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Added 19 mins ago
RegE Process Integration Engineer
Micron Technology, Inc.
Boise, ID
As a Fab RegE Process Integration Engineer (Bevel/Backside Focus), you will lead the development, optimization, and sustainment of RegE, bevel, and backside processes that directly impact…
Added 25 mins ago
Lead CNC Programmer - 2nd Shift
GE Vernova
Greenville, SC
Provide CNC related support to M.E. (Manufacturing Engineer) and provide operator training during new / rebuilt machine startup and / or process improvements.
Added 33 mins ago
GI
Senior Software Engineer, Code Scanning
GitHub, Inc.
United States
- $124,000 to $329,200 USD / year
…this is to detect security and quality issues early in the development process, and actively facilitate their remediation as part of the developer…
Added 40 mins ago
Optical Design Engineer (Associate or Mid-Level)
The Boeing Company
Kirtland AFB, NM · Kirtland, NM
We are seeking a highly skilled Optical Design Engineer to support the advancement of ground-based electro-optical tracking and imaging systems. In this role, you will lead the design,…
Added 40 mins ago
Hardware & Software Integration Engineer (Associate or Mid-Level)
The Boeing Company
Kirtland AFB, NM · Kirtland, NM
Boeing Defense, Space and Security (BDS) is looking for an Associate or Mid-Level Hardware & Software Integration Engineer (Level 2 or 3) to join our exclusive team at the Starfire Optical…
Added 40 mins ago
Research & Development Engineer (Mechanical/Thermal) (R&D Engineer 1/2)
Los Alamos National Laboratory
Los Alamos, NM
…design, thermal and fluid analysis, experimental testing, systems development, and specialized engineering support for weapons, scientific research, and technology development programs. E-1…
Added 40 mins ago
LANSCE Water Systems Lead R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
As an R&D Engineer 2 you will lead a team of technicians responsible for the operation and maintenance of the cooling water systems of all components along the LANSCE linear particle…
Added 40 mins ago
Senior/Principal Requirements Management Engineering & Operations Project Lead, Hybrid
Sandia National Laboratories
Albuquerque, NM
As the Project Lead for SNL Requirements Management Systems (RMS) applications, you will drive the strategic development and implementation of the migration roadmap from IBM DOORS Classic…
Added 55 mins ago
Sr AI Engineer
T-Mobile USA, Inc.
Bellevue, WA · Frisco, TX
Engineer the intelligent core of T-Mobile’s next-generation customer experience.
Added 1 hour ago
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Technical Solutions Engineer
Jobgether
Remote, United States
- $150,235.8 to $169,146.6 USD / year
The Technical Solutions Engineer will bridge technical engineering expertise and strategic business development to design secure, scalable, and innovative digital solutions. In this role,…
Added 1 hour ago
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TAK Elastic Search Software Engineer
Jobgether
Remote, United States
- $150,900 to $268,500 USD / year
We are seeking a skilled software engineer to support the development, optimization, and integration of advanced software solutions for mission-critical defense technology initiatives. In…
Added 1 hour ago
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Senior Model Based Systems Engineer
Jobgether
Remote, United States
- $89,100 to $148,200 USD / year
We are seeking an experienced Senior Model Based Systems Engineer to lead the development and integration of model-based systems engineering solutions for complex U.S. Navy systems and…
Added 2 hours ago
Technical Leader - AIOps & Agentic Platform
Cisco
San Jose, CA
