Jobs in the United States

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Auto Care Center Service Manager
Walmart
FAYETTEVILLE, WV
- $19 to $32 USD / hour
…with opportunities for advanced associate training, business development, and application of…
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Customer Experience Team Lead, Money
Robinhood
Westlake, TX
…subject matter expertise. You’ll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In…
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Product Manager
Meta
Charleston, WV
Drive product development with teams of world-class engineers and designers, while maintaining team health
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Senior Data Scientist (Remote)
GovCIO
Charleston, WV
Learning & Development platform, to include certification preparation content
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Senior Manager, Sales Operations
Parexel
Charleston, WV
We are seeking a Senior Manager, Global Commercial Operations and Enablement, to join our team in a remote capacity. As a Senior Manager, Global Commercial Operations and Enablement, you…
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Lead Insurance Product Manager - Part D/PDP
Humana
Charleston, WV
Humana is seeking a Medicare Part D expert to join the team as a Lead Insurance Product Manager who is ready to shape PDP strategy, guide complex decisions and turn regulatory requirements…
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SYSTEMS CLINICAL NUTRITION MANAGER II
Compass Group, North America
Charleston, WV
Education Reimbursement – Financial support for advanced learning
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Consulting Senior Practice Manager
Oracle
Charleston, WV
- $120,200 to $264,100 USD / year
The Senior Practice Manager is responsible for leading a consulting team that helps customers turn their investment in NetSuite into measurable, lasting business value. The role combines…
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Privacy Data Analyst, Evidencing and Monitoring
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Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
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Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
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Charleston, WV
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain Responsibilities:
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Analytics Program Manager
Meta
Charleston, WV
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
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Special Education Team Lead - Manager
Deloitte US
Rosslyn, VA
…the military family space, with a focus on supporting policy development for military-connected…
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Bakery Clerk
Albertsons Companies
SEWELL, NJ · Sewell, NJ
…tasks from start to finish. Working alongside the Bakery Sales Manager, the Bakery Clerk helps plan the day’s production, gathers ingredients, and follows recipes with accuracy and…
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People Operations Manager (Bilingual)
Cirkul
Tampa, FL
Work with Talent Development to build scalable learning and organizational development programs that aid in growing our company's capabilities and drive employee retention.
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Registered Dietitian
Fresenius Medical Care
Salina, KS
Assesses patient’s knowledge of diet and kidney disease and provides education appropriate to patient’s learning needs regarding the relationship of diet and kidney disease and the impact…
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District Manager - New Mexico / Arizona
BP Products N.A. Inc.
Remote, United States
The District Manager will oversee the operational and commercial performance of multiple retail locations within a defined district, ensuring exceptional customer experiences and driving…
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Nurse Manager, Medical Unit
SMD HSHS St. Mary's Hospital, Decatur
Decatur, IL
The Manager-Nursing is responsible for overseeing the daily operations and outcomes of the assigned nursing unit to ensure the delivery of high-quality patient care. This role involves…
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Events Coordinator, Student Union Programming
SJSU Student Union
San Jose, CA
The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services,…
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Emerging Store Manager
Walgreens
WHEELING, WV
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
AUSTIN, TX
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HIGHLAND VILLAGE, TX
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 3 mins ago
Emerging Store Manager
Walgreens
LEVITTOWN, PA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 3 mins ago
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Retail Deposit Operations Manager
Maine Savings Federal Credit Union
Hampden, ME
- $56,716.12 to $85,074.19 USD / year
Must have excellent oral and written communication skills
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Manager, Shift
Clayton
Must be able to be on your feet for up to a 12-hour shift
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CICERO, NY
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…

ClearStar

Client Service Advocate

Remote, United States

$18 to $21.5 USD / hour

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: $18 to $21.5 USD / hour
Experience: 1–2 years of client service, support, or helpdesk experience in a technology-driven environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

ClearStar, Inc. is a 30-year leader in background and medical screening technology and a seven-time Inc. 5000 honoree. The Client Service Advocate serves as a primary point of contact for ClearStar’s retail clients, providing real-time support, training, and problem resolution across phone, email, and live chat.

This role combines technical platform knowledge, client service expertise, and cross-functional collaboration to resolve cases efficiently and maintain a consistently positive client experience. The Client Service Advocate documents all activity in Zendesk, supports system testing and quality assurance, and contributes to internal process and knowledge-sharing initiatives.

The ideal candidate is a self-starter with strong communication skills, excellent attention to detail, and a real commitment to delivering outstanding service in a fast-paced, remote-first environment.

