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Product Manager, Integrations
Credo.AI
Remote, United States
…results into audit-ready evidence. You'll lead a small, dedicated integration engineering team and work side by side with our customer deployment…
Added 4 mins ago
ME
Sr. Logistics Systems Engineer
Manpower Engineering
Hayward, CA
- $90 to $95 USD / hour
Our client is seeking a Sr. Logistics Systems Engineer to join their team. As a Sr. Logistics Systems Engineer, you will be part of the Supply Chain Digital Integration team supporting…
Added 4 mins ago
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Software Engineer
Manpower Engineering
Foster City, CA
- $25.38 USD / hour
Our client is seeking a Software Engineer to join their team. As a Software Engineer, you will be part of the Software department supporting Software Platforms & Product. The ideal…
Added 14 mins ago
ENGINEERING TECHNICIAN
Air Combat Command
Moody AFB, GA
Summary The primary purpose of this position is to ensure optimal resource decisions are made and executed across civil engineer activities and ensure data and information from all shops…
Added 14 mins ago
Senior Backend Engineer
Acuity Inc.
Conyers, GA
Solid grasp of API integration: pagination, retries, idempotency, partial failure
Added 14 mins ago
Systems Engineer, Reliability and Maintainability Engineering - Level 4
Lockheed Martin
Marietta, GA
We are seeking a Level 4 Maintainability Engineer to support the design, development, verification, and sustainment of complex aerospace systems. In this role, you will apply…
Added 14 mins ago
Sr. Operations Engineer, AMZL Ops Integration Engineering
Amazon
Atlanta, GA
Amazon Logistics (AMZL) is looking for an Operations Engineer to join the Ops Integration Engineering (OIE) team. OIE is responsible for bridging the gap between engineering innovation and…
Added 14 mins ago
Customer Engineer IV, Data Management, North America, Google Cloud
Google
Atlanta, GA
Share Customer Engineer IV, Data Management, North America, Google Cloud
Added 14 mins ago
POS Tester
Capgemini
Atlanta, GA
We are seeking an experienced POS QA Automation Engineer to join our Quality Engineering team and support end-to-end testing and automation of Point-of-Sale (POS) applications. The ideal…
Added 14 mins ago
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Senior Support Engineer I
Cleo
Atlanta, GA
- $70,000 to $80,000 USD / year
We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted…
Added 14 mins ago
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AI Solution Architect
Cognizant
Atlanta, GA
- $150,000 to $170,000 USD / year
AI Engineer – Generative AI, Oracle Applications & AI-Led SDLC Transformation
Added 18 mins ago
Information Technology Manager (INTERNAL CANDIDATES ONLY)
Golden Empire Transit District
Bakersfield, CA
This classification is distinguished from the Information Technology Systems Analyst/Systems Engineer in that the Systems Engineer has responsibility for specific, assigned IT specialty…
Added 20 mins ago
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Robotics Software Engineer
True Talent Solutions Partners
Watertown, MA
- $130,000 to $180,000 USD / year
- Experience with robotics or embedded systems, including hardware and software integration. Familiarity with ROS, motion planning, or robot optimization is beneficial.
Added 20 mins ago
Controls Engineer (HE) - Dallas, TX
Military Spouse Jobs & VetJobs
United States
We are looking for a Controls Engineer to join our team in Dallas Fort Worth, Texas. This role is within the Hanley Energy US Central Region providing project support to the Engineering and…
Added 22 mins ago
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Machine Learning Engineer II
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $114,000 USD / year
…Directorate, combines profound domain expertise and creative integration of advanced hardware and software to deliver computational solutions that address complex data and analytic…
Added 22 mins ago
PN
Senior Machine Learning Engineer III
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $140,200 USD / year
…Directorate, combines profound domain expertise and creative integration of advanced hardware and software to deliver computational solutions that address complex data and analytic…
Added 22 mins ago
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Lead Machine Learning Engineer IV
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $166,800 USD / year
PNNL is seeking a Lead Machine Learning Engineer to lead the development and evolution of software that brings emerging research methods into sponsor environments. You will work with…
Added 24 mins ago
Sales Engineer – Midwest
Daylight Security
Remote, United States
We’re looking for a Sales Engineer to join us on this journey. As the technical voice of our sales team, you’ll partner closely with our first Account Executive and founders to engage…
Added 26 mins ago
Systems Engineer – Standards / Technical Specifications
VTG
Bethesda, MD
VTG is is seeking an experienced, results-oriented Systems Engineer with experience in Standards or Technical Specifications to join our team in the Bethesda, Maryland area. You will play a…
Added 33 mins ago
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Principal Engineer (Google Cloud) (Remote From Anywhere In CO)
State of Colorado
CO
- $115,000 to $135,000 USD / year
The Office of Information Technology (OIT) is seeking a Google Cloud Principal Engineer to serve as the Subject Matter Expert (SME) and lead enterprise-level Google Cloud project…
Added 48 mins ago
Lead Software Engineer (Federated GraphQL)
State Farm
Richardson, TX
Builds for the long term: automated unit, integration and end-to-end tests that catch regressions and keep the code safe to change.
Added 53 mins ago
Forward Deployed Engineer, Applied AI
Pika
Palo Alto, CA
…from requirements and model adaptation through evaluation, integration, and deployment. This experience is strongly…
Added 53 mins ago
Software Engineer
Inkit
Saint Paul, MN
We are seeking an experienced Senior Software Engineer to join our team to architect, develop, and enhance our secure document generation platform. The ideal candidate will demonstrate…
Added 57 mins ago
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Software Engineer III - Java/ Go - GNST
American Express
Phoenix, AZ
- $103,750 to $174,750 USD / year
As an Engineer, you will be a responsible to build core features and functions of card transaction systems on distributed platform deployed in hybrid cloud.
Added 57 mins ago
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GCP data Engineer
Cognizant
Phoenix, AZ
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…

Cleo

Senior Support Engineer I

Atlanta, GA, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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