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Added 2 mins ago
J
Staff Infrastructure Engineer, Cost Optimization
Jobgether
Remote, United States
- $182,400 to $250,800 USD / year
Lead strategic initiatives that improve infrastructure financial visibility and encourage more informed technical and investment decisions.
Added 2 mins ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…lineage, SLAs, alerting, automated testing, and data contracts. Lead root-cause analysis and resolve issues affecting data availability and…
Added 2 mins ago
Senior Consulting Pharmacist
Jobgether
Remote, United States
…strategic consulting to deliver data-driven solutions. You will lead sophisticated analyses, advise clients on PBM selection, contracting, and pharmacy plan design, and translate complex…
Added 2 mins ago
J
Manager, Global Benefits
Jobgether
Remote, United States
- $116,200 to $155,000 USD / year
…strengthen operational efficiency. As a people manager, you will lead and develop a team of benefits professionals while managing relationships with global brokers, insurers, and technology…
Added 2 mins ago
J
Manager, Financial Operations and Disbursements
Jobgether
Remote, United States
- $75,000 to $80,000 USD / year
Take the lead in managing end-to-end financial operations, ensuring the accurate, timely, and secure movement of funds across complex payment and accounting workflows. As Manager, Financial…
Added 2 mins ago
Machinery Breakdown Risk Engineering Consultant
Jobgether
Remote, United States
Provide machinery breakdown consulting services, identifying equipment exposures and operational conditions that could lead to significant losses.
Added 2 mins ago
J
Life Sales Manager
Jobgether
Remote, United States
- $94,500 to $105,000 USD / year
As a Life Sales Manager, you will lead business development initiatives, strengthen distribution partnerships, and implement strategies that increase life insurance sales and market share.…
Added 2 mins ago
Director of Technical Support Engineering
Jobgether
Remote, United States
As Director of Technical Support Engineering, you will lead the transformation and development of a global technical support organization for an innovative, AI-driven enterprise technology…
Added 3 mins ago
Software Engineer - Agentic Reliability Infrastructure (Technical Leadership)
Meta
Pierre, SD
…distributed systems, incident response, and applied AI. You will lead the development of an AI agent that can autonomously investigate production incidents, identify likely root causes,…
Added 3 mins ago
Principal Architect
Akamai Technologies, Inc.
Pierre, SD
You will lead the evolution of Akamai's cloud infrastructure and platform services by driving key initiatives across multiple engineering teams. In this role, you will design foundational…
Added 3 mins ago
VP, Finance Excellence and Transformation
Amentum
Pierre, SD
Lead the end-to-end strategy, planning, and execution of an enterprise-wide finance transformation program.
Added 3 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Pierre, SD
- $86,000 to $99,000 USD / year
Lead the design and development of scalable full-stack applications using Java, Spring Boot, React, and AWS, applying cloud-native and microservices architecture patterns.
Added 3 mins ago
Pharmacy Technician Support Supervisor
Intermountain Health
Pierre, SD
…Supervisor at the Intermountain Health Supply Chain Center. Lead a team dedicated to helping medications reach patients safely, accurately, and efficiently while overseeing pharmacy…
Added 3 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Pierre, SD
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 3 mins ago
GA
Director, Architecture and Data
GE Aerospace
Pierre, SD
- $152,000 to $202,000 USD / year
Lead and develop the Architecture & Data team – enterprise, platform, software, and data architects plus the data engineers and product managers aligned to the Data Fabric – with clear role…
Added 3 mins ago
C
Senior Support Engineer I
Cleo
Pierre, SD
- $70,000 to $80,000 USD / year
Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving…
Added 3 mins ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Pierre, SD
- $130,000 to $160,000 USD / year
Lead the development of business domain models and governed vocabularies across key entities, ensuring consistency, traceability, and alignment with business objectives.
Added 3 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Pierre, SD
- $120 to $135 USD / hour
…business results. Comparable roles include AI transformation lead, enterprise agile coach, dojo lead, and learning program…
Added 4 mins ago
Senior Business Systems Analyst x2
Hays
FL
Develop deep working knowledge of restaurant domain data - POS/sales transactions, labor and scheduling, food and beverage cost, loyalty program, and above-store operational metrics.
Added 14 mins ago
T
Human Resources Generalist
TEKsystems
Baltimore, MD
- $30 to $40 USD / hour
Lead employee relations activities, including addressing employee concerns, policy interpretation, and workplace issues
Added 14 mins ago
T
Engagement Manager I (Scrum Master)
TEKsystems
Atlanta, GA
- $80,000 to $120,000 USD / year
Added 14 mins ago
T
ISP/OSP Technician
TEKsystems
Conesville, OH
- $22 to $30 USD / hour
DescriptionThe Technician must be able to perform the technical responsibilities of a Technician and function as a lead member of a technical team.Positions are for 1st (6am-3pm). They…
Added 15 mins ago
Technical Project Manager
Applied Materials
Gloucester, MA
Lead end-to-end program execution from concept through qualification and production enablement, ensuring delivery against committed cost, schedule, and performance targets.
Added 15 mins ago
Senior Manager, Global Marketing Technology & Operations
Evident Scientific
Needham, MA
Lead Management and Demand Enablement: Play an active role in the improvement of lead capture, data quality, segmentation, routing, nurturing, attribution, and lifecycle processes.
Added 15 mins ago
A
Configuration Management
Actalent
Andover, MA
- $38 to $43.17 USD / hour
Our client, a leading defense and aerospace organization, is seeking a Lead Configuration Analyst to support critical engineering and manufacturing programs. This individual will play a key…

Closed listing

Cleo

Senior Support Engineer I

Boston, MA, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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