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Member of the Technical Staff (MTS) DRAM PI
Micron Technology, Inc.
Boise, ID
This Member of the Technical Staff Engineer (MTS) will provide technical leadership for memory process integration. You will lead device-module and process-integration development, overcome…
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VLSI Design Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $95,000 to $165,000 USD / year
We are seeking a talented and experienced VLSI Design Engineer to join our semiconductor engineering team in the United States. The ideal candidate will be responsible for designing,…
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Robotics Software Engineer Job Title: Robotics Software Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $100,000 to $175,000 USD / year
We are seeking a skilled and experienced Robotics Software Engineer to join our innovative engineering team in the United States. The ideal candidate will be responsible for designing,…
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Game UI Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $85,000 to $140,000 USD / year
We are seeking a talented and experienced Game UI Engineer to join our game development team in the United States. The ideal candidate will be responsible for designing, developing,…
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Embedded Software Engineer
EdgeQ Technologies Private Limited
Austin, TX · Boston, MA
- $90,000 to $155,000 USD / year
We are seeking a talented and experienced Embedded Software Engineer to join our engineering team in the United States. The ideal candidate will be responsible for designing, developing,…
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Desktop Support Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $55,000 to $85,000 USD / year
We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT support team in the United States. The ideal candidate will be responsible for providing technical…
Added 1 min ago
Research Software Engineer I (Onsite)
United States
Receive and incorporate feedback from end users, field tests, and exercises
Added 2 mins ago
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Civil Engineer - Land Development
GPAC
Poughkeepsie, NY
- $55,000 to $130,000 USD / year
Our client is a local multidiciplinary civil engineering firm looking to add a Civil Engineer to their family-like team! They work projects of all sizes, and properly manage them. They are…
Added 2 mins ago
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Land Development Civil Engineer
GPAC
Reno, NV
- $60,000 to $125,000 USD / year
Our client is a local multidisciplinary civil engineering firm looking to add a Civil Engineer to their family-like team! They work projects of all sizes, and properly manage them. They are…
Added 2 mins ago
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Land Development Civil Engineer
GPAC
Folsom, CA
- $60,000 to $100,000 USD / year
Our client is a local multidisciplinary civil engineering firm looking to add a Civil Engineer to their family-like team! They work projects of all sizes, and properly manage them. They are…
Added 2 mins ago
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Mechanical Engineer
GPAC
Grand Rapids, MI
- $85,000 to $130,000 USD / year
An award winning, multi-disciplined engineering firm is looking for a motivated Mechanical Engineer to join their growing MEP group. They provide design for residential, commercial, and…
Added 5 mins ago
SC
Software Engineer I
Superior Court of California, County of Ventura
Ventura, CA
- $47.6 to $61.88 USD / hour
Under the general direction of the Chief Operating Officer, Software Engineer I/II responsibilities include gathering user requirements, defining system functionality, and writing code in…
Added 6 mins ago
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Water Resource Engineer
GPAC
Greenville, NC
- $85,000 to $115,000 USD / year
I am partnered with a distinguished Civil Engineering Firm that is actively seeking a dynamic Water Resource Engineer driven by a commitment to excellence.
Added 8 mins ago
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Structural Engineer
GPAC
Allentown, PA
- $90,000 to $130,000 USD / year
A leading, award-winning engineering firm is seeking a Structural Engineer to join their growing team. This role offers the opportunity to work on a wide range of building projects while…
Added 9 mins ago
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Civil Water Resources Engineer
GPAC
Columbus, OH
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 9 mins ago
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Civil Water Resources Engineer
GPAC
Dallas, TX
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 10 mins ago
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Senior Electrical Engineer
GPAC
Phoenix, AZ
- $110,000 to $140,000 USD / year
Senior Electrical Engineer (Building Systems)
Added 10 mins ago
Project Engineer, Firmware
Black & Decker (U.S.) Inc.
Towson, MD
As a Firmware Project Engineer, you’ll be part of our Electrification and Advanced Technology Group (EAT) team working as an on-site employee. We are a small, hands-on, diverse team of…
Added 11 mins ago
CI
Software Engineer, Core Platform
Cribl, Inc
Denver, CO
- $150,000 to $175,000 USD / year
As a Backend Engineer at Cribl, you will help set the technical direction for Core Platform by working closely with an existing team of awesome engineers and product managers to help…
Added 11 mins ago
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Structural Engineer
GPAC
York, PA
- $90,000 to $130,000 USD / year
A leading, award-winning engineering firm is seeking a Structural Engineer to join their growing team. This role offers the opportunity to work on a wide range of building projects while…
Added 12 mins ago
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Senior/Staff Physical Verification and PDK Engineer
HyperLight
Remote, United States
- $150,000 to $225,000 USD / year
Our growing team is looking for a Senior/Staff Physical Verification and PDK Engineer to own physical verification and design enablement for our most advanced heterogeneous integration…
Added 12 mins ago
H
Electro-Optic Modulator Design Engineer
HyperLight
Cambridge, MA
- $130,000 to $250,000 USD / year
Our growing team is looking for an Electro-Optic Modulator Design Engineer to use RF and optical physics principles to design, optimize, and characterize high-speed electro-optic…
Added 13 mins ago
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Civil Water Resources Engineer
GPAC
New York, NY
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 13 mins ago
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Senior Electrical Engineer
GPAC
Omaha, NE
- $110,000 to $140,000 USD / year
Senior Electrical Engineer (Building Systems)
Added 13 mins ago
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Senior Electrical Engineer
GPAC
Salt Lake City, UT
- $110,000 to $140,000 USD / year
Senior Electrical Engineer (Building Systems)

Closed listing

Cleo

Senior Support Engineer I

Cheyenne, WY, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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