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Child Development Instructor
ACCS
Evergreen, AL
- $4,037.83 to $6,301.42 USD / month
…additional duties associated with program operation and student…
Added 5 mins ago
ICAM Project Lead
Deloitte US
Rosslyn, VA
Support secure federal ICAM services across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) environments, including workloads subject to FedRAMP High…
Added 5 mins ago
ICAM Senior Consultant
Deloitte US
Rosslyn, VA
Support secure federal ICAM services across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) environments, including workloads subject to FedRAMP High…
Added 5 mins ago
ICAM Consultant
Deloitte US
Rosslyn, VA
Support secure federal ICAM services across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) environments, including workloads subject to FedRAMP High…
Added 5 mins ago
Lead Software Engineer - Hybrid
Worker's Compensation Insurance Rating Bureau
San Francisco, CA
…high-quality, value-driven, operationally efficient features that support technology platforms and business…
Added 10 mins ago
Pediatric Home Health Nurse
Amazing Care Home Health Services
San Antonio, TX
…operational teams to ensure patients receive timely, personalized support. At Amazing Care, we lead with integrity, collaboration, and a strong sense of ownership in everything we…
Added 11 mins ago
Director of Digital Marketing Services
Audigy Group, LLC
WA
We’re proud to offer a comprehensive package designed to support your personal, professional, and financial goals:
Added 13 mins ago
Director of Digital Marketing Services
Audigy Group, LLC
WA
We’re proud to offer a comprehensive package designed to support your personal, professional, and financial goals:
Added 13 mins ago
Frontend Engineer
GN Consumer Hearing Corporation
United States
Help create seamless digital experiences that support people on their hearing journey. As a Frontend Engineer, you will build and evolve customer-facing web experiences for Jabra Enhance,…
Added 20 mins ago
Product Architect
Jobgether
Remote, United States
…architectures and high-level technical designs for advanced web security solutions, particularly within bot and agent control technologies. You will translate complex customer and business…
Added 20 mins ago
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Sr. Tech Lead - Meeting Efficiency and Quality Platform
TIAA
Dallas, TX · Iselin, NJ · NY
- $139,000 to $205,000 USD / year
Support the delivery of business intelligence that helps leaders monitor consultant capacity and meeting-demand trends.
Added 25 mins ago
Senior Director, Product Marketing
Jasper
Remote, United States
- Guide product messaging across the website and key customer touchpoints, partnering with Brand, Creative, and web teams to bring it to life.
Added 27 mins ago
DIRECTOR OF EXTERNAL AFFAIRS - County Administrator
Tarrant County
Fort Worth, TX
…and advises the County’s executive team on media campaigns in support of the County’s strategic plan. The director may also support County departments led by elected officials. The…
Added 29 mins ago
Connected Care Support Specialist
C20 Cochlear Americas (USA)
Lone Tree, CO
Preferred: 3–5 years of help desk, software support, or technical customer service experience; experience creating SOPs and managing knowledge bases; and familiarity with Microsoft Azure,…
Added 32 mins ago
Behavioral Health Therapist - Addiction Recovery Center
Carle Health
Peoria, IL
Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
Added 35 mins ago
HN
Construction Loan Administrator Sr
Huntington National Bank
Tupelo, MS
- $21 to $37.5 USD / hour
Provides support and coverage when other team members are out of the office.
Added 36 mins ago
Telecommunications Engineer - Hybrid
MSys Inc.
Jackson, MS
Web Cam Interview* Very long term project; initial PO for 1 year but expected to go for multiple years *** Hybrid***Need 3 verifiable references;
Added 40 mins ago
Technical Support
RFgen Software
El Dorado Hills, CA
Provide telephone, email, and web-based support for existing RFgen customers.
Added 42 mins ago
PC
Legal Assistant 1
Pierce County
Tacoma, WA
- $26.61 to $33.23 USD / hour
…Civil Division. Your primary focus will be general clerical support in the field of legal services, assisting the team with discovery management and document…
Added 42 mins ago
PC
Legal Assistant 2 - Civil Division (PT - 20 hours a week)
Pierce County
Tacoma, WA
- $28.73 to $35.78 USD / hour
…Division. Your primary focus will be to provide legal assistant support to the Deputy Prosecuting Attorneys responsible for the Property Litigation process. As a Prosecuting Attorney’s…
Added 44 mins ago
Senior Software Engineer
Dental Imaging Technologies Corporation
United States of America, PA
We are seeking a Senior Software Engineer to help build and enhance cloud-connected software and web experiences that extend our imaging solutions with AI-driven capabilities.
Added 46 mins ago
Manager, Application Software Engineering
Oracle
United States
…to provide technical guidance and appropriately prioritize support to customers regarding application-related issues. Collaborates with the team and other stakeholders to establish, follow,…
Added 53 mins ago
College Recruiter, 0097028T
University of Hawaii
Pearl City, HI
…Collaborates with appropriate college staff to promote and support College recruitment…
Added 57 mins ago
KS
Logistics Customer Service Representative
Kelly Services
Medina, OH
- $18.5 to $20 USD / hour
Updating customers regarding shipments via phone, email, and web-based channels
Added 57 mins ago
Detection & Investigation Associate: Outbound Zelle Fraud
PNC
Strongsville, OH
Attend & present for meetings, support ideas & changes

