Jobs in the United States

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Added 1 min ago
Project Engineer, Firmware
Black & Decker (U.S.) Inc.
Towson, MD
As a Firmware Project Engineer, you’ll be part of our Electrification and Advanced Technology Group (EAT) team working as an on-site employee. We are a small, hands-on, diverse team of…
Added 2 mins ago
Automation Engineer
Amazon.com Services LLC
Summerville, SC
As an Automation Engineer, you will play a crucial role in maximizing equipment reliability and operational performance in our fulfillment centers by providing proactive controls automation…
Added 2 mins ago
CI
Software Engineer, Core Platform
Cribl, Inc
Denver, CO
- $150,000 to $175,000 USD / year
As a Backend Engineer at Cribl, you will help set the technical direction for Core Platform by working closely with an existing team of awesome engineers and product managers to help…
Added 4 mins ago
Engineer, Product Development, Systems Engineering
Yazaki International Corporation
Canton, MI
Yazaki is looking for an Engineer, Product Development – Systems Engineering to join the EI Team in Canton, MI. The Systems Engineer independently develops moderately complex automotive…
Added 5 mins ago
Engineer III
Marriott
ATLANTA, GA
…mentor other engineers as necessary. Display ability to perform Engineer on Duty responsibilities, including readings and…
Added 5 mins ago
Engineer I
Marriott
Orlando, FL
…Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with…
Added 6 mins ago
Assistant Chief Engineer
Marriott
NEW ORLEANS, LA
Empowers employees to provide excellent customer service.
Added 6 mins ago
O
Senior Manager - Quality Engineering
Oracle
Cheyenne, WY
- $126,200 to $264,100 USD / year
…organizational quality objectives into actionable programs that support business growth and customer…
Added 6 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Cheyenne, WY
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
Added 6 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Cheyenne, WY
…doers and disruptors who solve real problems and meet real customer needs. We are seeking Data Engineers who are passionate about marrying data with emerging technologies. In this role,…
Added 6 mins ago
IT Network and End User Support Engineer - Riverton, Wyoming
Billings Clinic
RIVERTON, WY
The IT Network & End User Support Engineer provides intermediate-level technical support to maintain secure, reliable network, telecommunications, and end-user technology services across…
Added 6 mins ago
C
Senior Support Engineer I
Cleo
Cheyenne, WY
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 6 mins ago
Senior Analyst, Product Engineer
CVS Health
Cheyenne, WY
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 6 mins ago
GA
Director, Architecture and Data
GE Aerospace
Cheyenne, WY
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 8 mins ago
Vice President, Cloud Platform Engineer
SAMC SitusAMC Holdings Corp
Remote, United States
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 11 mins ago
O
Senior Manager - Quality Engineering
Oracle
Pierre, SD
- $126,200 to $264,100 USD / year
…organizational quality objectives into actionable programs that support business growth and customer…
Added 11 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Pierre, SD
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
Added 12 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Pierre, SD
…doers and disruptors who solve real problems and meet real customer needs. We are seeking Data Engineers who are passionate about marrying data with emerging technologies. In this role,…
Added 12 mins ago
Senior Analyst, Product Engineer
CVS Health
Pierre, SD
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 12 mins ago
GA
Director, Architecture and Data
GE Aerospace
Pierre, SD
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 12 mins ago
C
Senior Support Engineer I
Cleo
Pierre, SD
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 13 mins ago
Instrumentation & Controls Engineer
Stantec
Boise, ID
We have an immediate opening for a Sr. Instrumentation and Controls Engineer. The ideal candidate will design and specify I&C systems for high-tech manufacturing, semiconductor fabrication,…
Added 13 mins ago
Software Engineer
HM Health Solutions Inc.
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 15 mins ago
Systems Engineer
Astrion
Houston, TX
We have an exciting opportunity for a Systems Engineer to join the JETSII Contract with Astrion.
Added 19 mins ago
Sr. Software Engineer – Payment*
Cotiviti
South Jordan, UT
Opening available for Senior Software Engineer - Payment at Cotiviti, Inc. in South Jordan, UT.

Cleo

Senior Support Engineer I

Pierre, SD, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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