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Added 10 mins ago
CI
Software Engineer, Core Platform
Cribl, Inc
Denver, CO
- $150,000 to $175,000 USD / year
As a Backend Engineer at Cribl, you will help set the technical direction for Core Platform by working closely with an existing team of awesome engineers and product managers to help…
Added 15 mins ago
EG
Front End React Engineer
Eliassen Group
Cheyenne, WY
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 18 mins ago
J
Staff Infrastructure Engineer, Cost Optimization
Jobgether
Remote, United States
- $182,400 to $250,800 USD / year
Remote work support: Work-from-home reimbursements to help create a comfortable and productive home office.
Added 18 mins ago
J
Staff Data Scientist
Jobgether
Remote, United States
- $123,804 to $185,700 USD / year
…influence technology strategies and investment decisions. This remote opportunity offers the chance to shape innovation in an environment focused on solving large-scale challenges through…
Added 18 mins ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
Join a fast-growing, remote-first technology organization dedicated to helping families stay connected and protected through innovative digital products and services. As a Senior Data…
Added 20 mins ago
EG
Front End React Engineer
Eliassen Group
Pierre, SD
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 32 mins ago
Principal Actuation Systems Electrical Lead
RTX Corporation
tewksbury, MA
…opportunity for an Actuation Systems Leader (P4 Electrical Engineer) with control system, power conversion, and leadership experience. The ideal candidate possesses a combination of project…
Added 32 mins ago
VP, Business Operations, Technology & National Security
Alloy Therapeutics
Waltham, MA
Role Location: Hybrid, Greater Boston or Washington, DC preferred; remote considered for exceptional candidates. Primary working hours on U.S. Eastern time, with regular domestic and…
Added 32 mins ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…
Added 32 mins ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 32 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Boston, MA
Remote (Regardless of Location): $209,000 - $238,500 for Data Engineer 5
Added 33 mins ago
Senior Systems Engineer (ONSITE)
Collins Aerospace
Marlborough, MA
Support system trade studies, requirements analysis, allocation to subsystems
Added 33 mins ago
EG
Front End React Engineer
Eliassen Group
Boston, MA
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 37 mins ago
Manufacturing Electrical Engineering Co-Op (Spring/Summer 2027)
RTX
United States
Join a team of Manufacturing Electrical Engineers, test technicians, production floor operators, and manufacturing support staff to address test, product flow, quality, ergonomic, and…
Added 37 mins ago
Senior Principal Systems Engineer / SME (Cyber & Analytics)
RTX
United States
Applied Signal Technology (AST) is seeking a Senior Principal Systems Engineer / SME (Cyber & Analytics) who strives for excellence and have a passion to be part of a team that strengthens…
Added 56 mins ago
AU
Technical Enablement Consultant, Learning Systems
AtkinsRealis USA Inc.
United States
- $67,000 to $100,000 USD / year
This is a hybrid position, with three days remote and two days onsite each week. Technical Enablement Consultant, Learning Systems will develop, deliver, and coordinate high-quality,…
Added 1 hour ago
EG
Front End React Engineer
Eliassen Group
Columbia, SC
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 1 hour ago
BIM Mapping Specialist
ZBETA Consulting
Remote, United States
…Human-Centered approach in order to help our clients architect and engineer superior physical security solutions, implement them seamlessly, and operate them at peak efficiency. ZBeta…
Added 1 hour ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 1 hour ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 1 hour ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 1 hour ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 1 hour ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 1 hour ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 1 hour ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…

Closed listing

Cleo

Senior Support Engineer I

Cheyenne, WY, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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