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Added 3 mins ago
M
Senior Systems Engineer
Microsoft
WA · CA · OR · Redmond, WA · Mountain View, CA · Hillsboro, OR · Redmond · Mountain View · Hillsboro
- $119,800 to $261,000 USD / year
…logs, telemetry, and system behavior, and drive end-to-end root-cause analysis with cross-functional engineering…
Added 4 mins ago
M
Principal Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Diagnose difficult production problems using telemetry and code and data analysis; lead root-cause investigations and ensure learnings translate into durable engineering improvements.
Added 4 mins ago
M
Senior Principal Hardware Engineer
Microsoft
WA · TX · NC · OR · CA · Redmond, WA · Austin, TX · Raleigh, NC · Hillsboro, OR · Mountain View, CA · Redmond · Austin · Raleigh · Hillsboro · Mountain View
- $165,600 to $331,200 USD / year
Drive the continuous improvement process based on Root Cause Analysis (RCA) and identified opportunities.
Added 10 mins ago
Software Engineer (IBM Cognos)
Highmark Health
Jefferson City, MO
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 24 mins ago
M
Senior Hardware Quality Engineer
Microsoft
WA · TX · NC · CA · OR · Redmond, WA · Austin, TX · Raleigh, NC · Mountain View, CA · Hillsboro, OR · Redmond · Austin · Raleigh · Mountain View · Hillsboro
- $119,800 to $261,000 USD / year
…data center fleets, with a focus on early failure detection, root cause analysis, and operational quality enablement. The position partners closely with data center operations, firmware,…
Added 24 mins ago
M
Principal Hardware Engineer
Microsoft
WA · CA · OR · TX · NC · Redmond, WA · Mountain View, CA · Hillsboro, OR · Austin, TX · Raleigh, NC · Redmond · Mountain View · Hillsboro · Austin · Raleigh
- $142,800 to $304,200 USD / year
Drive the continuous improvement process based on Root Cause Analysis (RCA) and identified opportunities.
Added 27 mins ago
Software Engineer (IBM Cognos)
Highmark Health
Bismarck, ND
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 35 mins ago
Sr Supplier Quality Engineer
Lockheed Martin
Highlands Ranch, CO
Experience driving robust Corrective Actions Root Cause and Corrective Action (RCCA certification preferred)
Added 35 mins ago
Automation Engineer Manager
ManpowerGroup
Boulder, CO
Promote continuous improvement through documentation, code/solution reviews, root-cause analysis, and lessons learned.
Added 35 mins ago
Sr Supplier Quality Engineer
Lockheed Martin
Littleton, CO
Experience driving robust Corrective Actions Root Cause and Corrective Action (RCCA certification preferred)
Added 37 mins ago
M
Electrical Engineer - SCHIE
Microsoft
WA · OR · CA · Redmond, WA · Hillsboro, OR · Sunnyvale, CA · Redmond · Hillsboro · Sunnyvale
- $85,400 to $183,700 USD / year
Works with partner teams to perform hardware bring-up, testing, troubleshooting, and root-cause analysis at the board level.
Added 45 mins ago
Sr. IT Systems Engineer
Jobgether
Remote, United States
Act as the senior technical escalation point for complex or high-impact incidents, leading response efforts and root cause analysis.
Added 45 mins ago
J
Senior Engineer, Cyber Engineering
Jobgether
Remote, United States
- $160,000 to $175,000 USD / year
Strong troubleshooting and root cause analysis skills, with the ability to identify complex technical issues and develop sustainable solutions.
Added 47 mins ago
Industrial Engineering Intern - UniFirst Owensboro
UniFirst Corporation
Owensboro, KY
Use Excel, process mapping, and root-cause analysis to quantify labor, travel, material-handling, cost, and throughput opportunities. Support Engineering and Accounting with variance…
Added 51 mins ago
Network Operations Engineer II
Astreya Partners, LLC
Denver, CO
Must have the ability to perform office-related tasks which may include prolonged sitting or standing · Must have the ability to move from place to place within an office environment
Added 51 mins ago
Network Operations Engineer II
Astreya Partners, LLC
Denver, CO
Must have the ability to perform office-related tasks which may include prolonged sitting or standing · Must have the ability to move from place to place within an office environment
Added 53 mins ago
Senior Electrical Engineer - Power Generation
Omaha Public Power District
Plattsmouth, NE
Advanced troubleshooting and root cause analysis capabilities.
Added 53 mins ago
Senior Mechanical Engineer - Power Generation
Omaha Public Power District
Plattsmouth, NE
Advanced troubleshooting, failure analysis, and root cause analysis capabilities.
Added 53 mins ago
Mechanical Engineer II - Power Generation
Omaha Public Power District
Plattsmouth, NE
Experience with equipment health monitoring, root cause analysis, lifecycle planning, or reliability improvement.
Added 53 mins ago
Electrical Engineer III - Power Generation
Omaha Public Power District
Plattsmouth, NE
Apply structured problem-solving and root cause analysis to identify underlying causes and prevent recurrence.
Added 53 mins ago
Electrical Engineer II - Power Generation
Omaha Public Power District
Plattsmouth, NE
Experience with equipment health monitoring, root cause analysis, lifecycle planning, or reliability improvement.
Added 53 mins ago
Mechanical Engineer III - Power Generation
Omaha Public Power District
Plattsmouth, NE
Apply structured problem-solving and root cause analysis methods to identify underlying causes and prevent recurrence.
Added 58 mins ago
IC
Module Development Engineer - LTD Dry Etch
Intel Corporation
OR
- $115,110 to $219,550 USD / year
Provide technical leadership for cross functional problem solving to resolve complex process and defect issues; drive structured root cause, containment, and permanent corrective actions.
Added 1 hour ago
Protection & Control Applications Engineer/Analyst (BHM)
Southern Company
Birmingham, AL · AL
…Southern Company's transmission and distribution systems. This engineer will also perform engineering design and technical services for the specification, application and analysis of…
Added 1 hour ago
College Student - Quality Engineer Intern - Dallas Texas
Lockheed Martin
Grand Prairie, TX
Assist in root‑cause analysis and corrective‑action development for non‑conformances identified during testing or production.

Closed listing

Cleo

Senior Support Engineer I

Indianapolis, IN, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States