Jobs in the United States

25+ jobs

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Added 13 mins ago
Graduate Trainee Engineer – Manufacturing / Industrial
nVent
Bangalore, IN
Learn and support manufacturing process improvement and productivity enhancement initiatives.
Added 13 mins ago
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Corporate Maintenance Engineering Expert
Nestle
Anderson, IN
- $122,319 to $167,691 USD / year
Align Category strategy with Nestle Continuous Excellence implementation and global maintenance requirements.
Added 13 mins ago
Engineer - Automation Engineering – Biologics- Lilly Medicine Foundry
Lilly
Lebanon, IN
The Engineer - Automation Engineering will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The engineer will provide automation support for one or more…
Added 14 mins ago
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Senior Manager - Quality Engineering
Oracle
Indianapolis, IN
- $126,200 to $264,100 USD / year
…across manufacturing operations. This role drives operational excellence through robust quality systems, supplier quality management, process controls, and continuous improvement…
Added 14 mins ago
Senior Product Manager
Acxiom
Indianapolis, IN
Own the product strategy for platforms that house, process, and deliver Acxiom and client-owned data.
Added 14 mins ago
Lead Software Systems Engineer - Indianapolis, IN
Allegion
Carmel, IN · Indianapolis, IN
The Lead Software Systems Engineer drives the software systems engineering work for a complex project. This role owns requirements management and backlog maintenance, while communicating…
Added 14 mins ago
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Senior Support Engineer I
Cleo
Indianapolis, IN
- $70,000 to $80,000 USD / year
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage…
Added 14 mins ago
Continuous Improvement & Quality Assurance Manager (Michigan City, Indiana (IN), US, 46360)
SPX
Michigan City, IN
…Assurance Manager, you will lead quality assurance, manufacturing process control, and operational improvement initiatives at our Michigan City facility. You will maintain effective quality…
Added 15 mins ago
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Electrical Engineer
GPAC
North Houston, TX
- $105,000 to $125,000 USD / year
A reputable, multi-discipline Civil Engineering firm located in the metro area is looking for a Senior Electrical Engineer, with a passion to deliver excellence! This firm works hard to…
Added 16 mins ago
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Electrical Engineer
GPAC
Dayton, OH
- $105,000 to $125,000 USD / year
A reputable, multi-discipline Civil Engineering firm located in the metro area is looking for a Senior Electrical Engineer, with a passion to deliver excellence! This firm works hard to…
Added 17 mins ago
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Electrical Engineer
GPAC
Sacramento, CA
- $105,000 to $125,000 USD / year
A reputable, multi-discipline Civil Engineering firm located in the metro area is looking for a Senior Electrical Engineer, with a passion to deliver excellence! This firm works hard to…
Added 17 mins ago
G
Electrical Engineer
GPAC
Sacramento, CA
- $105,000 to $125,000 USD / year
A reputable, multi-discipline Civil Engineering firm located in the metro area is looking for a Senior Electrical Engineer, with a passion to deliver excellence! This firm works hard to…
Added 18 mins ago
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Electrical Engineer
GPAC
Spokane, WA
- $105,000 to $125,000 USD / year
A reputable, multi-discipline Civil Engineering firm located in the metro area is looking for a Senior Electrical Engineer, with a passion to deliver excellence! This firm works hard to…
Added 19 mins ago
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Electrical Engineer
GPAC
Sheridan, WY
- $105,000 to $125,000 USD / year
A reputable, multi-discipline Civil Engineering firm located in the metro area is looking for a Senior Electrical Engineer, with a passion to deliver excellence! This firm works hard to…
Added 21 mins ago
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Electrical Engineer
GPAC
Tampa, FL
- $105,000 to $125,000 USD / year
A reputable, multi-discipline Civil Engineering firm located in the metro area is looking for a Senior Electrical Engineer, with a passion to deliver excellence! This firm works hard to…
Added 24 mins ago
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Electrical Engineer
GPAC
Atlanta, GA
- $115,000 to $145,000 USD / year
A reputable, multi-discipline Engineering firm is looking for a Senior Electrical Engineer, with a passion to deliver excellence! This firm works hard to ensure that their projects are…
Added 24 mins ago
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Electrical Engineer PE
GPAC
Dallas, TX
- $120,000 to $160,000 BND / year
A reputable, multi-discipline Engineering firm is looking for a Senior Electrical Engineer, with a passion to deliver excellence! This firm works hard to ensure that their projects are…
Added 26 mins ago
Project Engineer, Firmware
Black & Decker (U.S.) Inc.
Towson, MD
As a Firmware Project Engineer, you’ll be part of our Electrification and Advanced Technology Group (EAT) team working as an on-site employee. We are a small, hands-on, diverse team of…
Added 28 mins ago
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Failure Analysis Engineer
HyperLight
Cambridge, MA
- $90,000 to $180,000 USD / year
…lithium niobate (TFLN) integrated photonics - a material and process technology that is enabling high-performance, scalable optical components across AI/datacom infrastructure, hyperscale…
Added 47 mins ago
Vice President, Facilities Management
Navy Federal Credit Union
Vienna, VA
…innovation, collaboration, continuous improvement, operational excellence, and team member…
Added 49 mins ago
Principal Actuation Systems Electrical Lead
RTX Corporation
tewksbury, MA
…opportunity for an Actuation Systems Leader (P4 Electrical Engineer) with control system, power conversion, and leadership experience. The ideal candidate possesses a combination of project…
Added 49 mins ago
Quality Engineer
Mycronic
Tewksbury, MA
Added 49 mins ago
EMC Design and Test Engineer
Insight Global
North Reading, MA
Insight Global is seeking an EMC Design & Test Engineer for a leading test and automation technology client. This individual will serve as a key technical resource focused on integrating…
Added 49 mins ago
Software Development Engineer, Audible AI Voice Production
Amazon
Cambridge, MA
As a Software Development Engineer, it’s up to you to define, design and refine the tech that keeps us one step ahead of listeners. Anticipate. Innovate. Bring challenging ideas and we’ll…
Added 54 mins ago
Senior Principal Systems Engineer / SME (Cyber & Analytics)
RTX
United States
Applied Signal Technology (AST) is seeking a Senior Principal Systems Engineer / SME (Cyber & Analytics) who strives for excellence and have a passion to be part of a team that strengthens…

Cleo

Senior Support Engineer I

Indianapolis, IN, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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