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Product Manager, Integrations
Credo.AI
Remote, United States
…transforming their organizations with AI. It is powered by a knowledge graph that is updated by agents, enriched with global regulatory intelligence and curated business context, supported…
Added 2 mins ago
Staff Power Electronics Controls Engineer
Trystar Inc
Merrimack, NH
Job Title: Staff Power Electronics Controls Engineer
Added 3 mins ago
F
Product Enablement Lead
Fireworks
San Mateo, CA
- $210,000 to $250,000 USD / year
3. Build an AI-native way to deliver product knowledge:
Added 6 mins ago
Software Engineer, Deployment Compliance
Apple
Seattle, WA
…next-generation of Apple's cloud services infrastructure. As a Software Engineer on the Build Support Engineering team, you'll play a key role in modernizing large-scale build and…
Added 8 mins ago
ZG
Sr. Staff Firmware / BIOS Developer
ZT Group Intl, Inc. dba ZT Systems
Georgetown, TX
- $116,500 to $165,000 USD / year
The Sr. Staff Firmware Engineer is responsible for developing platform BIOS, reference code and related documentation for ZT Cloud Servers. Work closely with design teams and be responsible…
Added 13 mins ago
Senior Software Engineer, FE/Mobile
QXO
Herndon, VA
As a Senior Software Engineer, you will help design, build, and maintain the core services and user experiences that power our commerce platform. You’ll work closely with product, design,…
Added 13 mins ago
ENGINEERING TECHNICIAN
Air Combat Command
Moody AFB, GA
Summary The primary purpose of this position is to ensure optimal resource decisions are made and executed across civil engineer activities and ensure data and information from all shops…
Added 14 mins ago
Senior Backend Engineer
Acuity Inc.
Conyers, GA
Working knowledge of Specialist Growth & Transformation Software Engineering BUILD Program (July) 16341 2.0 and OIDC. You should know what is in a token and what breaks when it is wrong.
Added 14 mins ago
Lead Cybersecurity Test Engineer
Acuity Inc.
Conyers, GA
The Cybersecurity Test Engineer is responsible for supporting product security testing, vulnerability management, compliance coordination, and security validation across software, firmware,…
Added 14 mins ago
Automation Engineer
CBRE
Macon, GA
…every day. We’re looking for a skilled and motivated Automation Engineer to join our growing team, supporting advanced automation systems for one of the world’s largest online…
Added 14 mins ago
Staff Software Engineer
UKG
Alpharetta, GA
This is a Staff Software Engineer - Network role is responsible for developing, automating, and scaling network and infrastructure services using software engineering and…
Added 14 mins ago
Software Engineer (AMMM) - Intern
Lockheed Martin
Marietta, GA
Lockheed Martin Aeronautics is seeking a Summer 2027 Software Engineer Intern. In this role, you will work within a team of software engineers to design, develop, test and maintain C-130J &…
Added 14 mins ago
Systems Engineer, Reliability and Maintainability Engineering - Level 4
Lockheed Martin
Marietta, GA
We are seeking a Level 4 Maintainability Engineer to support the design, development, verification, and sustainment of complex aerospace systems. In this role, you will apply…
Added 14 mins ago
AR
Cloud Support Engineer I (GA-FX)
ASM Research, An Accenture Federal Services Company
Atlanta, GA
- $48.08 to $52.88 USD / hour
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to…
Added 14 mins ago
AR
Cloud Support Engineer I (GA-ID)
ASM Research, An Accenture Federal Services Company
Atlanta, GA
- $48.08 to $52.88 USD / hour
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to…
Added 14 mins ago
Customer Engineer IV, Data Management, North America, Google Cloud
Google
Atlanta, GA
Share Customer Engineer IV, Data Management, North America, Google Cloud
Added 14 mins ago
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Lead Presales Value Consultant
UKG
Atlanta, GA
- $160,000 USD / year
As a Value Engineer, you will help prospects and customers understand the business value of UKG products and services. You will use research, interviews, discovery, operational data, and…
Added 14 mins ago
Senior Software Engineer, Full Stack and Advanced Algorithms
Google
Atlanta, GA
Share Senior Software Engineer, Full Stack and Advanced Algorithms
Added 14 mins ago
Lead Data Engineer
Honeywell Technologies
Atlanta, GA
…the data that powers that future starts here. As a Lead Data Engineer on our Industrial AI & Data Platforms team, you will architect and own the data foundations that enable physical AI at…
Added 14 mins ago
C
Senior Support Engineer I
Cleo
Atlanta, GA
- $70,000 to $80,000 USD / year
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Added 14 mins ago
C
AI Solution Architect
Cognizant
Atlanta, GA
- $150,000 to $170,000 USD / year
AI Engineer – Generative AI, Oracle Applications & AI-Led SDLC Transformation
Added 14 mins ago
Business Analyst - AI Prompts - Owner & Operator Portal
IHG
Atlanta, GA
…enablement efforts. This person does not need to be a deep AI engineer or data scientist, but should be curious, proactive, process-oriented, and comfortable learning new AI concepts,…
Added 14 mins ago
EG
Front End React Engineer
Eliassen Group
Atlanta, GA
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 18 mins ago
Information Technology Manager (INTERNAL CANDIDATES ONLY)
Golden Empire Transit District
Bakersfield, CA
This classification is distinguished from the Information Technology Systems Analyst/Systems Engineer in that the Systems Engineer has responsibility for specific, assigned IT specialty…
Added 20 mins ago
TT
Robotics Software Engineer
True Talent Solutions Partners
Watertown, MA
- $130,000 to $180,000 USD / year
- Knowledge of Docker, Kubernetes, and systemd is helpful; C/C++ experience is also relevant.

Cleo

Senior Support Engineer I

Atlanta, GA, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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