Jobs in the United States

25+ jobs

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Added 1 min ago
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Senior Electrical Engineer
GPAC
Omaha, NE
- $110,000 to $140,000 USD / year
Senior Electrical Engineer (Building Systems)
Added 1 min ago
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Senior Electrical Engineer
GPAC
Salt Lake City, UT
- $110,000 to $140,000 USD / year
Senior Electrical Engineer (Building Systems)
Added 1 min ago
Engineer, Product Development, Systems Engineering
Yazaki International Corporation
Canton, MI
Yazaki is looking for an Engineer, Product Development – Systems Engineering to join the EI Team in Canton, MI. The Systems Engineer independently develops moderately complex automotive…
Added 2 mins ago
Engineer III
Marriott
ATLANTA, GA
…conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance…
Added 2 mins ago
Engineer I
Marriott
Orlando, FL
…approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical,…
Added 3 mins ago
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Senior Manager - Quality Engineering
Oracle
Cheyenne, WY
- $126,200 to $264,100 USD / year
· Knowledge of IQC/OQC processes and manufacturing quality controls.
Added 3 mins ago
Software Engineer - Agentic Reliability Infrastructure (Technical Leadership)
Meta
Cheyenne, WY
Meta is seeking an experienced Software Engineer to build the next generation of AI systems for production reliability. This role sits at the intersection of large-scale distributed…
Added 3 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Cheyenne, WY
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
Added 3 mins ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Cheyenne, WY
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 3 mins ago
IT Network and End User Support Engineer - Riverton, Wyoming
Billings Clinic
RIVERTON, WY
The IT Network & End User Support Engineer provides intermediate-level technical support to maintain secure, reliable network, telecommunications, and end-user technology services across…
Added 3 mins ago
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Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Cheyenne, WY
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 3 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Cheyenne, WY
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 3 mins ago
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Senior Support Engineer I
Cleo
Cheyenne, WY
- $70,000 to $80,000 USD / year
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Added 3 mins ago
Senior Analyst, Product Engineer
CVS Health
Cheyenne, WY
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 3 mins ago
Senior Network Engineer
Cognizant
Cheyenne, WY
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 3 mins ago
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Senior Knowledge Graph & Ontology Architect
Cognizant
Cheyenne, WY
- $130,000 to $160,000 USD / year
As a Senior Knowledge Graph & Ontology Architect , you will make an impact by designing and governing enterprise semantic architectures that enable trusted, scalable, and AI-ready knowledge…
Added 3 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Cheyenne, WY
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 3 mins ago
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GCP data Engineer
Cognizant
Cheyenne, WY
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 3 mins ago
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Front End React Engineer
Eliassen Group
Cheyenne, WY
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 5 mins ago
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Bridge Engineer -PE
GPAC
Jacksonville, FL
- $115,000 to $135,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 5 mins ago
Vice President, Cloud Platform Engineer
SAMC SitusAMC Holdings Corp
Remote, United States
…technologies. This role requires a passion for programming and knowledge in Cloud technologies such as Terraform, AWS Services, Docker, Kubernetes, and familiar with Git development. The…
Added 6 mins ago
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Technical Analyst
West Virginia
Charleston, WV
- $58,329 to $103,488 USD / year
…Engineering Section. Under the supervision of a licensed professional engineer, will perform the following engineering services at the advanced…
Added 6 mins ago
WV
Engineer
West Virginia
Charleston, WV
- $62,058 to $110,386 USD / year
…Revolving Fund. Under the supervision of a licensed professional engineer, will perform the following engineering services at the full performance…
Added 6 mins ago
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NETWORK SYSTEMS ENGINEER
City of Solana Beach
Solana Beach, CA
- $52.52 to $76.49 USD / hour
To view the full job description including the Qualification Guidelines, Essential Job Functions, Knowledge, Skills and Abilities, please visit:
Added 6 mins ago
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Bridge Engineer -PE
GPAC
Hialeah, FL
- $115,000 to $135,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?

Cleo

Senior Support Engineer I

Pierre, SD, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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