Jobs in the United States

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Added 4 mins ago
Data Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The Data Engineer I is an early-career role within the Data & Analytics team, responsible for helping build, operate, and improve the data pipelines that feed analytics, reporting, and AI…
Added 10 mins ago
Graduate Trainee Engineer – Simulation (Mechanical)
nVent
Bangalore, IN
…industry-leading brands that are recognized globally for quality, reliability and…
Added 10 mins ago
Graduate Engineer Trainee – Warehouse
nVent
Bangalore, IN
…industry-leading brands that are recognized globally for quality, reliability and…
Added 10 mins ago
Graduate Trainee Engineer – Reliability
nVent
Bangalore, IN
Work closely with Sr. Reliability engineers to have the basic understanding of Product quality and reliability
Added 10 mins ago
Graduate Trainee Engineer – Manufacturing / Industrial
nVent
Bangalore, IN
…industry-leading brands that are recognized globally for quality, reliability and…
Added 10 mins ago
Facilities Electrical Engineer
SAIC
Crane, IN
SAIC is seeking an experienced Electrical Engineer to provide non‑personal engineering, technical, and program support services to the Naval Surface Warfare Center, Crane Division (NSWC‑CR).
Added 10 mins ago
Engineer - Automation Engineering – Biologics- Lilly Medicine Foundry
Lilly
Lebanon, IN
The Engineer - Automation Engineering will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The engineer will provide automation support for one or more…
Added 10 mins ago
ME
Senior Intermediate Planning Engineer
MISO Energy
Carmel, IN
- $127,000 to $152,000 USD / year
As a Senior Engineer – Intermediate Planning, you’ll help MISO bridge the critical space between long-term transmission planning and real-time operations. Your work will focus on the…
Added 11 mins ago
O
Senior Manager - Quality Engineering
Oracle
Indianapolis, IN
- $126,200 to $264,100 USD / year
…Development teams to ensure products consistently meet quality, reliability, and compliance…
Added 11 mins ago
Senior Product Manager
Acxiom
Indianapolis, IN
Partner with architecture and engineering to improve platform scalability, reliability, performance, observability, and cost efficiency.
Added 11 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Indianapolis, IN
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 11 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Indianapolis, IN
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 11 mins ago
C
GCP data Engineer
Cognizant
Indianapolis, IN
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 11 mins ago
Senior Workday Security Engineer
CVS Health
Indianapolis, IN
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 11 mins ago
Software Engineer, Experienced Associate
PwC
Indianapolis, IN
As a Software Engineer, Experienced Associate you will contribute to the design, build, modernization, and scaling of custom applications across the software development lifecycle within…
Added 11 mins ago
C
Senior Support Engineer I
Cleo
Indianapolis, IN
- $70,000 to $80,000 USD / year
…opportunities to use automation and AI to improve efficiency, reliability, and the customer…
Added 11 mins ago
C
Data Quality Engineer (Databricks & dbt)
Cognizant
Indianapolis, IN
- $70,000 to $117,000 USD / year
We are seeking a Data Quality Engineer to ensure the accuracy, consistency, and reliability of enterprise data platforms. The ideal candidate will design and automate data quality testing…
Added 11 mins ago
Engineer II, Google Cloud
PwC
Indianapolis, IN
As a Engineer II, Google Cloud you will contribute to the design, build, testing, and optimization of cloud-native applications on Google Cloud, supporting work across the full software…
Added 11 mins ago
Continuous Improvement & Quality Assurance Manager (Michigan City, Indiana (IN), US, 46360)
SPX
Michigan City, IN
…support knowledge sharing to build long-term capability and reliability across the Michigan City…
Added 13 mins ago
Member of the Technical Staff (MTS) DRAM PI
Micron Technology, Inc.
Boise, ID
This Member of the Technical Staff Engineer (MTS) will provide technical leadership for memory process integration. You will lead device-module and process-integration development, overcome…
Added 24 mins ago
Automation Engineer
Amazon.com Services LLC
Summerville, SC
As an Automation Engineer, you will play a crucial role in maximizing equipment reliability and operational performance in our fulfillment centers by providing proactive controls automation…
Added 25 mins ago
H
Failure Analysis Engineer
HyperLight
Cambridge, MA
- $90,000 to $180,000 USD / year
Support post-reliability FA on stressed parts (HAST, damp heat, thermal cycling) and on customer returns, working with the Test and Reliability engineers.
Added 32 mins ago
J
Staff Infrastructure Engineer, Cost Optimization
Jobgether
Remote, United States
- $182,400 to $250,800 USD / year
…next steps. Our partner is looking for a Staff Infrastructure Engineer, Cost Optimization based in the United…
Added 32 mins ago
Senior Software Engineer, Atlas Agent Engine
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Senior Software Engineer, Atlas Agent Engine based in the United…
Added 32 mins ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…innovative digital products and services. As a Senior Data Engineer, you will take ownership of critical data infrastructure supporting advertising analytics, campaign performance, and…

Cleo

Senior Support Engineer I

Indianapolis, IN, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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