Jobs in the United States

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Added 2 mins ago
ET
Robotics Software Engineer Job Title: Robotics Software Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $100,000 to $175,000 USD / year
We are seeking a skilled and experienced Robotics Software Engineer to join our innovative engineering team in the United States. The ideal candidate will be responsible for designing,…
Added 2 mins ago
Research Software Engineer I (Onsite)
United States
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Added 10 mins ago
G
Senior Transportation Project Engineer
GPAC
Columbus, OH
- $100,000 to $140,000 USD / year
Senior Transportation Engineer (PE) 📍 Full-Time
Added 10 mins ago
G
Senior Transportation Project Engineer
GPAC
Dallas, TX
- $100,000 to $140,000 USD / year
Senior Transportation Engineer (PE) 📍 Full-Time
Added 14 mins ago
H
Failure Analysis Engineer
HyperLight
Cambridge, MA
- $90,000 to $180,000 USD / year
…operations. We believe in the power of integrity, innovation, collaboration, and pragmatic solutions. Our diverse team thrives on challenges and is united by a shared commitment to…
Added 14 mins ago
H
Senior/Staff Physical Verification and PDK Engineer
HyperLight
Remote, United States
- $150,000 to $225,000 USD / year
…through mass production. We believe in integrity, innovation, collaboration, and pragmatic solutions, and we take pride in tackling hard problems with curiosity, humility, and a deep sense…
Added 14 mins ago
H
Electro-Optic Modulator Design Engineer
HyperLight
Cambridge, MA
- $130,000 to $250,000 USD / year
…through mass production. We believe in integrity, innovation, collaboration, and pragmatic solutions, and we take pride in tackling hard problems with curiosity, humility, and a deep sense…
Added 14 mins ago
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Senior Transportation Project Engineer
GPAC
New York, NY
- $100,000 to $140,000 USD / year
Senior Transportation Engineer (PE) 📍 Full-Time
Added 19 mins ago
Vice President, Cloud Platform Engineer
SAMC SitusAMC Holdings Corp
Remote, United States
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 21 mins ago
J
SR R&D/PRODUCT DVL ENGINEER
Jobgether
Remote, United States
- $115,000 to $145,000 USD / year
…steps. Our partner is looking for a SR R&D/Product Development Engineer based in the United…
Added 21 mins ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…innovative digital products and services. As a Senior Data Engineer, you will take ownership of critical data infrastructure supporting advertising analytics, campaign performance, and…
Added 23 mins ago
BI Data Analyst
Hays
Orlando, FL
Data engineering: The candidate does not need to be a data engineer, but must be able to partner with that team and understand its work.
Added 24 mins ago
Software Engineer
HM Health Solutions Inc.
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 24 mins ago
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Bridge / Structural Engineer
GPAC
Nashville, TN
- $115,000 to $180,000 USD / year
Are you a structural engineer who enjoys solving challenging problems and seeing your designs become part of the communities they serve?
Added 24 mins ago
G
Bridge / Structural Engineer
GPAC
Nashville, TN
- $115,000 to $180,000 USD / year
Are you a structural engineer who enjoys solving challenging problems and seeing your designs become part of the communities they serve?
Added 24 mins ago
G
Bridge / Structural Engineer
GPAC
Nashville, TN
- $115,000 to $180,000 USD / year
Are you a structural engineer who enjoys solving challenging problems and seeing your designs become part of the communities they serve?
Added 24 mins ago
G
Bridge / Structural Engineer
GPAC
Nashville, TN
- $115,000 to $180,000 USD / year
Are you a structural engineer who enjoys solving challenging problems and seeing your designs become part of the communities they serve?
Added 24 mins ago
G
Bridge / Structural Engineer
GPAC
Nashville, TN
- $115,000 to $180,000 USD / year
Are you a structural engineer who enjoys solving challenging problems and seeing your designs become part of the communities they serve?
Added 25 mins ago
G
Bridge / Structural Engineer
GPAC
Nashville, TN
- $115,000 to $180,000 USD / year
Are you a structural engineer who enjoys solving challenging problems and seeing your designs become part of the communities they serve?
Added 32 mins ago
G
Civil/Site Land Development PE/PM
GPAC
Newark, DE
- $80,000 to $120,000 USD / year
Civil/Site Land Development Engineer (PE/Project Manager)
Added 32 mins ago
G
Civil/Site Land Development PE/PM
GPAC
New Castle, DE
- $80,000 to $120,000 USD / year
Civil/Site Land Development Engineer (PE/Project Manager)
Added 32 mins ago
G
Professional Engineer Water/Waste Water
GPAC
Bozeman, MT
- $69,000 to $113,000 USD / year
We are seeking a Water/Wastewater Engineer to join a growing, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 33 mins ago
Vice President, Facilities Management
Navy Federal Credit Union
Vienna, VA
…promote a culture of safety, accountability, service, innovation, collaboration, continuous improvement, operational excellence, and team member…
Added 33 mins ago
G
Professional Engineer Water/Waste Water
GPAC
Cheyenne, WY
- $69,000 to $113,000 USD / year
We are seeking a Water/Wastewater Engineer to join a growing, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 34 mins ago
Principal IAM Engineer / Onsite in Natick, MA
Kelly Services
Natick, MA
A leading mathematical computing software organization is hiring a Principal IAM / Active Directory Engineer to join its Identity and Access Management team. This is a full-time opportunity…

Closed listing

Cleo

Senior Support Engineer I

Pierre, SD, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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