Jobs in the United States

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Added 1 min ago
Senior Design Quality Engineer
Divergent
Torrance, CA
This Design Quality Engineer role involves bridging design and production, creating and optimizing innovative product designs for manufacturability, collaborating with cross-functional…
Added 1 min ago
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Sales Engineer, VP
Charles River Systems Inc MA
United States
- $110,000 to $188,750 USD / year
Following the continued growth of Charles River’s Wealth business within the State Street, CRD is seeking a Sales Engineer to join the Sales Engineering team within US sales, supporting…
Added 5 mins ago
Consulting/Principal Software Engineer
RELX Inc. Company
Dayton, OH
…adjustment, please let us know by completing our Applicant Request Support Form or please contact…
Added 5 mins ago
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Customer Solutions Architect
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
As a Customer Solutions Architect, you will play a key role in ensuring the technical success of enterprise customers throughout their journey, from onboarding to renewal. You will serve as…
Added 6 mins ago
Associate Advanced Research Engineer
Spirit AeroSystems
Wichita, KS
As an Advanced Product Development Engineer, you will serve as a critical link between advanced aerospace design and shop-floor manufacturing reality. In this role, you will bridge the gap…
Added 7 mins ago
Product Manager, Integrations
Credo.AI
Remote, United States
- Turn one-off customer integrations into reusable platform connectors with a standard playbook for patterns, testing and support.
Added 9 mins ago
Software Development Engineer, Amazon Publisher Monetization - Video Ads, Ads - Video Demand - Fixed
Amazon.com Services LLC
New York, NY
We're seeking an experienced Software Development Engineer to join our team to growth the premium product offerings. You'll be at the forefront of building enterprise-scale advertising…
Added 11 mins ago
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Product Enablement Lead
Fireworks
San Mateo, CA
- $210,000 to $250,000 USD / year
…expertise for the field, and deliver it in step with how our customer-facing teams already…
Added 16 mins ago
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Sr. Staff Firmware / BIOS Developer
ZT Group Intl, Inc. dba ZT Systems
Georgetown, TX
- $116,500 to $165,000 USD / year
The Sr. Staff Firmware Engineer is responsible for developing platform BIOS, reference code and related documentation for ZT Cloud Servers. Work closely with design teams and be responsible…
Added 21 mins ago
Senior Software Engineer, FE/Mobile
QXO
Herndon, VA
…products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor…
Added 21 mins ago
ENGINEERING TECHNICIAN
Air Combat Command
Moody AFB, GA
Summary The primary purpose of this position is to ensure optimal resource decisions are made and executed across civil engineer activities and ensure data and information from all shops…
Added 21 mins ago
Quality Engineer (OGA9)
Insight Global
Jefferson, GA
A client of Insight Global is seeking a Quality Engineer to support inspection, rework coordination, and daily customer communication for installation-site quality activities. This…
Added 21 mins ago
Senior Backend Engineer
Acuity Inc.
Conyers, GA
…solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to…
Added 21 mins ago
Lead Cybersecurity Test Engineer
Acuity Inc.
Conyers, GA
…solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to…
Added 22 mins ago
Staff Software Engineer
UKG
Alpharetta, GA
This is a Staff Software Engineer - Network role is responsible for developing, automating, and scaling network and infrastructure services using software engineering and…
Added 22 mins ago
Systems Engineer, Reliability and Maintainability Engineering - Level 4
Lockheed Martin
Marietta, GA
We are seeking a Level 4 Maintainability Engineer to support the design, development, verification, and sustainment of complex aerospace systems. In this role, you will apply…
Added 22 mins ago
Sr. Operations Engineer, AMZL Ops Integration Engineering
Amazon
Atlanta, GA
Amazon Logistics (AMZL) is looking for an Operations Engineer to join the Ops Integration Engineering (OIE) team. OIE is responsible for bridging the gap between engineering innovation and…
Added 22 mins ago
Customer Engineer IV, Data Management, North America, Google Cloud
Google
Atlanta, GA
Share Customer Engineer IV, Data Management, North America, Google Cloud
Added 22 mins ago
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Lead Presales Value Consultant
UKG
Atlanta, GA
- $160,000 USD / year
As a Value Engineer, you will help prospects and customers understand the business value of UKG products and services. You will use research, interviews, discovery, operational data, and…
Added 22 mins ago
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Senior Support Engineer I
Cleo
Atlanta, GA
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 22 mins ago
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AI Solution Architect
Cognizant
Atlanta, GA
- $150,000 to $170,000 USD / year
AI Engineer – Generative AI, Oracle Applications & AI-Led SDLC Transformation
Added 22 mins ago
Business Analyst - AI Prompts - Owner & Operator Portal
IHG
Atlanta, GA
We are seeking a Salesforce & AI Enablement Business Analyst to support the design, documentation, and continuous improvement of business processes, Salesforce-enabled workflows, and…
Added 26 mins ago
Information Technology Manager (INTERNAL CANDIDATES ONLY)
Golden Empire Transit District
Bakersfield, CA
This classification is distinguished from the Information Technology Systems Analyst/Systems Engineer in that the Systems Engineer has responsibility for specific, assigned IT specialty…
Added 27 mins ago
Sales Account Management, Principal
Synopsys
USA Off-Site, CA
…you studied engineering, maybe you worked as an applications engineer before moving into sales, and you can hold your own in a room full of simulation engineers talking about structural…
Added 28 mins ago
Controls Engineer (HE) - Dallas, TX
Military Spouse Jobs & VetJobs
United States
The Controls Engineer will go to customer sites and is a responder for hands-on equipment troubleshooting and operation. They must successfully communicate with the customer and be an…

Cleo

Senior Support Engineer I

Atlanta, GA, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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