Clearspan LLC

Technical Support Technician

Plano, TX, United States

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Job details

Experience: Associates Degree in Information Systems or related field OR 3 years related experience supporting UCaaS, VoIP services, and/or Video Conferencing platforms
Posting language: English
Posted: Nov 2, 2026

Original job description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources

Purpose

The purpose of the position is to provide front line technical and systems administrative technical support to customers of Clearspan’s Unified Communications Platform and ancillary services.

Overview:

Responsible for providing technical support for the installation, maintenance and support of managed Unified Communications services including the related systems and applications
Promptly and professionally responds to customer service inquiries via web portal, telephone, email or chat sessions
Resolves technical issues through troubleshooting, parameter changes, and customer education concerning installation, operation, maintenance, product application, or compatibility matters
Accurately documents customer issues, steps necessary to troubleshoot, isolate, resolve, recover, and customer communications within Clearspan systems.
Exercises judgement within defined procedures and practices to determine appropriate action to provide the best possible customer experience.
Maintains a strong team first approach to aids other technicians and customers with support for system operations, maintenance, database changes, troubleshooting, remote installations and minor upgrades
When appropriate, escalates technical issues to Tier III Engineering or to the appropriate department to resolve the customer concern in a timely manner.
Obtains and maintains thorough knowledge of systems technologies and troubleshooting steps for Clearspan products and services.

Preferred Experience/Qualifications Required: Positive attitude and desire to learn

Preferred:

Associates Degree in Information Systems or related field OR 3 years related experience supporting UCaaS, VoIP services, and/or Video Conferencing platforms
Unified Communications, Voice over IP, and IP networking background preferably in a technical support environment
Working knowledge and experience with Linux operating systems is a plus but not required

Responsibilities

Arrive at *work promptly at assigned start times to maintain a healthy team experience that minimizes extra burden on teammates and prevents unnecessary expense.
Dress professionally for work in business casual attire (no shorts, T-shirts, or sandals) -
Provides front line technical support to managed Unified Communications Services customers and partners by providing clear communications to customers and teammates
Assist with the support, provisioning, and maintenance of our Cloud Communications service provider platform
Provides installation, maintenance, Move/Add/Change/Disconnect, troubleshooting and remote support services to managed service customers and partners
Receive, document, troubleshoot and process service request calls from customers and field technicians
Assist technicians and customers with support for system operations, maintenance, database changes, troubleshooting, remote installations and upgrades
Use various CRM, Database, and network monitoring tools to perform regular tasks
Work with customers via email, web portal and phone to resolve network issues
Determine the appropriate priority actions to take and have the self-motivation to deal with the service issue
Work with other team members to help in resolving complex service issues
Simulate or re-create user problems to resolve operating difficulties and recommend system modifications to reduce user problems
Monitor network performance to identify potential degradation of services.
Take corrective action as required or contact the appropriate parties to resolve issues
Perform system updates and provisioning for customers
When assigned, work various shifts in our 24 x 7 service center either on a scheduled or ad hoc basis
Attend and actively participate in internal and customer meetings
Perform other duties as assigned by management

Skills & Abilities

Excellent Customer Service skills, even under pressure, with focus on customer satisfaction and quality of service
Excellent written and verbal communication skills
Ability to facilitate and coordinate productive meetings between customers and internal team members to advance the resolution of customer issues.
Analytical skills to support installation, maintenance, troubleshooting and remote support services
Ability to work and excel in a team environment

*Work or work location is at the company office in Plano, TX. When a technician has extenuating circumstances, their supervisor can approve working remotely provided that such work is not detrimental to the overall performance of the person or support team as a whole. Note that being on site and working in a team environment is considered the most effective way to learn and maintain the necessary skills to be effective in this position. When given permission to work remotely, it is incumbent upon the remote employee to demonstrate effectiveness, availability, and teamwork. When these attributes are not maintained, the luxury of working remotely will be permanently revoked.

Clearspan is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Clearspan not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

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