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Product Manager - Conversational AI &Performance Support
Apple
Cupertino, CA
Added 3 mins ago
Mechanical Engineer
Applied Materials, Inc
Santa Clara, CA
Added 4 mins ago
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Vice President, Cost Management – Affordability
Jobgether
Remote, United States
- $144,763 to $180,479 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vice President, Cost Management – Affordability based in…
Added 4 mins ago
Technical Project Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Project Manager based in the United States.
Added 4 mins ago
Support Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.
Added 4 mins ago
J
Social Media Intelligence Analyst
Jobgether
Remote, United States
- $22 to $27 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Social Media Intelligence Analyst based in the United…
Added 4 mins ago
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Senior Product Manager - Billing Core
Jobgether
Remote, United States
- $140,000 to $220,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Product Manager – Billing Core based in the United…
Added 4 mins ago
Senior Manager, Industrials & Manufacturing
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Manager, Industrials & Manufacturing based in the…
Added 4 mins ago
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Senior GTM Compensation Manager
Jobgether
Remote, United States
- $100,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior GTM Compensation Manager based in the United States.
Added 4 mins ago
Senior Engineering Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineering Manager based in United States.
Added 4 mins ago
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Sales Development Representative, NimbleRx
Jobgether
Remote, United States
- $42,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sales Development Representative, NimbleRx based in the…
Added 4 mins ago
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Pricing & Margin Management Analyst
Jobgether
Remote, United States
- $97,000 to $125,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pricing & Margin Management Analyst based in the United…
Added 4 mins ago
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Platform Experience Product Manager
Jobgether
Remote, United States
- $114,500 to $148,800 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Platform Experience Product Manager based in the United…
Added 4 mins ago
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New Media Manager
Jobgether
Remote, United States
- $91,150 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a New Media Manager based in the United States (Remote).
Added 4 mins ago
Monteur Vidéo Freelance - Business, Fitgame et Spiritualité
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Freelance Video Editor – Business, Fitness & Spirituality…
Added 4 mins ago
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Head of marketing
Jobgether
Remote, United States
- $180,000 to $210,000 USD / year
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Added 4 mins ago
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Group Product Manager
Jobgether
Remote, United States
- $106,400 to $161,400 USD / year
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GIS Application Developer
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Remote, United States
- $45 to $60 USD / hour
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Added 4 mins ago
Fullstack Software Engineer (Frontend Focused)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Fullstack Software Engineer (Frontend Focused) based in the…
Added 4 mins ago
Finance Consultant, Deltek Vision/Vantagepoint
Jobgether
Remote, United States
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Field Operations Director - Central Region (Undergraduate Ministries)
Jobgether
Remote, United States
- $19.46 to $25.94 USD / hour
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Added 4 mins ago
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Director, Call Center Operations
Jobgether
Remote, United States
- $111,600 to $199,300 USD / year
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Director of Assessment Operations
Jobgether
Remote, United States
- $145,000 to $182,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director of Assessment Operations based in the United…
Added 4 mins ago
Deployment Strategist
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Deployment Strategist based in the United States…
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Data & Systems Specialist
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Data & Systems Specialist based in United States.

Clearspan LLC

Technical Support Technician

Plano, TX, United States

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Job details

Experience: Associates Degree in Information Systems or related field OR 3 years related experience supporting UCaaS, VoIP services, and/or Video Conferencing platforms
Posting language: English
Posted: Nov 2, 2026

Original job description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources

Purpose

The purpose of the position is to provide front line technical and systems administrative technical support to customers of Clearspan’s Unified Communications Platform and ancillary services.

Overview:

Responsible for providing technical support for the installation, maintenance and support of managed Unified Communications services including the related systems and applications
Promptly and professionally responds to customer service inquiries via web portal, telephone, email or chat sessions
Resolves technical issues through troubleshooting, parameter changes, and customer education concerning installation, operation, maintenance, product application, or compatibility matters
Accurately documents customer issues, steps necessary to troubleshoot, isolate, resolve, recover, and customer communications within Clearspan systems.
Exercises judgement within defined procedures and practices to determine appropriate action to provide the best possible customer experience.
Maintains a strong team first approach to aids other technicians and customers with support for system operations, maintenance, database changes, troubleshooting, remote installations and minor upgrades
When appropriate, escalates technical issues to Tier III Engineering or to the appropriate department to resolve the customer concern in a timely manner.
Obtains and maintains thorough knowledge of systems technologies and troubleshooting steps for Clearspan products and services.

Preferred Experience/Qualifications Required: Positive attitude and desire to learn

Preferred:

Associates Degree in Information Systems or related field OR 3 years related experience supporting UCaaS, VoIP services, and/or Video Conferencing platforms
Unified Communications, Voice over IP, and IP networking background preferably in a technical support environment
Working knowledge and experience with Linux operating systems is a plus but not required

Responsibilities

Arrive at *work promptly at assigned start times to maintain a healthy team experience that minimizes extra burden on teammates and prevents unnecessary expense.
Dress professionally for work in business casual attire (no shorts, T-shirts, or sandals) -
Provides front line technical support to managed Unified Communications Services customers and partners by providing clear communications to customers and teammates
Assist with the support, provisioning, and maintenance of our Cloud Communications service provider platform
Provides installation, maintenance, Move/Add/Change/Disconnect, troubleshooting and remote support services to managed service customers and partners
Receive, document, troubleshoot and process service request calls from customers and field technicians
Assist technicians and customers with support for system operations, maintenance, database changes, troubleshooting, remote installations and upgrades
Use various CRM, Database, and network monitoring tools to perform regular tasks
Work with customers via email, web portal and phone to resolve network issues
Determine the appropriate priority actions to take and have the self-motivation to deal with the service issue
Work with other team members to help in resolving complex service issues
Simulate or re-create user problems to resolve operating difficulties and recommend system modifications to reduce user problems
Monitor network performance to identify potential degradation of services.
Take corrective action as required or contact the appropriate parties to resolve issues
Perform system updates and provisioning for customers
When assigned, work various shifts in our 24 x 7 service center either on a scheduled or ad hoc basis
Attend and actively participate in internal and customer meetings
Perform other duties as assigned by management

Skills & Abilities

Excellent Customer Service skills, even under pressure, with focus on customer satisfaction and quality of service
Excellent written and verbal communication skills
Ability to facilitate and coordinate productive meetings between customers and internal team members to advance the resolution of customer issues.
Analytical skills to support installation, maintenance, troubleshooting and remote support services
Ability to work and excel in a team environment

*Work or work location is at the company office in Plano, TX. When a technician has extenuating circumstances, their supervisor can approve working remotely provided that such work is not detrimental to the overall performance of the person or support team as a whole. Note that being on site and working in a team environment is considered the most effective way to learn and maintain the necessary skills to be effective in this position. When given permission to work remotely, it is incumbent upon the remote employee to demonstrate effectiveness, availability, and teamwork. When these attributes are not maintained, the luxury of working remotely will be permanently revoked.

Clearspan is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Clearspan not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

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