Associate Analyst / Field Engineer

About Us:

• We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Project Engineer.

Title:

• Associate Analyst / Field Engineer

Department:

• Engineering

Reports to:

• Service Desk Manager

Description:

• Looking for energetic, self-motivated individuals interested in being consistently challenged. This position is perfect for engineers seeking exposure to new and exciting technologies. 60% of travel is required to visit client sites in Los Angeles and the surrounding areas.

Overall responsibilities:

• On-site engineering support for client and internal projects
• Desktop support and deployment -- Windows 11, Apple
• Windows Server maintenance and build -- Windows 2022, Active Directory
• Wireless network support and deployment -- Meraki, Cisco, Aruba
• Email account maintenance -- Microsoft Online Services, Google Workspace
• Endpoint Detection and Response -- SentinelOne
• Backup -- Solarwinds MSP Backup, Veeam
• Mobile device support -- Apple, Android
• Documenting SOPs

Key areas of responsibility:

• Coordinating vendors for support, onsite maintenance, and installations.
• Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks.
• Project engineering, including server build, network configuration, and network documentation
• Remote and onsite support of desktop, project, and application-related issues.
• Manage vendor accounts, e.g. Verizon, AT&T, and Hardware vendors.
• Assist the team in projects that include network installs, wireless implementations, and new builds.

Qualifications:

• EXCELLENT communication and follow-up skills
• BRILLIANT troubleshooting skills
• 4+ years in the Information Technology field.
• Preferably, experience in the hospitality industry.
• Field support and remote support experience required.
• Handles themselves professionally, as this will be a customer-facing role.

Terms of employment:

• Full and part-time positions available
• **Looking to start ASAP**