This is a six-month contract-to-hire opportunity. Contractors who consistently meet ClearStar’s standards for attendance, reliability, performance, quality of work, and professional conduct during the contract period will be offered conversion to a full-time ClearStar employee, with eligibility for ClearStar’s employee benefits package.

ClearStar Background Screening
Our culture and values

Key Responsibilities

Client Support and Case Management

Provide front-line support to clients via phone, email, and live chat, delivering timely and accurate guidance on ClearStar’s platforms including Aurora, ScreenMeNow, MIS Admin, and Gateway Tools.
Troubleshoot client issues, analyze service configurations, and deliver clear, actionable solutions.
Document all case activity from intake through resolution using Zendesk CRM with accuracy and consistency.
Manage multiple active priorities and cases independently while maintaining quality and follow-through.

Client Training and Technical Guidance

Support client training needs through virtual demos and screen-sharing sessions via MS Teams.
Explain technical concepts and platform functionality clearly and accessibly to clients with varying levels of technical fluency.
Provide input on platform features, documentation, and support resources to improve the overall client experience.

Cross-Functional Collaboration and Process Improvement

Collaborate with internal teams, including Technical Services, Records & Verification, Sales, Implementation, and Account Management, to resolve cases and ensure accurate client configurations.
Assist with order management tasks and supplier configuration updates as needed.
Participate in system testing and quality assurance activities for new features, platform updates, and configuration changes.
Contribute to internal process improvements and knowledge base development.

Required Qualifications

Associate’s degree or higher preferred; equivalent combination of education and experience considered.
1–2 years of client service, support, or helpdesk experience in a technology-driven environment.
Familiarity with CRM and ticketing systems; Zendesk experience preferred.
Proficiency with Microsoft Office Suite and web-based collaboration tools.
Strong written and verbal communication skills, including professional phone and virtual platform etiquette.
Demonstrated ability to manage multiple priorities and work independently with minimal direction.
High attention to detail and accuracy in documentation, case handling, and data entry.
Ability to explain technical concepts in a clear, user-friendly manner to non-technical audiences.
Reliable high-speed internet connection; cable or fiber preferred with a minimum of 75 Mbps download and 10 Mbps upload.
Dedicated home office space that is quiet, secure, and free of distractions during working hours.
Physical U.S. address required for equipment delivery (no PO boxes).

Preferred Qualifications

Knowledge of the background screening industry, FCRA, and applicable compliance regulations.
Experience conducting virtual training sessions or product demonstrations.
Familiarity with ClearStar’s platform ecosystem including Aurora, ScreenMeNow, MIS Admin, and Gateway Tools.

About the Contract-to-Hire Path

Contract period: The role begins as a six-month, full-time contract engagement.
Conversion to employment: At the end of the contract, contractors who meet ClearStar’s standards will be offered a full-time employee position. Those standards include:

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Consistent attendance and punctuality, including reliable availability during scheduled hours.
Performance that meets expectations for case quality, accuracy, responsiveness, and documentation.
Professional conduct and alignment with ClearStar’s values.
Steady progress toward the outcomes in What Success Looks Like in 6 Months below.
Ongoing feedback: You’ll get regular check-ins with your manager during the contract period, so you always know where you stand.

What Success Looks Like in 6 Months (Conversion Expectations)

Client cases are being resolved accurately and promptly across all support channels, with high-quality Zendesk documentation on every case.
Platform knowledge is strong and growing, with clients receiving confident, clear guidance on Aurora, ScreenMeNow, and related tools.
Cross-functional relationships with Technical Services, Records & Verification, and Account Management are productive and collaborative.
Virtual training sessions and demos are delivered professionally and effectively.
Process improvement contributions are visible, with at least one knowledge base or workflow enhancement underway.

Compensation & Benefits

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low-cost dental and vision insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities.

The position is eligible for the Searching for Stars Employee Referral Program.

ClearStar, Inc. welcomes applications from candidates located in the following states: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

Compensation

During the six-month contract period, the pay rate for this position is $18-21.50 per hour, depending on experience, skills, and qualifications. When the contractor converts to employment, the base salary range is $37,440–$45,000 annually, and the employee becomes eligible for ClearStar’s benefits and may also be eligible for performance-based incentive compensation. ClearStar is committed to pay equity and transparency. Actual compensation will be determined based on the candidate’s experience, skills, and qualifications in relation to the requirements of the role. ClearStar is an equal opportunity employer. This description reflects the general nature and level of work assigned to this role and is not a comprehensive inventory of all duties or qualifications.

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Jobs in the United States