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Added 2 mins ago
AWS Cloud and Virtualization Engineer
Cognizant
Medford, OR
Support integration of cloud and on premises systems by designing connectivity routing and load distribution patterns that enable reliable interaction between AI platforms and enterprise…
Added 2 mins ago
Senior Data Scientist Engineer - SFL Scientific
Deloitte
Portland, OR
…optimizing population health and clinical trials, autonomous systems and edge AI, agentic solutions, and consumer product innovation. Join us to expand your technical career through the…
Added 2 mins ago
Data Scientist Engineer - SFL Scientific
Deloitte
Portland, OR
…optimizing population health and clinical trials, autonomous systems and edge AI, agentic solutions and framework design, and consumer product innovation. Join us to expand your technical…
Added 2 mins ago
Google AI Architect
Deloitte
Portland, OR
LLM and AI Integration: Integrate and fine-tune Large Language Models (LLMs) and other AI/ML models into enterprise applications. Develop and implement strategies for model deployment,…
Added 2 mins ago
O
Lead Principal Software Development Engineer
Oracle
Salem, OR
- $135,200 to $306,400 USD / year
You will lead technical initiatives across all layers of the KMS stack, from cryptographic hardware integration to distributed systems architecture and operational excellence in large-scale…
Added 2 mins ago
Principal Software Engineer
Highmark Health
Salem, OR
Lead integration design against partner and vendor systems, including identity federation, file and API exchange patterns, webhook ingestion.
Added 2 mins ago
Senior Staff Full-stack Engineer - Global Payment Network (Remote - Eligible)
Capital One
Salem, OR
As an engineer in the Global Payment Network, you will apply your technical acumen to shape and deliver solutions to complex problems at massive scale. You will engineer solutions across…
Added 2 mins ago
AT
Principal Software Engineer - (Reston or Cambridge)
Akamai Technologies, Inc.
Salem, OR
- $169,300 to $304,700 USD / year
Are you passionate about architecting scalable systems and leading technical innovation?
Added 2 mins ago
EG
Knowledge Graph Architect
Eliassen Group
Salem, OR
- $100 to $120 USD / hour
Integrate enterprise data from multiple operational and project systems into the knowledge architecture.
Added 2 mins ago
EG
Dev Lead
Eliassen Group
Salem, OR
- $110 to $120 USD / hour
Systems integration, architecture standards and principles, and SaaS selection and integration.
Added 5 mins ago
Cybersecurity Engineer (Cloud Security)
City of New York
New York City, NY
The Cybersecurity Engineer (Cloud Security) will play a key supporting role in safeguarding the city's digital infrastructure by assisting in the integration, testing, operation, and…
Added 5 mins ago
Cybersecurity Engineer (Cloud Security)
City of New York
New York City, NY
The Cybersecurity Engineer (Cloud Security) will play a key supporting role in safeguarding the city's digital infrastructure by assisting in the integration, testing, operation, and…
Added 8 mins ago
Analog Design Engineer
Analog Devices Inc.
TX
Within the Automotive Electrification Business Unit, the Battery Management Systems group is advancing industry-leading battery monitoring technology for electric vehicles and in energy…
Added 13 mins ago
MT
Wet Mechanical Operations Engineer
Micron Technology, Inc.
Clay, NY
- $123,000 to $208,000 USD / year
As a Wet Mechanical Systems Operations Engineer, you will play a key role in the delivery and long-term success of wet mechanical systems supporting Micron’s New York expansion. You will…
Added 14 mins ago
Business Systems Security Engineer M/F
Safran
West Henrietta, NY
Safran is seeking a Business Systems Security Engineer to help protect and strengthen the security of our enterprise business applications, including Salesforce, SAP, and other critical…
Added 14 mins ago
BN
Senior Motion Controls Engineer
Brookhaven National Laboratory
UPTON, NY
- $109,150 to $182,033 USD / year
…by providing cutting-edge capabilities. The Data Science and Systems Integration Division of the National Synchrotron Light Source II (NSLS-II) works collaboratively with scientific,…
Added 14 mins ago
CC
Project Engineer, Defense
Curtiss-Wright Corporation
East Farmingdale, NY
- $87,000 to $110,000 USD / year
As our Defense Project Engineer you will be directing all engineering aspects of assigned projects related to design, development, and supply of valves and other equipment for Navy Nuclear…
Added 14 mins ago
Senior AI Software Engineer
Credence Management Solutions LLC
ROME, NY
…Summary Credence has an immediate need for a Senior AI Software Engineer to join our growing AI and Automation practice. In this role, you will serve as a senior technical contributor…
Added 15 mins ago
A
Thermal Systems Engineer (Innovation)
Actalent
Syracuse, NY
- $120,000 to $175,000 USD / year
Job Title: Thermal Systems EngineerJob Description
Added 15 mins ago
Desktop Applications Engineer, Duo Desktop
Cisco
Syracuse, NY
Experience with REST APIs and HTTP integration
Added 15 mins ago
O
Lead Principal Software Development Engineer
Oracle
Albany, NY
- $135,200 to $306,400 USD / year
You will lead technical initiatives across all layers of the KMS stack, from cryptographic hardware integration to distributed systems architecture and operational excellence in large-scale…
Added 15 mins ago
Principal Software Engineer
Highmark Health
Albany, NY
Lead integration design against partner and vendor systems, including identity federation, file and API exchange patterns, webhook ingestion.
Added 15 mins ago
Senior Staff Full-stack Engineer - Global Payment Network (Remote - Eligible)
Capital One
Albany, NY
As an engineer in the Global Payment Network, you will apply your technical acumen to shape and deliver solutions to complex problems at massive scale. You will engineer solutions across…
Added 16 mins ago
AT
Principal Software Engineer - (Reston or Cambridge)
Akamai Technologies, Inc.
Albany, NY
- $169,300 to $304,700 USD / year
Are you passionate about architecting scalable systems and leading technical innovation?
Added 16 mins ago
Site Reliability Engineer
Highmark Health
Albany, NY
This job is responsible for the reliability, availability, and performance of critical healthcare IT systems, principally in the Environment of Care (EOC), enabling seamless access to…

Closed listing

Cleo

Senior Support Engineer

Phoenix, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer

Remote

Senior Support Engineer

Department: Support

Level: IC – Mid-Level

Location: Bangalore

Type: Full Time

Reports To: Manager/ Senior Manager- Support

About Cleo

Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving - from order to cash, procure to pay, and everywhere in between.

Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.

Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.

The Opportunity

Own the technical leadership of the team and end-to-end reliability of complex transaction operations, ensuring faster resolution, reduced repeat failures, and consistent SLA performance across the shift/team.

What You'll Do

Incident Leadership & Command

Lead P1/P2 incidents as incident commander, driving structured and timely resolution
Make real-time decisions during escalations and guide the team clearly
Ensure strong communication cadence and stakeholder confidence
Measure: P1/P2 MTTR, escalation effectiveness, stakeholder feedback

Advanced Troubleshooting & Problem Solving

Handle highly complex issues across EDI/API/SFTP ecosystems
Perform deep RCA with clear root cause and preventive actions
Solve ambiguous problems by connecting patterns across systems
Measure: repeat issue reduction, RCA quality score, first-time resolution rate

Team Oversight & Delivery Assurance

Oversee queue health, workload distribution, and SLA adherence
Actively intervene where tickets stall or risk SLA breaches
Ensure no missed alerts or orphaned tickets
Measure: SLA adherence %, backlog aging, queue hygiene

Backlog Governance & Improvement

Lead backlog reviews and action plans
Identify systemic issues and ensure end-to-end closure of fixes
Improve team-wide ticket quality through continuous feedback
Measure: backlog reduction trends, ticket audit scores, issue recurrence rate

Coaching & Capability Building

Mentor engineers on troubleshooting, incident handling, and RCA quality
Act as the first point of escalation for technical guidance
Uplift overall team capability through structured feedback
Measure: team skill progression, reduction in dependency/escalations

Automation & Process Leadership

Drive improvements in:
Alert tuning
SOP maturity
Auto-resolution opportunities
Contribute ideas toward AI-driven and automation-led operations
Measure: automation ideas implemented, noise reduction metrics

What You Bring

Required

Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
Good understanding of ANSI X12 and EDIFACT standards.
Experience with XML, flat files and spreadsheets.
Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
Team player with good written and verbal communication skills.
Analytical and problem-solving skills.

Preferred

Experience in B2B/EDI Support role
Experience in Cleo Products

Behavior Competencies

Initiative & Innovation- Ability to be proactive and develop new ideas

Level 2: Initiative - Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions.

Leadership & Management - Ability to work within or lead a team

Level 1: Team Oriented - Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed.

Planning & Organization- Ability to manage tasks and activities

Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems.

Customer Focus- Ability to manage relationships with customers

Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions.

Interpersonal Communication- Ability to communicate effectively with people

Level 2: Active Listening & Empathy- Listens to others' points of view through verbal and non-verbal communication. Formulates own views while understanding others'.

Achievement Focus- Ability to achieve objectives

Level 2: Persistence- Meets targets and fulfills agreements even when adverse circumstances prevail. Stays focused and resourceful under pressure.

Solution Finding- Ability to analyze situations and find accurate solutions

Level 2: Information Acquisition- Identifies gaps in available information and provides solutions for fixing them. Takes new information into account and modifies understanding accordingly.

People Focus- Ability to account for the human factor

Level 2: Efficiency of Staff- Manages own stress and avoids impacting team members. Anticipates and manages potential conflicts. Champions diversity through a positive approach.

AI Fluency

Has repeatable prompts for core parts of their job. Feeds relevant context into AI before complex work rather than asking isolated questions. Uses AI to do things they wouldn't have had time to do before - more thorough prep, a second pass on quality.

Expected to leverage AI consistently for decision-making and efficiency, while driving adoption within the team. • Use AI for: • Backlog analysis and prioritization • Pattern detection across incidents • RCA structuring and knowledge retrieval • Guide team members on effective AI usage • Identify use cases for automation and AI-led resolution

Why Cleo

Join. Grow. Lead the Future of Supply Chain.

At Cleo we don't just manage supply chains - we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth.

WHY JOIN US

Strategic Influence

Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide.

Innovation-Driven Culture

Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges.

End-to-End Visibility

Lead across planning, sourcing, logistics, and fulfillment - connecting dots others can't see.

Sustainability at the Core

Help build ethical, transparent, and sustainable supply chains that make a difference.

WHY GROW WITH US

Leadership Development

Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career.

Internal Mobility

We prioritize internal talent - your next big opportunity could be just one conversation away.

Recognition & Impact

Your ideas matter.Your leadership is visible. Your success is celebrated.

Inclusive Community

Thrive in a diverse, collaborative environment where every voice is heard and respected.

We are a Talent Destination for supply chain leaders who want to make bold moves, solve real world problems, and grow without limits. Whether you're stepping into your first leadership role or scaling new heights - your journey starts here. Cleo Never Stops.

Total Rewards

Benefits

Group Medical Insurance & Group Personal Accident Insurance coverage
PF & Retiral benefits
Flexible PTO and company holidays
Wellness Benefit of 15000 per year
Cleo Cares - CSR initiatives

Equal Opportunity Statement

Cleo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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