Jobs in the United States

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Added 2 mins ago
SC
Operations Support Engineer
Shell Chemical LP
LA
- $124,000 to $186,000 USD / year
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
Added 7 mins ago
Manager, Field Applications Engineering – Strategic Accounts (Power)
Renesas Electronics
San Jose, CA
Significant prior experience as a Field Applications Engineer with hands-on responsibility for power supply or power management products.
Added 13 mins ago
Associate IT Analyst - Jacksonville, FL
GuideWell
Jacksonville, FL
We are looking for a Associate Network Engineer who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include maintenance of…
Added 14 mins ago
Technical Marketing Engineer
SiFive, Inc.
Santa Clara, CA
SiFive is seeking a hands-on, deeply technical Contract Technical Marketing Engineer (TME) to bridge the gap between CPU/AI architecture and customer-facing marketing collateral.
Added 23 mins ago
IG
Senior Data Engineer
Insight Global
Upper Dublin, PA
- From $62 USD / hour
Added 24 mins ago
Senior Staff AI Engineer, Multimodal Agentic AI for Glasses
Google
San Jose, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 24 mins ago
Data Center Technician III
Google
Saint George, SC
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 24 mins ago
Senior Software Engineer, SecNI Infrastructure Engineer
Google
Sunnyvale, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 34 mins ago
EG
Front End React Engineer
Eliassen Group
Des Moines, IA
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 34 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Des Moines, IA
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 34 mins ago
Senior Java Developer
BillingPlatform
Englewood, CO
BillingPlatform is seeking a talented engineer to assist in the growth and success of our high-volume cloud billing platform. This Java developer will bring strong, independent…
Added 34 mins ago
TT
Lead Product Engineer
True Talent Solutions Partners
New York, NY
- $225,000 to $275,000 USD / year
On-site in New York, New York, with an expectation of working from the office four to five days per week.
Added 35 mins ago
Sales Development Representative
Metaview
New York City, NY
It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most…
Added 36 mins ago
AI Engineer
Pereview Software
Dallas, TX
To be considered for this position, applicants must live in Dallas, TX
Added 39 mins ago
BA
Network Architect and Integration Lead
Booz Allen Hamilton
Colorado Springs, CO
- $99,000 to $225,000 USD / year
t you to not only architect, engineer, integrate, test, and deploy these systems, but also identify areas requiring urgent mitigation up-front and early to develop this system with advanced…
Added 42 mins ago
Senior Channel Sales Engineer
DQQ Cohesity Inc.
Remote, United States
Must have English language proficiency (able to interact fluently when speaking, reading, and writing in a professional setting)
Added 46 mins ago
EG
Front End React Engineer
Eliassen Group
Augusta, ME
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 46 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Augusta, ME
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 49 mins ago
IC
3DIC Device Development Engineer
Intel Corporation
OR · CA · AZ
- $136,900 to $269,150 USD / year
The MDCE Device Team is expanding its 3DIC device engineering capabilities and is seeking an experienced engineer to drive device understanding and optimization for advanced 3D integration…
Added 49 mins ago
Senior Data Engineer
Merkle Science
Remote, United States
You don't need blockchain experience. If you're a strong data engineer who wants to learn it, we'd like to hear from you.
Added 51 mins ago
SMTS Engineer, Adv DRAM PI
Micron Technology, Inc.
Boise, ID
As a Process Integration Engineer, you will help improve the performance, yield, reliability, and manufacturability of ground breaking technology. You will apply deep expertise in…
Added 54 mins ago
Vice President, Go to Market
Eliza
Remote, United States
Added 56 mins ago
Senior Test Engineer, Project Suncatcher, Google Cloud
Google
Sunnyvale, CA
Added 56 mins ago
Staff AI Engineer, Multimodal Agentic AI for Glasses
Google
San Jose, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 58 mins ago
Artificial Intelligence (AI) Engineer
City of New York
New York City, NY
The New York City Police Department seeks a technically motivated AI Engineer to support the development, automation, and integration of artificial intelligence solutions within its…

Closed listing

Cleo

Senior Support Engineer I

Indianapolis, IN, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States