Jobs in the United States

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Added 3 mins ago
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Product Enablement Lead
Fireworks
San Mateo, CA
- $210,000 to $250,000 USD / year
Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team…
Added 4 mins ago
ME
Sr. Logistics Systems Engineer
Manpower Engineering
Hayward, CA
- $90 to $95 USD / hour
Our client is seeking a Sr. Logistics Systems Engineer to join their team. As a Sr. Logistics Systems Engineer, you will be part of the Supply Chain Digital Integration team supporting…
Added 5 mins ago
Software Engineer, Deployment Compliance
Apple
Seattle, WA
As a Software Engineer on the Application Change Management Services team, you'll play a key role in modernizing large-scale change management systems. You'll untangle years of legacy…
Added 12 mins ago
Engineer or Principal Engineer Subsystems Electrical
Northrop Grumman
Whiteman Air Force Base, MO
+ Support system level test plans, verification activities, process test data, and real time issue resolution
Added 13 mins ago
Senior Backend Engineer
Acuity Inc.
Conyers, GA
…Brands. It holds the part definitions, BOM structures, CAD data, and engineering changes behind everything we build. Our team owns the technical layer around it: the services, integrations,…
Added 13 mins ago
Lead Cybersecurity Test Engineer
Acuity Inc.
Conyers, GA
The Cybersecurity Test Engineer is responsible for supporting product security testing, vulnerability management, compliance coordination, and security validation across software, firmware,…
Added 14 mins ago
Data Scientist Asc - Early Career
Lockheed Martin
Marietta, GA
A collaborative engineer with strong expertise in applied statistics, machine learning, and data visualization. You thrive in fast‑paced, global environments, possess excellent…
Added 14 mins ago
POS Tester
Capgemini
Atlanta, GA
We are seeking an experienced POS QA Automation Engineer to join our Quality Engineering team and support end-to-end testing and automation of Point-of-Sale (POS) applications. The ideal…
Added 14 mins ago
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Lead Presales Value Consultant
UKG
Atlanta, GA
- $160,000 USD / year
As a Value Engineer, you will help prospects and customers understand the business value of UKG products and services. You will use research, interviews, discovery, operational data, and…
Added 14 mins ago
Senior Software Engineer, Full Stack and Advanced Algorithms
Google
Atlanta, GA
…technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well…
Added 14 mins ago
Lead Data Engineer
Honeywell Technologies
Atlanta, GA
Honeywell is accelerating its transformation from industrial automation to full autonomy and the data that powers that future starts here. As a Lead Data Engineer on our Industrial AI &…
Added 14 mins ago
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Senior Support Engineer I
Cleo
Atlanta, GA
- $70,000 to $80,000 USD / year
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage…
Added 14 mins ago
C
AI Solution Architect
Cognizant
Atlanta, GA
- $150,000 to $170,000 USD / year
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build…
Added 14 mins ago
Business Analyst - AI Prompts - Owner & Operator Portal
IHG
Atlanta, GA
The successful candidate will help bridge the gap between business stakeholders, product teams, technology partners, and AI enablement efforts. This person does not need to be a deep AI…
Added 19 mins ago
Sales Account Management, Principal
Synopsys
USA Off-Site, CA
…We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize…
Added 20 mins ago
Controls Engineer (HE) - Dallas, TX
Military Spouse Jobs & VetJobs
United States
Hanley Energy is a globally recognized innovator in mission critical power and energy efficient technologies. We specialize in the design, procurement, manufacturing, installation, startup,…
Added 23 mins ago
Sales Engineer – Midwest
Daylight Security
Remote, United States
…Security Services (MASS), including MDR, threat hunting, security data lake, and more, through a fundamentally different architecture than traditional security services…
Added 33 mins ago
SO
Principal Engineer (Google Cloud) (Remote From Anywhere In CO)
State of Colorado
CO
- $115,000 to $135,000 USD / year
The Office of Information Technology (OIT) is seeking a Google Cloud Principal Engineer to serve as the Subject Matter Expert (SME) and lead enterprise-level Google Cloud project…
Added 34 mins ago
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Lead Engineer, Manufacturing Sciences & Technology (MSAT)
Genezen
Lexington, MA
- $125,000 to $150,000 USD / year
The Lead Engineer, MSAT provides technical leadership for the transfer, validation, and cGMP manufacturing of clinical and commercial gene therapy products within a dynamic CDMO…
Added 35 mins ago
Project Manager - Services
SEL Engineering Services, Inc.
PA · TX
As a Project Engineer - Project Manager on our Substation Engineering Services team, you will lead the successful delivery of substation and power system projects from cradle to grave. This…
Added 45 mins ago
Principal Systems Software Engineer
NetApp, Inc.
Morrisville, NC · San Jose, CA
NetApp is building the next generation of intelligent data infrastructure to help organizations manage, protect, move, and unlock the value of their data across on-premises, hybrid-cloud,…
Added 47 mins ago
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Quality Engineer
Actalent
Glendale, CA
- $36.06 USD / hour
…focused on aerospace-grade products, including connector lines and related components. The Quality Engineer works closely with final inspection, production, and engineering teams on the…
Added 48 mins ago
Lead Software Engineer (Federated GraphQL)
State Farm
Richardson, TX
The Policy Graph team is building the GraphQL layer that unifies policy data across State Farm's lines of business and policy systems, making it accessible to applications, digital…
Added 52 mins ago
Software Engineer
Inkit
Saint Paul, MN
We are seeking an experienced Senior Software Engineer to join our team to architect, develop, and enhance our secure document generation platform. The ideal candidate will demonstrate…
Added 53 mins ago
Principal Systems Software Engineer
NetApp
Durham · San Jose
NetApp is building the next generation of intelligent data infrastructure to help organizations manage, protect, move, and unlock the value of their data across on-premises, hybrid-cloud,…

Cleo

Senior Support Engineer I

Atlanta, GA, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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