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Added 4 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Pierre, SD
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
Added 4 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Pierre, SD
- $86,000 to $99,000 USD / year
Document technical designs, application data flows, integration patterns, and healthcare payer business rules to support knowledge sharing and long-term maintainability.
Added 4 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Pierre, SD
- $86,000 to $99,000 USD / year
Document technical designs, application data flows, integration patterns, and healthcare payer business rules to support knowledge sharing and long-term maintainability.
Added 4 mins ago
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Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Pierre, SD
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 4 mins ago
Senior Network Engineer
Cognizant
Pierre, SD
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 4 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Pierre, SD
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 4 mins ago
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Senior Support Engineer I
Cleo
Pierre, SD
- $70,000 to $80,000 USD / year
We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted…
Added 4 mins ago
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GCP data Engineer
Cognizant
Pierre, SD
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 8 mins ago
Systems Engineer
Astrion
Houston, TX
We have an exciting opportunity for a Systems Engineer to join the JETSII Contract with Astrion.
Added 8 mins ago
Executive Vice President, Integrated Air and Missile Defense
Astrion
Huntsville, AL
…transformative growth. You will take a business built on trusted technical advice and grow it substantially, into one that also wins, fields, and sustains solutions. To get there, you will…
Added 14 mins ago
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Senior AI Software Engineer / Automation Architect
Hunter Recruitment Advisors
Arlington Heights, IL
- $120,000 to $150,000 USD / year
S&J Plumbing is seeking a Senior AI Software Engineer / Automation Architect to help build a smarter, more efficient organization as we continue to grow.
Added 16 mins ago
Staff Mechanical Engineer
Optikos, LLC
Wakefield, MA
Added 16 mins ago
Principal Actuation Systems Electrical Lead
RTX Corporation
tewksbury, MA
Experience developing technical solutions to a wide range of complex problems across multiple parts of the product lifecycle such as proposal, design, manufacture, integration and test
Added 16 mins ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…
Added 16 mins ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 16 mins ago
Senior Data & Analytics Solution Sales Executive - Healthcare
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 16 mins ago
Senior Data & Analytics Solution Sales Executive - State and Local Government
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 18 mins ago
Supplier Quality Engineer, OEM Networking
Google
Sunnyvale, CA
Bachelor’s degree in Electrical, Mechanical, Computer Engineering, a related technical field, or equivalent practical experience.
Added 20 mins ago
Senior Computer Scientist
Mercer University
Warner Robins, GA
…opportunities to the Director of Acquisition Strategy through a Chief Engineer/Technical…
Added 21 mins ago
Senior Principal Systems Engineer / SME (Cyber & Analytics)
RTX
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Serve as the senior technical authority in leading the architecture, end-to-end systems integration, and optimization of complex packet-based hardware and software platforms that directly…
Added 28 mins ago
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Customer Solutions
Sent, Inc.
New York City, NY
- $130,000 to $230,000 USD / year
- Have 3+ years in customer success, post-sales solutions engineering, technical account management (or you're an engineer or founder who loves working with customers)
Added 41 mins ago
Mechanical Engineer, Launch Mount/Tower (Starship)
SpaceX
Starbase, TX · Brownsville, TX
As a mechanical engineer, you will develop the Starship Tower, Launch Mount, and test stands from system architecture through design, analysis, manufacturing, integration, activation, and…
Added 42 mins ago
Sales Engineer - Pacific Northwest
Daylight Security
Remote, United States
We’re looking for a Sales Engineer to join us on this journey. As the technical voice of our sales team, you’ll partner closely with our first Account Executive and founders to engage…
Added 42 mins ago
Sales Engineer - Great Lakes
Daylight Security
Remote, United States
We’re looking for a Sales Engineer to join us on this journey. As the technical voice of our sales team, you’ll partner closely with our first Account Executive and founders to engage…
Added 44 mins ago
Automation Engineer- Plant
Trane Technologies
Newberry, SC
Trane is hiring an Automation Engineer in Newberry, SC. We are seeking a motivated engineer with experience in process automation, manufacturing systems, and digital tools to support and…

Closed listing

Cleo

Senior Support Engineer I

Boston, MA, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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