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Added 2 mins ago
Engineer - Automation Engineering – Biologics- Lilly Medicine Foundry
Lilly
Lebanon, IN
The Engineer - Automation Engineering will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The engineer will provide automation support for one or more…
Added 3 mins ago
ME
Senior Intermediate Planning Engineer
MISO Energy
Carmel, IN
- $127,000 to $152,000 USD / year
As a Senior Engineer – Intermediate Planning, you’ll help MISO bridge the critical space between long-term transmission planning and real-time operations. Your work will focus on the…
Added 3 mins ago
Senior Analyst, Product Engineer
CVS Health
Indianapolis, IN
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 3 mins ago
C
Senior Support Engineer I
Cleo
Indianapolis, IN
- $70,000 to $80,000 USD / year
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage…
Added 16 mins ago
Automation Engineer
Amazon.com Services LLC
Summerville, SC
As an Automation Engineer, you will play a crucial role in maximizing equipment reliability and operational performance in our fulfillment centers by providing proactive controls automation…
Added 24 mins ago
J
Staff Data Scientist
Jobgether
Remote, United States
- $123,804 to $185,700 USD / year
…of advanced technologies, including precision agriculture, automation, autonomous systems, and digital products. You will lead a team of data scientists while remaining hands-on in…
Added 24 mins ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…applications and next steps. Our partner is looking for a Senior Data Engineer, Ads Data (AI Native) based in the United…
Added 26 mins ago
Full Stack Software Engineer
Sapho Bio
San Carlos, CA
…scientists and engineers committed to transforming the lot release process through innovation, speed, and…
Added 36 mins ago
HR
Senior AI Software Engineer / Automation Architect
Hunter Recruitment Advisors
Arlington Heights, IL
- $120,000 to $150,000 USD / year
S&J Plumbing is seeking a Senior AI Software Engineer / Automation Architect to help build a smarter, more efficient organization as we continue to grow.
Added 36 mins ago
Vice President, Facilities Management
Navy Federal Credit Union
Vienna, VA
Advanced knowledge of mechanical, electrical, plumbing, fire/life safety, utilities, grounds, energy systems, building automation, and infrastructure supporting complex or mission-critical…
Added 38 mins ago
Quality Assurance Engineer / Contract / Foxboro, MA
Kelly Services
Foxborough, MA
Our client, a global leader in energy management and industrial automation, is looking to hire a Quality Assurance Engineer! This is an onsite role in Foxboro, MA.
Added 38 mins ago
Principal IAM Engineer / Onsite in Natick, MA
Kelly Services
Natick, MA
A leading mathematical computing software organization is hiring a Principal IAM / Active Directory Engineer to join its Identity and Access Management team. This is a full-time opportunity…
Added 38 mins ago
EMC Design and Test Engineer
Insight Global
North Reading, MA
Insight Global is seeking an EMC Design & Test Engineer for a leading test and automation technology client. This individual will serve as a key technical resource focused on integrating…
Added 38 mins ago
I
Field Service Engineer
ITW
Boston, MA
- $37 to $40 USD / hour
…and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment…
Added 38 mins ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
Experience with process design, business process optimization, or workflow automation
Added 39 mins ago
Senior Systems Engineer (ONSITE)
Collins Aerospace
Marlborough, MA
Strong integration and test experience including test procedure development, test execution, test reporting, and test automation
Added 43 mins ago
Senior Principal Systems Engineer / SME (Cyber & Analytics)
RTX
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Applied Signal Technology (AST) is seeking a Senior Principal Systems Engineer / SME (Cyber & Analytics) who strives for excellence and have a passion to be part of a team that strengthens…
Added 1 hour ago
Manufacturing Line Manager - 3rd Shift
Siemens
Roebuck, SC
Drive Lean manufacturing, 6S, standard work, visual management, root-cause analysis, corrective action, automation, digitalization, and continuous improvement across custom,…
Added 1 hour ago
Automation Engineer- Plant
Trane Technologies
Newberry, SC
Trane is hiring an Automation Engineer in Newberry, SC. We are seeking a motivated engineer with experience in process automation, manufacturing systems, and digital tools to support and…
Added 1 hour ago
Senior Analyst, Product Engineer
CVS Health
Columbia, SC
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 1 hour ago
Controls Implementation Engineer - Vehicle Manufacturing Engrg
Ford
Dearborn, MI · Dearborn
As part of our Automation and Controls Engineering manufacturing team, you’ll help build the world-class, state-of-the-art smart vehicles the world expects from us. Within our plants around…
Added 1 hour ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
GD Information Technology, Inc.
Remote, United States
Engineer and support SOAR, security automation, workflow orchestration, and API-based integrations.
Added 1 hour ago
Senior Design Quality Engineer
Divergent
Torrance, CA
Identify opportunities for standardization, automation, and process improvement in GD&T and PMI practices.
Added 1 hour ago
Associate Advanced Research Engineer
Spirit AeroSystems
Wichita, KS
As an Advanced Product Development Engineer, you will serve as a critical link between advanced aerospace design and shop-floor manufacturing reality. In this role, you will bridge the gap…
Added 1 hour ago
ME
Sr. Logistics Systems Engineer
Manpower Engineering
Hayward, CA
- $90 to $95 USD / hour
Our client is seeking a Sr. Logistics Systems Engineer to join their team. As a Sr. Logistics Systems Engineer, you will be part of the Supply Chain Digital Integration team supporting…

Closed listing

Cleo

Senior Support Engineer I

Cheyenne, WY, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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