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BIM Mapping Specialist
ZBETA Consulting
Remote, United States
…Human-Centered approach in order to help our clients architect and engineer superior physical security solutions, implement them seamlessly, and operate them at peak efficiency. ZBeta…
Added 5 mins ago
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Civil Engineer- Land Development
GPAC
Troy, NY
- $80,000 to $120,000 USD / year
…excellence and long-term client relationships is seeking a Civil Engineer with land development experience to join their team. This role focuses on site design, subdivisions, and drainage…
Added 5 mins ago
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Civil Engineer- Land Development
GPAC
Poughkeepsie, NY
- $80,000 to $120,000 USD / year
…excellence and long-term client relationships is seeking a Civil Engineer with land development experience to join their team. This role focuses on site design, subdivisions, and drainage…
Added 5 mins ago
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Civil Engineer- Land Development
GPAC
Rochester, NY
- $80,000 to $120,000 USD / year
…excellence and long-term client relationships is seeking a Civil Engineer with land development experience to join their team. This role focuses on site design, subdivisions, and drainage…
Added 5 mins ago
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Civil Engineer- Land Development
GPAC
Syracuse, NY
- $80,000 to $120,000 USD / year
…excellence and long-term client relationships is seeking a Civil Engineer with land development experience to join their team. This role focuses on site design, subdivisions, and drainage…
Added 6 mins ago
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Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 6 mins ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 6 mins ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 6 mins ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 6 mins ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 6 mins ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 6 mins ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 6 mins ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 8 mins ago
Senior Design Quality Assurance - Electrophysiology
Boston Scientific
Arden Hills, MN
The Senior Design Quality Assurance Engineer will bring their leadership to sustaining projects for our innovative Electrophysiology cardiovascular products portfolio. Furthermore, they…
Added 8 mins ago
Software Engineer
Highmark Health
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 10 mins ago
TT
Senior / Staff Product Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $270,000 USD / year
- Partner directly with enterprise compliance customers to understand their needs and shape practical technical solutions.
Added 10 mins ago
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Founding Senior Engineer
True Talent Solutions Partners
New York, NY
- $175,000 to $225,000 USD / year
Join an early-stage AI company building growth tools for consumer brands. As a founding senior engineer, you will build core product systems hands-on, help shape the engineering culture and…
Added 12 mins ago
Platform Engineer
ASM Research, An Accenture Federal Services Company
Helena, MT
The Platform Engineer (Ops Technology Lead) is responsible for designing, implementing, and maintaining IT infrastructure platforms within the CASTLE-NET program, ensuring reliability,…
Added 12 mins ago
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Senior Manager - Quality Engineering
Oracle
Helena, MT
- $126,200 to $264,100 USD / year
Added 12 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Helena, MT
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
Added 12 mins ago
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Lead Presales Value Consultant
UKG
Helena, MT
- $160,000 USD / year
As a Value Engineer, you will help prospects and customers understand the business value of UKG products and services. You will use research, interviews, discovery, operational data, and…
Added 12 mins ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Helena, MT
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 12 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Helena, MT
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 12 mins ago
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Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Helena, MT
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 12 mins ago
Senior Network Engineer
Cognizant
Helena, MT
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…

Cleo

Senior Support Engineer I

Helena, MT, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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