Jobs in the United States

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Added 4 mins ago
Machine Learning Ops, AI Engineer
Mission Underwriting Services
Remote, United States
…access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk…
Added 6 mins ago
Program Management Manager
Swagelok Company
Solon
…Finance, Communications, regional leadership, and enterprise process owners to align SSC quality priorities with business strategy and resolve competing…
Added 6 mins ago
TT
Infrastructure Engineer
True Talent Solutions Partners
San Francisco, CA
- $150,000 to $300,000 USD / year
- Design and build scalable infrastructure for AI systems that process structured and unstructured financial data.
Added 7 mins ago
Project Manager - Water/Wastewater Engineering
CDM Smith
Hartford, CT
PMP (PMI), CCM or DBIA certification is required (within 12 months of hire or promotion onto the Approved Project Manager list)
Added 7 mins ago
Principal II AI Platform Engineer, GenAI
Teladoc Health, Inc.
Remote, United States
We are seeking a Principal II Data & AI Platform Engineer to serve as one of the most senior hands-on technical leaders on our Data & AI Platform team. This role will architect, build, and…
Added 15 mins ago
Solutions Engineer
HubSpot
Remote, United States
Come join the team defining what technical go-to-market looks like in the AI era. As a Solutions Engineer, you bring a customer-facing background in solutions engineering, solutions…
Added 15 mins ago
Lead Solutions Engineer
HubSpot
Remote, United States
Come join the team defining what technical go-to-market looks like in the AI era. As a Solutions Engineer, you bring a customer-facing background in solutions engineering, solutions…
Added 15 mins ago
Engineering Systems Administrator (SolidWorks)
LeeBoy Inc
Lincolnton, NC
The SolidWorks Administrator / CAD Systems Engineer is responsible for the administration, optimization and continuous improvement of the organization's SolidWorks and Enterprise PDM (SPDM)…
Added 17 mins ago
Software Development Engineer II
Blue Origin LLC
Seattle, WA
…providing oversight and governance to align technology and business…
Added 19 mins ago
Artificial Intelligence/Machine Learning 2
Wyetech
Annapolis Junction, MD
The Artificial Intelligence/Machine Learning (AI/ML) Engineer designs, creates, tests, and productizes AI/ML algorithms to solve business challenges. The AI/ML models they create should be…
Added 20 mins ago
Software Engineer
Applied Materials, Inc
Santa Clara, CA
As a Software Engineer at Applied Materials, you’ll dive deep into ground-breaking technologies - like machine learning and AI - to craft novel software solutions that solve our customers’…
Added 21 mins ago
Controls Engineer
Colgate-Palmolive Company
Tonganoxie, KS
…senior technical escalation resource for complex controls and business/floor system interface issues, providing structured coaching and technical mentorship to shift maintenance…
Added 23 mins ago
Global Product Support Engineer 5
Lam Research
Fremont
‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time
Added 26 mins ago
Spacecraft Mission Systems Engineer
Quantum Space
CA · Hawthorne, CA · Broken Arrow, OK · 801 Thompson Ave. Suite 201 Rockville, MD
We are seeking a technically strong and mission-focused Spacecraft Mission Systems Engineer to help define, architect, analyze, and integrate mission capabilities for our next-generation…
Added 27 mins ago
Software Engineer II
Jeppesen ForeFlight
Remote, United States
Jeppesen ForeFlight is seeking a Software Engineer to help with design and delivery of scalable data pipelines, backend services, and cloud workflows for aviation software products. This…
Added 28 mins ago
HC
R&D Embedded Software Engineer
Hach Company
Loveland, CO
- $95,000 to $105,000 USD / year
Proven proficiency of translating business requirements into data models.
Added 29 mins ago
Staff SW QA Engineer
Dexcom
Remote, United States
…engineering, quality, regulatory, clinical, cybersecurity, and business leaders to drive continuous improvements to SDLC, and quality excellence throughout the product lifecycle. Influences…
Added 30 mins ago
TB
Lead Security Engineer - Threat Modeling
Truist Bank
Charlotte, NC · Greensboro, NC · Orlando, FL · Richmond, VA · Atlanta, GA · Raleigh, NC
- $160,000 to $195,000 USD / year
Experience working with development teams to prioritize threats based on exploitability, business impact, compensating controls, and realistic attack scenarios.
Added 32 mins ago
MT
Manufacturing Alignment Engineer (Thin FIlms/Diffusion)
Micron Technology
Manassas
- $107,000 to $254,000 USD / year
5+ years of semiconductor manufacturing experience as a Process Owner, Equipment Owner, Process Engineer, Equipment Engineer, or related engineering role.
Added 32 mins ago
MT
Senior Director, ITP AI Data Platform and Infrastructure
Micron Technology
San Jose
- $239,000 to $472,000 USD / year
…high-performing global organization and deliver measurable business outcomes for engineering and product…
Added 32 mins ago
MT
Distinguished Member of Technical Staff - ITP AI
Micron Technology
San Jose
- $255,000 to $447,000 USD / year
…teams to accelerate AI adoption and deliver transformational business outcomes, including ITP's broader goal of significantly faster time-to-market. You will drive disciplined execution…
Added 34 mins ago
Senior FPGA Digital Design & Development Engineer (Hybrid)
Cisco Systems, Inc.
Milpitas, CA · San Jose, CA
Within the IoT business unit, our FPGA team develops specialized capabilities that help these products meet industrial requirements for reliability, availability, and precise timing. Our…
Added 40 mins ago
Senior AI Agent Engineer (Autonomous Remediation & DevSecOps / FTE)
NTT DATA Americas, Inc.
Charlotte
We are currently seeking a Senior AI Agent Engineer (Autonomous Remediation & DevSecOps / FTE) to join our team in Charlotte, North Carolina (US-NC), United States (US).
Added 41 mins ago
Senior Advanced Site Reliability Engineer (SRE)
Honeywell
Atlanta, GA
We are seeking a highly skilled and experienced Senior Advanced Site Reliability Engineer (SRE) to join our team. The ideal candidate will have a strong background in DevOps and SRE…
Added 42 mins ago
ME
Quality Engineer - CNC Machining, GD&T & CMM | GE Vernova | $39.42/hr
Manpower Engineering
Greenville, SC
- Up to $39.42 USD / hour
Our client, a global leader in advanced energy and industrial manufacturing, is seeking a Quality Engineer I to join their team. As a Quality Engineer I, you will be part of the Quality…

Cleo

Senior Support Engineer I

Atlanta, GA, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States