Jobs in the United States

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Added 14 mins ago
C
Senior Support Engineer I
Cleo
Atlanta, GA
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 14 mins ago
Business Analyst - AI Prompts - Owner & Operator Portal
IHG
Atlanta, GA
We are seeking a Salesforce & AI Enablement Business Analyst to support the design, documentation, and continuous improvement of business processes, Salesforce-enabled workflows, and…
Added 14 mins ago
EG
Front End React Engineer
Eliassen Group
Atlanta, GA
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 19 mins ago
Sales Account Management, Principal
Synopsys
USA Off-Site, CA
…you studied engineering, maybe you worked as an applications engineer before moving into sales, and you can hold your own in a room full of simulation engineers talking about structural…
Added 29 mins ago
SO
Lead Inspector (TE3)
State of Washington
Seattle, WA
- $7,043.33 to $9,469.92 USD / month
WSDOT is currently seeking a skilled Transportation Engineer to serve as the Lead Inspector in Seattle, WA, supporting the SR 520 Corridor Design-Build Office. In this leadership role, you…
Added 33 mins ago
SO
Principal Engineer (Google Cloud) (Remote From Anywhere In CO)
State of Colorado
CO
- $115,000 to $135,000 USD / year
…nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together.…
Added 38 mins ago
EG
Front End React Engineer
Eliassen Group
Jackson, MS
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 41 mins ago
Software Engineer - Digitech - Remote
Sarnova
United States
The Software Engineer works closely with our development team and company leaders to deliver high-quality software to our users, using the latest and best coding strategies and practices.…
Added 52 mins ago
Sr. Cloud Engineer
EXL Talent Acquisition Team
Jersey City, NJ
…complex challenges. We are looking for a Senior Azure Cloud Engineer with 7–10 years of overall IT experience and strong hands-on expertise in Azure infrastructure, networking, security,…
Added 55 mins ago
Senior Sales Engineer
Jamf
San Francisco, CA
At Jamf, we empower people to be their best selves and do their best work. The Senior Sales Engineer's (SE) primary role is to partner with the Sales Department and work alongside. Account…
Added 56 mins ago
C
ML / Applied Scientist
Cognizant
Phoenix, AZ
- $115,000 to $130,000 USD / year
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of…
Added 56 mins ago
C
GCP data Engineer
Cognizant
Phoenix, AZ
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 56 mins ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Phoenix, AZ
- $130,000 to $160,000 USD / year
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of…
Added 56 mins ago
EG
Front End React Engineer
Eliassen Group
Phoenix, AZ
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 1 hour ago
Enterprise Solutions Engineer, Post-Sale (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Enterprise Solutions Engineer to design and build the solutions our customers run their business on. This isn't a pre-sale…
Added 1 hour ago
Solutions Engineer, Post-Sale (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring a Solutions Engineer to design and build the solutions our customers run their business on. This isn't a pre-sale demo role.…
Added 1 hour ago
Associate Solutions Engineer, Post-Sale (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Associate Solutions Engineer to design and build the solutions our customers run their business on. This isn't a pre-sale demo…
Added 1 hour ago
WC
AI Solutions Engineer
Wings Credit Union
Colorado Springs, CO
- $108,000 to $126,000 USD / year
…residing in Colorado. This position is not eligible for full-time remote work. Relocation assistance is not…
Added 1 hour ago
Senior Principal Engineer III Payload RF Technical Lead- $10K Sign-on Bonus
BAE Systems
Broomfield, CO
…seeking a highly skilled and experienced senior digital receiver engineer to play a critical leadership role in driving the development of cutting-edge RF payload solutions. As a subject…
Added 1 hour ago
Technician III Development Technician
BAE Systems
Westminster, CO
At BAE Systems, we don t just build technology; we engineer the critical systems that protect our world and expand our reach into the stars. As a global leader in defense and aerospace, BAE…
Added 1 hour ago
Engineer Senior - Thermal
BAE Systems
Boulder, CO
…communication systems, tactical systems, components and/or ground support equipment from concept through detail design and…
Added 1 hour ago
Engineer Senior Principal II - Ground Systems
BAE Systems
Aurora, CO
We are looking to expand our team with a talented and energetic systems engineer in support of development of ground systems for commercial, DoW, and other government customers. This…
Added 1 hour ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Denver, CO · Lafayette, CO · Longmont, CO
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 1 hour ago
GA
Director, Architecture and Data
GE Aerospace
Longmont, CO · Denver, CO · Lafayette, CO
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 1 hour ago
EG
Front End React Engineer
Eliassen Group
Denver, CO
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…

Cleo

Senior Support Engineer I

Atlanta, GA, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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