Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Member of the Technical Staff (MTS) DRAM PI
Micron Technology, Inc.
Boise, ID
…team at Micron, developing semiconductor technologies that support continued memory scaling. Our work contributes to device performance, yield, and long-term reliability. We solve complex…
Added just now
ET
VLSI Design Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $95,000 to $165,000 USD / year
We are seeking a talented and experienced VLSI Design Engineer to join our semiconductor engineering team in the United States. The ideal candidate will be responsible for designing,…
Added just now
ET
Robotics Software Engineer Job Title: Robotics Software Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $100,000 to $175,000 USD / year
Professional development and technical certification support.
Added just now
ET
Desktop Support Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $55,000 to $85,000 USD / year
We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT support team in the United States. The ideal candidate will be responsible for providing technical…
Added 5 mins ago
SC
Software Engineer I
Superior Court of California, County of Ventura
Ventura, CA
- $47.6 to $61.88 USD / hour
Under the general direction of the Chief Operating Officer, Software Engineer I/II responsibilities include gathering user requirements, defining system functionality, and writing code in…
Added 9 mins ago
G
Civil Water Resources Engineer
GPAC
Columbus, OH
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 9 mins ago
G
Civil Water Resources Engineer
GPAC
Dallas, TX
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 10 mins ago
G
Senior Electrical Engineer
GPAC
Phoenix, AZ
- $110,000 to $140,000 USD / year
Troubleshoot field issues and provide construction support as needed.
Added 11 mins ago
CI
Software Engineer, Core Platform
Cribl, Inc
Denver, CO
- $150,000 to $175,000 USD / year
As a Backend Engineer at Cribl, you will help set the technical direction for Core Platform by working closely with an existing team of awesome engineers and product managers to help…
Added 12 mins ago
H
Senior/Staff Physical Verification and PDK Engineer
HyperLight
Remote, United States
- $150,000 to $225,000 USD / year
Our growing team is looking for a Senior/Staff Physical Verification and PDK Engineer to own physical verification and design enablement for our most advanced heterogeneous integration…
Added 13 mins ago
G
Civil Water Resources Engineer
GPAC
New York, NY
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 13 mins ago
G
Senior Electrical Engineer
GPAC
Omaha, NE
- $110,000 to $140,000 USD / year
Troubleshoot field issues and provide construction support as needed.
Added 13 mins ago
G
Senior Electrical Engineer
GPAC
Salt Lake City, UT
- $110,000 to $140,000 USD / year
Troubleshoot field issues and provide construction support as needed.
Added 14 mins ago
G
Civil Water Resources Engineer
GPAC
Los Angeles, CA
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 15 mins ago
EG
Front End React Engineer
Eliassen Group
Cheyenne, WY
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 19 mins ago
J
Staff Data Scientist
Jobgether
Remote, United States
- $123,804 to $185,700 USD / year
As a Staff Data Scientist, you will provide technical leadership in evaluating the performance and impact of advanced technologies, including precision agriculture, automation, autonomous…
Added 21 mins ago
EG
Front End React Engineer
Eliassen Group
Pierre, SD
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 22 mins ago
Software Engineer
HM Health Solutions Inc.
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 25 mins ago
Systems Engineer
Astrion
Houston, TX
Support the identification and resolution of technical and safety issues related to robotics in ground processing, flight environments, visiting vehicle operations, and on-orbit transfers.
Added 28 mins ago
Sr. Software Engineer – Payment*
Cotiviti
South Jordan, UT
Design, develop, support, and enhance high-quality software applications and modules for the Cotiviti product suite. Analyze and resolve enterprise software-related issues originating from…
Added 29 mins ago
G
Civil Engineer
GPAC
Little Rock, AR
- $80,000 to $150,000 USD / year
An established and growing engineering consulting firm is seeking a Civil Engineer to join its team. This is an excellent opportunity for an early-career engineer looking to expand their…
Added 31 mins ago
HR
Senior AI Software Engineer / Automation Architect
Hunter Recruitment Advisors
Arlington Heights, IL
- $120,000 to $150,000 USD / year
…organization leverages AI, automation, and scalable systems to support employees, improve customer experiences, and drive long-term business…
Added 33 mins ago
Engineer I
BrandSafway
Canton, MA
We are looking for an Engineer I. The Engineer I drives innovation, takes part in technical projects, and collaborates closely with colleagues in the Engineering department.
Added 33 mins ago
WB
WB Games Software Engineering Co-op: Needham, MA - January-May 2027
Warner Bros. Discovery
Needham, MA
- $31 USD / hour
As a game client engineer coop, you'll be working on a cross-discipline team fixing bugs and building features for WBG Boston's mobile games, primarily using Unity and C#. A typical day can…
Added 33 mins ago
Application Engineer, Enterprise Deployment - Finance
MathWorks
Natick, MA
Lead technical evaluations and proofs of concept that support the adoption of MathWorks products.

Closed listing

Cleo

Senior Support Engineer I

Cheyenne, WY, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

Report this job