In this role, you will be a key senior engineer and technical leader building our next-generation AIOps and Agentic Operations Platform. You will design and implement AI-powered operational…
Added 2 hours ago
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Senior PDK Physical Verification Engineer
Intel Corporation
OR · CA · TX · AZ
- $149,600 to $284,580 USD / year
Lead the development, implementation, and validation of density fill solutions within advanced Process Design Kits (PDKs).
Added 2 hours ago
Staff AI Engineer, Agentic Automation
Jobgether
Remote, United States
…management across disconnected applications. As a Staff AI Engineer, you will lead the development and production deployment of intelligent AI agents that onboard applications, generate API…
Added 2 hours ago
WI
Staff Data Engineer
Walmart Inc.
Bentonville, AR
- $127,171 to $220,000 USD / year
…guidance on data source and quality. Data Transformation and Integration: Builds the infrastructure required for optimal transformation and integration from a wide variety of data sources…
Added 2 hours ago
WI
Staff, Data Engineer
Walmart Inc.
Bentonville, AR
- $127,171 to $220,000 USD / year
…guidance on data source and quality. Data Transformation and Integration: Build infrastructure required for optimal transformation and integration from wide variety of data sources using…
Added 2 hours ago
WI
Senior Software Engineer
Walmart Inc.
Bentonville, AR
- $90,000 to $180,000 USD / year
…with broader platform, system, and domain objectives. Software Development and Lifecycle Execution: Writes clean, efficient, and reliable code using languages such as JavaScript,…
Added 2 hours ago
WI
Senior Software Engineer
Walmart Inc.
Bentonville, AR
- $90,000 to $180,000 USD / year
…appropriate languages (e.g. JavaScript, Python, C#, etc.), development standards and tools (e.g. Monday.com, Linx, Embold etc.) for software coding/configuration. Take initiative to learn…
Added 2 hours ago
WI
Software Engineer III
Walmart Inc.
HERNDON, VA
- $108,000 to $216,000 USD / year
…appropriate languages including JavaScript, Python, C#, and development standards and tools for software coding/configuration. Build scripts for automation of repetitive and routine tasks…
Added 2 hours ago
WI
Senior Software Engineer
Walmart Inc.
Hoboken, NJ
- $137,717 to $216,000 USD / year
…high-scalability needs. Assist in the selection of appropriate languages, development standards and tools for software coding/configuration. Take the initiative to learn the fundamentals of…
Added 2 hours ago
WI
(USA) Senior, Software Engineer
Walmart Inc.
Bentonville, AR
- $90,000 to $180,000 USD / year
…of appropriate languages (E.g. JavaScript, Python, C# etc.), development standards and tools (E.g. Monday.com, Linx, Embold etc.) for software coding/configuration. Takes initiative to…
Added 2 hours ago
WI
Software Engineer III
Walmart Inc.
Bentonville, AR
- $90,000 to $180,000 USD / year
…of appropriate languages (E.g. JavaScript, Python, C# etc.), development standards and tools (E.g. Monday.com, Linx, Embold etc.) for software coding/configuration. Take initiative to learn…
Added 2 hours ago
WI
Software Engineer III
Walmart Inc.
Bentonville, AR
- $90,000 to $180,000 USD / year
…of appropriate languages (E.g. JavaScript, Python, C# etc.), development standards and tools (E.g. Monday.com, Linx, Embold etc.) for software coding/configuration. Take initiative to learn…
Added 2 hours ago
WI
Software Engineer III
Walmart Inc.
Bentonville, AR
- $90,000 to $180,000 USD / year
…of appropriate languages (E.g. JavaScript, Python, C# etc.), development standards and tools (E.g. Monday.com, Linx, Embold etc.) for software coding/configuration. Take initiative to learn…

