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Added 4 mins ago
Facilities Design Civil Engineer Trainee
State of Connecticut
Newington, CT
…accepting applications for an exciting Facilities Design Civil Engineer Trainee (Transportation Engineer Trainee) position within the Facilities Design Unit in the Division of Facilities…
Added 5 mins ago
AU
Technical Enablement Consultant, Learning Systems
AtkinsRealis USA Inc.
United States
- $67,000 to $100,000 USD / year
…Learning Systems will develop, deliver, and coordinate high-quality, client-administered training solutions for AtkinsRéalis clients. This role is 100% client-facing and supports workforce…
Added 9 mins ago
Manufacturing Line Manager - 3rd Shift
Siemens
Roebuck, SC
…and continuous-improvement culture needed to achieve safety, quality, delivery, cost, productivity, and employee-engagement goals. This position offers the opportunity to lead high-impact…
Added 9 mins ago
Automation Engineer- Plant
Trane Technologies
Newberry, SC
Trane is hiring an Automation Engineer in Newberry, SC. We are seeking a motivated engineer with experience in process automation, manufacturing systems, and digital tools to support and…
Added 10 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Greenville, SC
…multidisciplinary teams, manage scope, schedule, budget, fee, risk, quality, client commitments, and field coordination - while serving as the connection between design intent and site…
Added 10 mins ago
GA
Director, Architecture and Data
GE Aerospace
Greenville, SC
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 10 mins ago
O
Senior Manager - Quality Engineering
Oracle
Columbia, SC
- $126,200 to $264,100 USD / year
The Senior Manager, Quality Engineering is responsible for leading the Quality Engineering organization and ensuring the effective execution of quality strategies across manufacturing…
Added 10 mins ago
Software Engineer - Agentic Reliability Infrastructure (Technical Leadership)
Meta
Columbia, SC
Meta is seeking an experienced Software Engineer to build the next generation of AI systems for production reliability. This role sits at the intersection of large-scale distributed…
Added 10 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Columbia, SC
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 10 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Columbia, SC
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 10 mins ago
Senior Analyst, Product Engineer
CVS Health
Columbia, SC
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 10 mins ago
C
Senior Support Engineer I
Cleo
Columbia, SC
- $70,000 to $80,000 USD / year
…end-to-end resolution while driving improvements in ticket quality and…
Added 10 mins ago
Senior Workday Security Engineer
CVS Health
Columbia, SC
…purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family…
Added 10 mins ago
Gas Turbine Project Engineer
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Greenville, SC
The Lead Gas Turbine Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 10 mins ago
Manufacturing Engineer (Bennettsville, South Carolina (SC), US, 29512-2700)
SPX
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Added 16 mins ago
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Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 16 mins ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 16 mins ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 16 mins ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 18 mins ago
Senior Design Quality Assurance - Electrophysiology
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Added 23 mins ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
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Remote, United States
As a Senior Cybersecurity Engineer supporting the Zero Trust and Security Engineering team, you will provide senior-level technical expertise for the design, implementation, integration,…
Added 24 mins ago
Senior Design Quality Engineer
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This Design Quality Engineer role involves bridging design and production, creating and optimizing innovative product designs for manufacturability, collaborating with cross-functional…
Added 28 mins ago
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Customer Solutions Architect
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
Ensure data quality and accuracy within the platform's knowledge graph.
Added 29 mins ago
Associate Advanced Research Engineer
Spirit AeroSystems
Wichita, KS
As an Advanced Product Development Engineer, you will serve as a critical link between advanced aerospace design and shop-floor manufacturing reality. In this role, you will bridge the gap…
Added 35 mins ago
ME
Sr. Logistics Systems Engineer
Manpower Engineering
Hayward, CA
- $90 to $95 USD / hour
Our client is seeking a Sr. Logistics Systems Engineer to join their team. As a Sr. Logistics Systems Engineer, you will be part of the Supply Chain Digital Integration team supporting…

Cleo

Senior Support Engineer I

Columbia, SC, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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