Jobs in the United States

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Added 3 mins ago
Data Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The Data Engineer I is an early-career role within the Data & Analytics team, responsible for helping build, operate, and improve the data pipelines that feed analytics, reporting, and AI…
Added 3 mins ago
AI Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The AI Engineer I is an early-career role within the Data & Analytics team, working with the AI/ML team to implement, deploy, and support the AI platforms and models that improve patient…
Added 6 mins ago
Senior Software Engineer, AI/ML NLP, Deep Learning, Search Infrastructure
Google
Mountain View, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 9 mins ago
GA
Director, Architecture and Data
GE Aerospace
Indianapolis, IN
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 9 mins ago
C
Senior Support Engineer I
Cleo
Indianapolis, IN
- $70,000 to $80,000 USD / year
…Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team…
Added 12 mins ago
Member of the Technical Staff (MTS) DRAM PI
Micron Technology, Inc.
Boise, ID
This Member of the Technical Staff Engineer (MTS) will provide technical leadership for memory process integration. You will lead device-module and process-integration development, overcome…
Added 23 mins ago
CI
Software Engineer, Core Platform
Cribl, Inc
Denver, CO
- $150,000 to $175,000 USD / year
As a Backend Engineer at Cribl, you will help set the technical direction for Core Platform by working closely with an existing team of awesome engineers and product managers to help…
Added 24 mins ago
H
Failure Analysis Engineer
HyperLight
Cambridge, MA
- $90,000 to $180,000 USD / year
…lithium niobate (TFLN) integrated photonics - a material and process technology that is enabling high-performance, scalable optical components across AI/datacom infrastructure, hyperscale…
Added 31 mins ago
J
Staff Data Scientist
Jobgether
Remote, United States
- $123,804 to $185,700 USD / year
The ideal candidate combines advanced data science expertise, strong software engineering capabilities, and proven technical leadership. You should be comfortable navigating ambiguity,…
Added 31 mins ago
Senior Software Engineer, Atlas Agent Engine
Jobgether
Remote, United States
As a Senior Software Engineer, you will play a key role in building and scaling an innovative AI agent development platform designed for enterprise environments. You will contribute to the…
Added 31 mins ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…applications and next steps. Our partner is looking for a Senior Data Engineer, Ads Data (AI Native) based in the United…
Added 33 mins ago
Full Stack Software Engineer
Sapho Bio
San Carlos, CA
…scientists and engineers committed to transforming the lot release process through innovation, speed, and…
Added 43 mins ago
HR
Senior AI Software Engineer / Automation Architect
Hunter Recruitment Advisors
Arlington Heights, IL
- $120,000 to $150,000 USD / year
S&J Plumbing is seeking a Senior AI Software Engineer / Automation Architect to help build a smarter, more efficient organization as we continue to grow.
Added 45 mins ago
Software Development Engineer, Audible AI Voice Production
Amazon
Cambridge, MA
As a Software Development Engineer, it’s up to you to define, design and refine the tech that keeps us one step ahead of listeners. Anticipate. Innovate. Bring challenging ideas and we’ll…
Added 45 mins ago
Senior Electrical Engineer
QinetiQ
Devens, MA
…contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality…
Added 45 mins ago
Senior Electrical Engineer
QinetiQ
Devens, MA
…contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality…
Added 46 mins ago
Senior Software Engineer, GenAI Evaluation
Google
New York, NY
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 1 hour ago
Automation Engineer- Plant
Trane Technologies
Newberry, SC
Trane is hiring an Automation Engineer in Newberry, SC. We are seeking a motivated engineer with experience in process automation, manufacturing systems, and digital tools to support and…
Added 1 hour ago
Software Engineer - Agentic Reliability Infrastructure (Technical Leadership)
Meta
Columbia, SC
Meta is seeking an experienced Software Engineer to build the next generation of AI systems for production reliability. This role sits at the intersection of large-scale distributed…
Added 1 hour ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
GD Information Technology, Inc.
Remote, United States
As a Senior Cybersecurity Engineer supporting the Zero Trust and Security Engineering team, you will provide senior-level technical expertise for the design, implementation, integration,…
Added 1 hour ago
Software Engineer, Deployment Compliance
Apple
Seattle, WA
As a Software Engineer on the Application Change Management Services team, you'll play a key role in modernizing large-scale change management systems. You'll untangle years of legacy…
Added 1 hour ago
Data Scientist Asc - Early Career
Lockheed Martin
Marietta, GA
A collaborative engineer with strong expertise in applied statistics, machine learning, and data visualization. You thrive in fast‑paced, global environments, possess excellent…
Added 1 hour ago
C
Senior Support Engineer I
Cleo
Atlanta, GA
- $70,000 to $80,000 USD / year
…Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team…
Added 1 hour ago
Sales Account Management, Principal
Synopsys
USA Off-Site, CA
…you studied engineering, maybe you worked as an applications engineer before moving into sales, and you can hold your own in a room full of simulation engineers talking about structural…
Added 2 hours ago
Principal Systems Software Engineer
NetApp, Inc.
Morrisville, NC · San Jose, CA
NetApp is building the next generation of intelligent data infrastructure to help organizations manage, protect, move, and unlock the value of their data across on-premises, hybrid-cloud,…

Cleo

Senior Support Engineer I

Indianapolis, IN, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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