Closed listing

Cleo

Senior Support Engineer

Montpelier, VT, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer

Remote

Senior Support Engineer

Department: Support

Level: IC – Mid-Level

Location: Bangalore

Type: Full Time

Reports To: Manager/ Senior Manager- Support

About Cleo

Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving - from order to cash, procure to pay, and everywhere in between.

Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.

Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.

The Opportunity

Own the technical leadership of the team and end-to-end reliability of complex transaction operations, ensuring faster resolution, reduced repeat failures, and consistent SLA performance across the shift/team.

What You'll Do

Incident Leadership & Command

Lead P1/P2 incidents as incident commander, driving structured and timely resolution
Make real-time decisions during escalations and guide the team clearly
Ensure strong communication cadence and stakeholder confidence
Measure: P1/P2 MTTR, escalation effectiveness, stakeholder feedback

Advanced Troubleshooting & Problem Solving

Handle highly complex issues across EDI/API/SFTP ecosystems
Perform deep RCA with clear root cause and preventive actions
Solve ambiguous problems by connecting patterns across systems
Measure: repeat issue reduction, RCA quality score, first-time resolution rate

Team Oversight & Delivery Assurance

Oversee queue health, workload distribution, and SLA adherence
Actively intervene where tickets stall or risk SLA breaches
Ensure no missed alerts or orphaned tickets
Measure: SLA adherence %, backlog aging, queue hygiene

Backlog Governance & Improvement

Lead backlog reviews and action plans
Identify systemic issues and ensure end-to-end closure of fixes
Improve team-wide ticket quality through continuous feedback
Measure: backlog reduction trends, ticket audit scores, issue recurrence rate

Coaching & Capability Building

Mentor engineers on troubleshooting, incident handling, and RCA quality
Act as the first point of escalation for technical guidance
Uplift overall team capability through structured feedback
Measure: team skill progression, reduction in dependency/escalations

Automation & Process Leadership

Drive improvements in:
Alert tuning
SOP maturity
Auto-resolution opportunities
Contribute ideas toward AI-driven and automation-led operations
Measure: automation ideas implemented, noise reduction metrics

What You Bring

Required

Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
Good understanding of ANSI X12 and EDIFACT standards.
Experience with XML, flat files and spreadsheets.
Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
Team player with good written and verbal communication skills.
Analytical and problem-solving skills.

Preferred

Experience in B2B/EDI Support role
Experience in Cleo Products

Behavior Competencies

Initiative & Innovation- Ability to be proactive and develop new ideas

Level 2: Initiative - Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions.

Leadership & Management - Ability to work within or lead a team

Level 1: Team Oriented - Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed.

Planning & Organization- Ability to manage tasks and activities

Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems.

Customer Focus- Ability to manage relationships with customers

Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions.

Interpersonal Communication- Ability to communicate effectively with people

Level 2: Active Listening & Empathy- Listens to others' points of view through verbal and non-verbal communication. Formulates own views while understanding others'.

Achievement Focus- Ability to achieve objectives

Level 2: Persistence- Meets targets and fulfills agreements even when adverse circumstances prevail. Stays focused and resourceful under pressure.

Solution Finding- Ability to analyze situations and find accurate solutions

Level 2: Information Acquisition- Identifies gaps in available information and provides solutions for fixing them. Takes new information into account and modifies understanding accordingly.

People Focus- Ability to account for the human factor

Level 2: Efficiency of Staff- Manages own stress and avoids impacting team members. Anticipates and manages potential conflicts. Champions diversity through a positive approach.

AI Fluency

Has repeatable prompts for core parts of their job. Feeds relevant context into AI before complex work rather than asking isolated questions. Uses AI to do things they wouldn't have had time to do before - more thorough prep, a second pass on quality.

Expected to leverage AI consistently for decision-making and efficiency, while driving adoption within the team. • Use AI for: • Backlog analysis and prioritization • Pattern detection across incidents • RCA structuring and knowledge retrieval • Guide team members on effective AI usage • Identify use cases for automation and AI-led resolution

Why Cleo

Join. Grow. Lead the Future of Supply Chain.

At Cleo we don't just manage supply chains - we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth.

WHY JOIN US

Strategic Influence

Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide.

Innovation-Driven Culture

Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges.

End-to-End Visibility

Lead across planning, sourcing, logistics, and fulfillment - connecting dots others can't see.

Sustainability at the Core

Help build ethical, transparent, and sustainable supply chains that make a difference.

WHY GROW WITH US

Leadership Development

Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career.

Internal Mobility

We prioritize internal talent - your next big opportunity could be just one conversation away.

Recognition & Impact

Your ideas matter.Your leadership is visible. Your success is celebrated.

Inclusive Community

Thrive in a diverse, collaborative environment where every voice is heard and respected.

We are a Talent Destination for supply chain leaders who want to make bold moves, solve real world problems, and grow without limits. Whether you're stepping into your first leadership role or scaling new heights - your journey starts here. Cleo Never Stops.

Total Rewards

Benefits

Group Medical Insurance & Group Personal Accident Insurance coverage
PF & Retiral benefits
Flexible PTO and company holidays
Wellness Benefit of 15000 per year
Cleo Cares - CSR initiatives

Equal Opportunity Statement

Cleo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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