ago
Cybersecurity Team Lead
SAIC
Huntsville, AL
SAIC is seeking an experienced Cybersecurity Engineer/Cybersecurity Team Lead to lead cybersecurity engineering, compliance, and security authorization activities for a next-generation…
Added 58 mins ago
CA
Agent Strategist
Conduit AI
San Francisco, CA
- $135,000 to $220,000 USD / year
You do not need to be an engineer. You do need to think like one: break an operation into steps, choose the tools and context an agent needs, and test it before it touches a guest. When…
Added 1 hour ago
Senior Software Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Engineer based in the United States.
Added 1 hour ago
IE
Senior Software Developer - Forward Deployed Model
Idea Entity
Remote, United States
- $110,000 to $170,000 USD / year
This role is designed for an engineer who thrives in a small delivery pod, takes broad ownership, and works effectively across traditional role boundaries. The engineer will work closely…
Added 1 hour ago
Data Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The Data Engineer I is an early-career role within the Data & Analytics team, responsible for helping build, operate, and improve the data pipelines that feed analytics, reporting, and AI…
Added 1 hour ago
AI Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The AI Engineer I is an early-career role within the Data & Analytics team, working with the AI/ML team to implement, deploy, and support the AI platforms and models that improve patient…
Added 1 hour ago
ET
Robotics Software Engineer Job Title: Robotics Software Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $100,000 to $175,000 USD / year
We are seeking a skilled and experienced Robotics Software Engineer to join our innovative engineering team in the United States. The ideal candidate will be responsible for designing,…

Closed listing

Cleo

Senior Support Engineer I

Montgomery, AL, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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