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BIM Mapping Specialist
ZBETA Consulting
Remote, United States
…Human-Centered approach in order to help our clients architect and engineer superior physical security solutions, implement them seamlessly, and operate them at peak efficiency. ZBeta…
Added 3 mins ago
Controls Implementation Engineer - Vehicle Manufacturing Engrg
Ford
Dearborn, MI · Dearborn
Support FANUC robot integration and troubleshooting, including robot-to-PLC interfaces and DCS.
Added 5 mins ago
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Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 5 mins ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 5 mins ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 5 mins ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
AECOM is seeking a Senior Mechanical Engineer with experience on Hyperscale Data Center projects to act as Data Center Mechanical Engineer Lead. The job incumbent will be responsible for…
Added 11 mins ago
ServiceNow Engineer
ASM Research, An Accenture Federal Services Company
Helena, MT
The ServiceNow Engineer is responsible for comprehensive Operations and Maintenance (O&M) services for the USACE OCIO/G-6 Enterprise Service Strategy Tool, ensuring optimal platform…
Added 11 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Helena, MT
As a Security Engineer II, you will focus on securing our open-source footprint and upstream dependencies. You will perform technical security assessments of GitHub organizations and…
Added 11 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Helena, MT
- $86,000 to $99,000 USD / year
Document technical designs, application data flows, integration patterns, and healthcare payer business rules to support knowledge sharing and long-term maintainability.
Added 11 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Helena, MT
- $86,000 to $99,000 USD / year
Document technical designs, application data flows, integration patterns, and healthcare payer business rules to support knowledge sharing and long-term maintainability.
Added 11 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Helena, MT
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 12 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Helena, MT
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 12 mins ago
Senior Network Engineer
Cognizant
Helena, MT
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 12 mins ago
C
Senior Support Engineer I
Cleo
Helena, MT
- $70,000 to $80,000 USD / year
We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted…
Added 12 mins ago
C
GCP data Engineer
Cognizant
Helena, MT
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 13 mins ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
GD Information Technology, Inc.
Remote, United States
As a Senior Cybersecurity Engineer supporting the Zero Trust and Security Engineering team, you will provide senior-level technical expertise for the design, implementation, integration,…
Added 14 mins ago
CR
Sales Engineer, VP
Charles River Systems Inc MA
United States
- $110,000 to $188,750 USD / year
Following the continued growth of Charles River’s Wealth business within the State Street, CRD is seeking a Sales Engineer to join the Sales Engineering team within US sales, supporting…
Added 18 mins ago
Consulting/Principal Software Engineer
RELX Inc. Company
Dayton, OH
…applications and distributed systems; Defining system architecture, technical specifications, and coding standards; Providing technical leadership and mentorship to development teams;…
Added 18 mins ago
J
Customer Solutions Architect
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
At least 5 years of experience in a customer-facing technical position, such as Technical Account Manager, Solutions Architect, Implementation Engineer, or Senior Systems or Security…
Added 18 mins ago
Principal Software Engineer, Cloud Infrastructure
NVIDIA USA
CA
We are seeking a Principal Software Engineer to drive the architecture and development of our bare-metal and cloud compute infrastructure. Our organization supports hundreds of megawatts of…
Added 18 mins ago
AI Factory Mechanical Engineer
NVIDIA USA
Remote, United States
…speeds. We want a highly motivated AI Factory Mechanical Design Engineer to take charge of next-generation liquid cooling and thermal systems for AI factories. Your responsibility will…
Added 21 mins ago
Product Manager, Integrations
Credo.AI
Remote, United States
…results into audit-ready evidence. You'll lead a small, dedicated integration engineering team and work side by side with our customer deployment…
Added 34 mins ago
ENGINEERING TECHNICIAN
Air Combat Command
Moody AFB, GA
Summary The primary purpose of this position is to ensure optimal resource decisions are made and executed across civil engineer activities and ensure data and information from all shops…
Added 35 mins ago
Senior Backend Engineer
Acuity Inc.
Conyers, GA
…engineering changes behind everything we build. Our team owns the technical layer around it: the services, integrations, and automation that connect PLM to the rest of the enterprise and to…
Added 35 mins ago
Systems Engineer, Reliability and Maintainability Engineering - Level 4
Lockheed Martin
Marietta, GA
Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems. Analyses are performed at all…

Cleo

Senior Support Engineer I

Atlanta, GA, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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