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Added 1 min ago
Research Software Engineer I (Onsite)
United States
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s…
Added 5 mins ago
SC
Software Engineer I
Superior Court of California, County of Ventura
Ventura, CA
- $47.6 to $61.88 USD / hour
Under the general direction of the Chief Operating Officer, Software Engineer I/II responsibilities include gathering user requirements, defining system functionality, and writing code in…
Added 7 mins ago
Mechanical Engineer II (5861)
Honeywell
Kansas City, MO
Assists in the design and/or project/process management of products, programs, components, tools, and acceptance equipment under technical guidance Develops manufacturing and/or measuring…
Added 10 mins ago
Project Engineer, Firmware
Black & Decker (U.S.) Inc.
Towson, MD
As a Firmware Project Engineer, you’ll be part of our Electrification and Advanced Technology Group (EAT) team working as an on-site employee. We are a small, hands-on, diverse team of…
Added 11 mins ago
Automation Engineer
Amazon.com Services LLC
Summerville, SC
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries…
Added 11 mins ago
CI
Software Engineer, Core Platform
Cribl, Inc
Denver, CO
- $150,000 to $175,000 USD / year
As a Backend Engineer at Cribl, you will help set the technical direction for Core Platform by working closely with an existing team of awesome engineers and product managers to help…
Added 12 mins ago
H
Failure Analysis Engineer
HyperLight
Cambridge, MA
- $90,000 to $180,000 USD / year
…lithium niobate (TFLN) integrated photonics - a material and process technology that is enabling high-performance, scalable optical components across AI/datacom infrastructure, hyperscale…
Added 15 mins ago
EG
Front End React Engineer
Eliassen Group
Cheyenne, WY
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 19 mins ago
J
Staff Infrastructure Engineer, Cost Optimization
Jobgether
Remote, United States
- $182,400 to $250,800 USD / year
…next steps. Our partner is looking for a Staff Infrastructure Engineer, Cost Optimization based in the United…
Added 19 mins ago
J
Staff Data Scientist
Jobgether
Remote, United States
- $123,804 to $185,700 USD / year
…complex information into actionable insights and measurable business outcomes. You will take initiatives from early-stage exploration to production-ready solutions, establishing rigorous…
Added 19 mins ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…innovative digital products and services. As a Senior Data Engineer, you will take ownership of critical data infrastructure supporting advertising analytics, campaign performance, and…
Added 21 mins ago
EG
Front End React Engineer
Eliassen Group
Pierre, SD
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 21 mins ago
Full Stack Software Engineer
Sapho Bio
San Carlos, CA
We are looking for a Full Stack Software Engineer to own the software that runs our lab and our business. You will maintain and extend our customer-facing app, and build the internal tools…
Added 21 mins ago
BI Data Analyst
Hays
Orlando, FL
Partner with data engineering to consume and understand data from business-owned systems.
Added 22 mins ago
Instrumentation & Controls Engineer
Stantec
Boise, ID
Experience with supervisory control, data acquisition systems, and communications network for industrial process systems including process HPM delivery systems, ultra-pure water (UPW),…
Added 22 mins ago
Software Engineer
HM Health Solutions Inc.
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 31 mins ago
HR
Senior AI Software Engineer / Automation Architect
Hunter Recruitment Advisors
Arlington Heights, IL
- $120,000 to $150,000 USD / year
This is a hands-on AI systems development and business transformation role. We are seeking someone who combines strong business process improvement skills with the technical ability to…
Added 31 mins ago
Vice President, Facilities Management
Navy Federal Credit Union
Vienna, VA
…contract services, and long-term asset stewardship in support of business operations, team member experience, member service continuity, and enterprise…
Added 33 mins ago
WB
WB Games Software Engineering Co-op: Needham, MA - January-May 2027
Warner Bros. Discovery
Needham, MA
- $31 USD / hour
As a game client engineer coop, you'll be working on a cross-discipline team fixing bugs and building features for WBG Boston's mobile games, primarily using Unity and C#. A typical day can…
Added 33 mins ago
Principal Actuation Systems Electrical Lead
RTX Corporation
tewksbury, MA
…opportunity for an Actuation Systems Leader (P4 Electrical Engineer) with control system, power conversion, and leadership experience. The ideal candidate possesses a combination of project…
Added 33 mins ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 33 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Boston, MA
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? At…
Added 33 mins ago
Senior Data & Analytics Solution Sales Executive - Healthcare
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 33 mins ago
Senior Data & Analytics Solution Sales Executive - State and Local Government
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 33 mins ago
CRM Account Executive - Commercial
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…

Closed listing

Cleo

Senior Support Engineer I

Cheyenne, WY, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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