Jobs in the United States

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Added 11 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Indianapolis, IN
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
Added 11 mins ago
Senior Product Manager
Acxiom
Indianapolis, IN
Ensure cleanroom capabilities support appropriate interoperability with Acxiom Real Identity and related data products.
Added 11 mins ago
Lead Software Systems Engineer - Indianapolis, IN
Allegion
Carmel, IN · Indianapolis, IN
The Lead Software Systems Engineer drives the software systems engineering work for a complex project. This role owns requirements management and backlog maintenance, while communicating…
Added 11 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Indianapolis, IN
Remote (Regardless of Location): $209,000 - $238,500 for Data Engineer 5
Added 11 mins ago
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Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Indianapolis, IN
- $86,000 to $99,000 USD / year
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a Remote position open to qualified applicants in the United States . Regardless of…
Added 11 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Indianapolis, IN
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 11 mins ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Indianapolis, IN
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 11 mins ago
GA
Director, Architecture and Data
GE Aerospace
Indianapolis, IN
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 11 mins ago
C
GCP data Engineer
Cognizant
Indianapolis, IN
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 11 mins ago
C
Senior Support Engineer I
Cleo
Indianapolis, IN
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 11 mins ago
C
Data Quality Engineer (Databricks & dbt)
Cognizant
Indianapolis, IN
- $70,000 to $117,000 USD / year
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the USA. Regardless of your working…
Added 11 mins ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Indianapolis, IN
- $130,000 to $160,000 USD / year
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of…
Added 11 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Indianapolis, IN
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 11 mins ago
EG
Front End React Engineer
Eliassen Group
Indianapolis, IN
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 13 mins ago
ET
VLSI Design Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $95,000 to $165,000 USD / year
We are seeking a talented and experienced VLSI Design Engineer to join our semiconductor engineering team in the United States. The ideal candidate will be responsible for designing,…
Added 13 mins ago
ET
Robotics Software Engineer Job Title: Robotics Software Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $100,000 to $175,000 USD / year
We are seeking a skilled and experienced Robotics Software Engineer to join our innovative engineering team in the United States. The ideal candidate will be responsible for designing,…
Added 13 mins ago
ET
Desktop Support Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $55,000 to $85,000 USD / year
We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT support team in the United States. The ideal candidate will be responsible for providing technical…
Added 24 mins ago
CI
Software Engineer, Core Platform
Cribl, Inc
Denver, CO
- $150,000 to $175,000 USD / year
As a Backend Engineer at Cribl, you will help set the technical direction for Core Platform by working closely with an existing team of awesome engineers and product managers to help…
Added 28 mins ago
EG
Front End React Engineer
Eliassen Group
Cheyenne, WY
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 32 mins ago
J
Staff Infrastructure Engineer, Cost Optimization
Jobgether
Remote, United States
- $182,400 to $250,800 USD / year
Remote work support: Work-from-home reimbursements to help create a comfortable and productive home office.
Added 32 mins ago
J
Staff Data Scientist
Jobgether
Remote, United States
- $123,804 to $185,700 USD / year
…influence technology strategies and investment decisions. This remote opportunity offers the chance to shape innovation in an environment focused on solving large-scale challenges through…
Added 32 mins ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
Join a fast-growing, remote-first technology organization dedicated to helping families stay connected and protected through innovative digital products and services. As a Senior Data…
Added 34 mins ago
EG
Front End React Engineer
Eliassen Group
Pierre, SD
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 46 mins ago
Principal Actuation Systems Electrical Lead
RTX Corporation
tewksbury, MA
…opportunity for an Actuation Systems Leader (P4 Electrical Engineer) with control system, power conversion, and leadership experience. The ideal candidate possesses a combination of project…
Added 46 mins ago
VP, Business Operations, Technology & National Security
Alloy Therapeutics
Waltham, MA
Role Location: Hybrid, Greater Boston or Washington, DC preferred; remote considered for exceptional candidates. Primary working hours on U.S. Eastern time, with regular domestic and…

Cleo

Senior Support Engineer I

Indianapolis, IN, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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