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Added 1 min ago
Manufacturing Line Manager - 3rd Shift
Siemens
Roebuck, SC
…our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take…
Added 1 min ago
Automation Engineer- Plant
Trane Technologies
Newberry, SC
Trane is hiring an Automation Engineer in Newberry, SC. We are seeking a motivated engineer with experience in process automation, manufacturing systems, and digital tools to support and…
Added 1 min ago
Engineer 1 - New College Grad 2025 - 2026 (E&C - Rock Hill, SC)
M. C. Dean
Rock Hill, SC
Design Engineer: Develop, integrate, and support project engineering deliverables through drawings, specifications, product selection, installation sequence planning, and commissioning
Added 1 min ago
Engineering Internship Program - 2026 - 2027 (E&C - Rock Hill, SC)
M. C. Dean
Rock Hill, SC
…Tysons, Virginia and employs more than 9,000 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms…
Added 1 min ago
GA
Director, Architecture and Data
GE Aerospace
Greenville, SC
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 1 min ago
O
Senior Manager - Quality Engineering
Oracle
Columbia, SC
- $126,200 to $264,100 USD / year
…organizational quality objectives into actionable programs that support business growth and customer…
Added 1 min ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Columbia, SC
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
Added 1 min ago
Senior Product Manager
Acxiom
Columbia, SC
Ensure cleanroom capabilities support appropriate interoperability with Acxiom Real Identity and related data products.
Added 1 min ago
U
Lead Presales Value Consultant
UKG
Columbia, SC
- $160,000 USD / year
As a Value Engineer, you will help prospects and customers understand the business value of UKG products and services. You will use research, interviews, discovery, operational data, and…
Added 2 mins ago
Senior Analyst, Product Engineer
CVS Health
Columbia, SC
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 2 mins ago
C
Senior Support Engineer I
Cleo
Columbia, SC
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 2 mins ago
Senior Workday Security Engineer
CVS Health
Columbia, SC
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 2 mins ago
Engineer II, Google Cloud
PwC
Columbia, SC · Spartanburg, SC
As a Engineer II, Google Cloud you will contribute to the design, build, testing, and optimization of cloud-native applications on Google Cloud, supporting work across the full software…
Added 2 mins ago
Gas Turbine Project Engineer
GE Vernova
Greenville, SC
The Lead Gas Turbine Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 2 mins ago
Manufacturing Engineer (Bennettsville, South Carolina (SC), US, 29512-2700)
SPX
Bennettsville, SC
SPX is a diverse team of unique individuals who all make an impact. As a Manufacturing Engineer you support objectives in terms of safety, quality, production, delivery, and cost reduction…
Added 2 mins ago
BIM Mapping Specialist
ZBETA Consulting
Remote, United States
…Human-Centered approach in order to help our clients architect and engineer superior physical security solutions, implement them seamlessly, and operate them at peak efficiency. ZBeta…
Added 3 mins ago
SC
QC/Production Associate I
Sofie Co.
Sanford, FL, FL
- $25.5 USD / hour
Communicate with local and Network support resources to troubleshoot equipment, production, or QC issues.
Added 5 mins ago
Controls Implementation Engineer - Vehicle Manufacturing Engrg
Ford
Dearborn, MI · Dearborn
Support controls activities from equipment design through installation, commissioning, launch, and final acceptance.
Added 9 mins ago
Senior Design Quality Assurance - Electrophysiology
Boston Scientific
Arden Hills, MN
The Senior Design Quality Assurance Engineer will bring their leadership to sustaining projects for our innovative Electrophysiology cardiovascular products portfolio. Furthermore, they…
Added 10 mins ago
Software Engineer
Highmark Health
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 11 mins ago
TT
Senior / Staff Product Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $270,000 USD / year
- Own customer-facing product features from discovery and requirements through deployment and ongoing iteration.
Added 16 mins ago
Senior Design Quality Engineer
Divergent
Torrance, CA
This Design Quality Engineer role involves bridging design and production, creating and optimizing innovative product designs for manufacturability, collaborating with cross-functional…
Added 16 mins ago
CR
Sales Engineer, VP
Charles River Systems Inc MA
United States
- $110,000 to $188,750 USD / year
Following the continued growth of Charles River’s Wealth business within the State Street, CRD is seeking a Sales Engineer to join the Sales Engineering team within US sales, supporting…
Added 20 mins ago
Consulting/Principal Software Engineer
RELX Inc. Company
Dayton, OH
…adjustment, please let us know by completing our Applicant Request Support Form or please contact…
Added 20 mins ago
J
Customer Solutions Architect
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
As a Customer Solutions Architect, you will play a key role in ensuring the technical success of enterprise customers throughout their journey, from onboarding to renewal. You will serve as…

Closed listing

Cleo

Senior Support Engineer I

Helena, MT, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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