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Added 9 mins ago
Automation Engineer
Amazon.com Services LLC
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As an Automation Engineer, you will play a crucial role in maximizing equipment reliability and operational performance in our fulfillment centers by providing proactive controls automation…
Added 15 mins ago
Vice President, Cloud Platform Engineer
SAMC SitusAMC Holdings Corp
Remote, United States
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 17 mins ago
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Staff Infrastructure Engineer, Cost Optimization
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- $182,400 to $250,800 USD / year
…next steps. Our partner is looking for a Staff Infrastructure Engineer, Cost Optimization based in the United…
Added 17 mins ago
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Staff Data Scientist
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Remote, United States
- $123,804 to $185,700 USD / year
As a Staff Data Scientist, you will provide technical leadership in evaluating the performance and impact of advanced technologies, including precision agriculture, automation, autonomous…
Added 17 mins ago
Senior Software Engineer, Atlas Agent Engine
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Added 23 mins ago
Executive Vice President, Integrated Air and Missile Defense
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Turn expertise into fieldable solutions. Work with Astrion Park, the Chief Engineer, and technology leaders to move capabilities from demonstration into operational use. Develop repeatable…
Added 26 mins ago
Sr. Software Engineer – Payment*
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…related disciplines. Execute solutions enhancements to improve performance / availability. Communicate technical and operational issues to both engineering and business leadership in a…
Added 30 mins ago
HR
Senior AI Software Engineer / Automation Architect
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- $120,000 to $150,000 USD / year
Redesign processes to improve scalability, consistency, employee experience, and operational performance.
Added 30 mins ago
Vice President, Facilities Management
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Establish performance metrics, reporting practices, policies, procedures, and service standards to improve reliability, efficiency, compliance, customer service, risk management, and…
Added 31 mins ago
Operations Supply Chain Resiliency Project Manager
Siemens
Hingham, MA
You will lead strategic and operational initiatives that improve supply chain performance, strengthen resiliency, and increase operational efficiency. In this role, you will lead…
Added 31 mins ago
Quality Engineer
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Added 32 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Boston, MA
Design and build data pipelines and platforms with a focus on scalability, resilience, and operational efficiency, ensuring robust performance under increasing data volume and business…
Added 33 mins ago
Supplier Quality Engineer, OEM Networking
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Ability to architect new operational frameworks, drive technical clarity in ambiguous environments, and distill complex technical issues for both engineering teams and executive leadership.
Added 36 mins ago
Associate Engineer, Engineer, Senior Engineer
Dominion Energy
COPE, SC
…one motivated engineers to fill the positions of Operations Engineer. The successful candidates will start at the level commensurate with their education, experience, knowledge, skills, and…
Added 36 mins ago
Senior Principal Systems Engineer / SME (Cyber & Analytics)
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Applied Signal Technology (AST) is seeking a Senior Principal Systems Engineer / SME (Cyber & Analytics) who strives for excellence and have a passion to be part of a team that strengthens…
Added 45 mins ago
Data Engineer 4
Capital One
McLean, VA · Richmond, VA · Chicago, IL · Plano, TX
Design and build data pipelines and platforms with a focus on scalability, resilience, and operational efficiency, ensuring robust performance under increasing data volume and business…
Added 48 mins ago
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Mechanical Director | MEP Building Systems
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Friendswood, TX
- $160,000 to $195,000 USD / year
Long-term career growth: Expand your influence across client development, business strategy, and operational leadership.
Added 49 mins ago
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Mechanical Director | MEP Building Systems
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Katy, TX
- $160,000 to $195,000 USD / year
Long-term career growth: Expand your influence across client development, business strategy, and operational leadership.
Added 55 mins ago
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Technical Enablement Consultant, Learning Systems
AtkinsRealis USA Inc.
United States
- $67,000 to $100,000 USD / year
…supports workforce capability building, knowledge transfer, and operational performance improvement. Up to 20% of domestical travel as needed particularly when in-person engagement is…
Added 1 hour ago
Manufacturing Line Manager - 3rd Shift
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…continuity and set the next shift up for success. You will translate operational priorities into safe, executable plans, lead Production Supervisors, resolve daily issues, and build the…
Added 1 hour ago
Engineer 1 - New College Grad 2025 - 2026 (E&C - Rock Hill, SC)
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Added 1 hour ago
Senior Workday Security Engineer
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Track operational metrics, ticket volumes, SLA performance, backlog trends, and recurring access issues.
Added 1 hour ago
Gas Turbine Project Engineer
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Providing continuous improvement and operational leadership as single point contact for all customer technical inquiries, change requests, and communications for all topics related to the…
Added 1 hour ago
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Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 1 hour ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…

Closed listing

Cleo

Senior Support Engineer I

Cheyenne, WY, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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