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Added 1 min ago
Software Development Engineer, Amazon Publisher Monetization - Video Ads, Ads - Video Demand - Fixed
Amazon.com Services LLC
New York, NY
We're seeking an experienced Software Development Engineer to join our team to growth the premium product offerings. You'll be at the forefront of building enterprise-scale advertising…
Added 3 mins ago
F
Product Enablement Lead
Fireworks
San Mateo, CA
- $210,000 to $250,000 USD / year
…Product and Product Marketing together around a repeatable process for primitives, so every early release reaches the field with a clear point of view on how to position…
Added 4 mins ago
ME
Sr. Logistics Systems Engineer
Manpower Engineering
Hayward, CA
- $90 to $95 USD / hour
Our client is seeking a Sr. Logistics Systems Engineer to join their team. As a Sr. Logistics Systems Engineer, you will be part of the Supply Chain Digital Integration team supporting…
Added 14 mins ago
Quality Engineer (OGA9)
Insight Global
Jefferson, GA
A client of Insight Global is seeking a Quality Engineer to support inspection, rework coordination, and daily customer communication for installation-site quality activities. This…
Added 14 mins ago
Lead Cybersecurity Test Engineer
Acuity Inc.
Conyers, GA
The Cybersecurity Test Engineer is responsible for supporting product security testing, vulnerability management, compliance coordination, and security validation across software, firmware,…
Added 14 mins ago
Staff Software Engineer
UKG
Alpharetta, GA
This is a Staff Software Engineer - Network role is responsible for developing, automating, and scaling network and infrastructure services using software engineering and…
Added 14 mins ago
Data Scientist Asc - Early Career
Lockheed Martin
Marietta, GA
Collaborate with cross‑functional teams to translate analytical insights into product and process improvements.
Added 14 mins ago
Sr. Operations Engineer, AMZL Ops Integration Engineering
Amazon
Atlanta, GA
Lead the on-the-ground operational readiness for automation programs expanding across the network. Develop and deliver pre-launch training for site operations teams, provide on-site support…
Added 14 mins ago
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Lead Presales Value Consultant
UKG
Atlanta, GA
- $160,000 USD / year
As a Value Engineer, you will help prospects and customers understand the business value of UKG products and services. You will use research, interviews, discovery, operational data, and…
Added 14 mins ago
Senior Software Engineer, Full Stack and Advanced Algorithms
Google
Atlanta, GA
Share Senior Software Engineer, Full Stack and Advanced Algorithms
Added 14 mins ago
Lead Data Engineer
Honeywell Technologies
Atlanta, GA
…autonomy and the data that powers that future starts here. As a Lead Data Engineer on our Industrial AI & Data Platforms team, you will architect and own the data foundations that enable…
Added 14 mins ago
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Senior Support Engineer I
Cleo
Atlanta, GA
- $70,000 to $80,000 USD / year
Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving…
Added 20 mins ago
Sales Account Management, Principal
Synopsys
USA Off-Site, CA
…you studied engineering, maybe you worked as an applications engineer before moving into sales, and you can hold your own in a room full of simulation engineers talking about structural…
Added 29 mins ago
SO
Lead Inspector (TE3)
State of Washington
Seattle, WA
- $7,043.33 to $9,469.92 USD / month
WSDOT is currently seeking a skilled Transportation Engineer to serve as the Lead Inspector in Seattle, WA, supporting the SR 520 Corridor Design-Build Office. In this leadership role, you…
Added 34 mins ago
SO
Principal Engineer (Google Cloud) (Remote From Anywhere In CO)
State of Colorado
CO
- $115,000 to $135,000 USD / year
The Office of Information Technology (OIT) is seeking a Google Cloud Principal Engineer to serve as the Subject Matter Expert (SME) and lead enterprise-level Google Cloud project…
Added 34 mins ago
G
Lead Engineer, Manufacturing Sciences & Technology (MSAT)
Genezen
Lexington, MA
- $125,000 to $150,000 USD / year
The Lead Engineer, MSAT provides technical leadership for the transfer, validation, and cGMP manufacturing of clinical and commercial gene therapy products within a dynamic CDMO…
Added 35 mins ago
Project Manager - Services
SEL Engineering Services, Inc.
PA · TX
As a Project Engineer - Project Manager on our Substation Engineering Services team, you will lead the successful delivery of substation and power system projects from cradle to grave. This…
Added 36 mins ago
Component Engineer, Amazon Leo, Electronic Supply Chain
Amazon Kuiper Manufacturing Enterprises LLC
Bellevue, WA
- Collaborate with suppliers and cross-functional teams to lead Component Failure Analysis investigations and drive systemic Corrective Actions that prevent recurrence
Added 39 mins ago
Senior Project Development Engineer
CMTA, Inc. ( Legence Company)
Oxford, MS
Job Summary: CMTA, a Legence company, is looking for a Senior Project Development Engineer in the federal market to help in our Energy Solutions offices. The Energy Solutions division of…
Added 39 mins ago
Senior Mechanical Engineer
CMTA, Inc. ( Legence Company)
Oxford, MS
CMTA, a Legence company, is looking for an experienced Engineer to help expand our reach in new markets. The Energy Solutions division of CMTA is the fastest growing division of our large…
Added 39 mins ago
Mechanical Engineer
CMTA, Inc. ( Legence Company)
Oxford, MS
Job Summary: CMTA, a Legence company, is looking for an entry-level mechanical engineer to help in our Energy Solutions division in the following regions: Kentucky Mississippi North…
Added 45 mins ago
Principal Systems Software Engineer
NetApp, Inc.
Morrisville, NC · San Jose, CA
Lead complex systems initiatives from architecture and design through development, optimization, and production Delivery.
Added 48 mins ago
Lead Software Engineer (Federated GraphQL)
State Farm
Richardson, TX
Added 53 mins ago
Software Engineer
Inkit
Saint Paul, MN
We are seeking an experienced Senior Software Engineer to join our team to architect, develop, and enhance our secure document generation platform. The ideal candidate will demonstrate…
Added 53 mins ago
Principal Systems Software Engineer
NetApp
Durham · San Jose
Lead complex systems initiatives from architecture and design through development, optimization, and production Delivery.

Cleo

Senior Support Engineer I

Atlanta, GA, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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