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WF
Seafood Team Member (Service Counter) - Part Time
Whole Foods Market
Kailua, HI
- $17.75 to $25.4 USD / hour
- Part-time
Provides support as a member of the seafood team to include duties related to counter service, stocking, and sanitation in the seafood department. All Whole Foods Market Retail jobs require…
Added 2 mins ago
Quantitative Enterprise Risk Management Analyst
CVS Health
Remote, United States
Risk management position that supports CVS Health's Enterprise Risk Management (ERM) program across quantitative risk analysis, regulatory deliverables, and broader ERM activities. Working…
Added 2 mins ago
Graduate Trainee Engineer – Simulation (Mechanical)
nVent
Bangalore, IN
Support the development and execution of engineering simulation models for thermal, fluid flow, and heat transfer applications.
Added 2 mins ago
Graduate Engineer Trainee – Warehouse
nVent
Bangalore, IN
Support the preparation of MIS reports and ensure accuracy of warehouse-related data.
Added 2 mins ago
Graduate Trainee Engineer – Reliability
nVent
Bangalore, IN
Support DFMEA and reliability improvement activities.
Added 2 mins ago
AS
Registered Nurse (RN)
American Senior Communities
Salem, IN
- $36.5 to $39 USD / hour
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 2 mins ago
MF
Specialist, Inventory Control (35578)
Monogram Foods
Chandler, MN
- $25.88 to $33.64 USD / hour
Support the Snack Food operations through daily overseeing of inventory from one location to the other location. Support utilities and operations by owning and overseeing PBO and inventory…
Added 2 mins ago
Graduate Trainee Engineer – Manufacturing / Industrial
nVent
Bangalore, IN
Learn and support manufacturing process improvement and productivity enhancement initiatives.
Added 2 mins ago
Quality Manager
nVent
Bangalore, IN
Own the plant Quality Management System and ensure effective implementation, maintenance, continual improvement, and compliance with ISO 9001 requirements.
Added 2 mins ago
Licensed Practical Nurse (LPN) - Night Shift
American Senior Communities
Washington, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 2 mins ago
Registered Nurse (RN) - Night Shift
American Senior Communities
Washington, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 2 mins ago
Registered Nurse (RN)
American Senior Communities
Leavenworth, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 2 mins ago
AS
Licensed Practical Nurse (LPN)
American Senior Communities
Salem, IN
- $29 to $33 USD / hour
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 2 mins ago
Licensed Practical Nurse LPN
American Senior Communities
WINAMAC, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 2 mins ago
Licensed Practical Nurse (LPN)
American Senior Communities
Leavenworth, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 2 mins ago
RN- Registered Nurse
American Senior Communities
ROCHESTER, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 2 mins ago
AIRFIELD MANAGEMENT SPECIALIST
Headquarters, Air Force Reserve Command
Grissom AFB, IN
…primary purpose of this position is to serve as an Airfield Management Specialist that evaluates the day to day airfield management operations and maintains situational awareness of…
Added 2 mins ago
Registered Nurse RN
American Senior Communities
HUNTINGTON, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 2 mins ago
Branch Office Administrator
Edward Jones
Brazil, IN
…goals. The primary role of the BOA is to provide administrative support to a financial advisor or a team of multiple financial advisors. We’re proud to serve over nine million clients. Our…
Added 2 mins ago
Product Mgr II
RELX INC
Martinsville, IN
…proposition and competition.• Offers Train-the-Trainer sessions in support of operations for market rollout.• Assists on collateral for sales demonstrations and customer events.• Outlines…
Added 2 mins ago
Registered Nurse Clinical Specialty Lead
Ascension Health
Winchester, IN
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 2 mins ago
Diabetes Sales Associate - Chandler, AZ
Abbott Diabetes Care Sales Corporation
AZ
…working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so…
Added 2 mins ago
CH
Patient Care Technician - Float Pool - Full time days
Community Health Systems
Laporte, IN
- Full-time
Participates in performance improvement initiatives, risk management reporting, and compliance with National Patient Safety Goals and Core Measures.
Added 2 mins ago
Patient Care Technician - Float Pool - PRN
Community Health Systems
Laporte, IN
Participates in performance improvement initiatives, risk management reporting, and compliance with National Patient Safety Goals and Core Measures.
Added 2 mins ago
AU
Security Officer - Patrol Observation
Allied Universal
Whitestown, IN
- $18 USD / hour
…deter security-related incidents, monitor assigned areas, and support a welcoming environment through exceptional customer service and communication. Join Allied Universal, where our agile,…

Closed listing

Cleo

Senior Support Engineer I

Cheyenne, WY, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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