Jobs in the United States

25+ jobs

Save this search

Added just now
CO
Technical Support Specialist
City of Philadelphia
Philadelphia, PA
- Up to $59,000 USD / year
NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above…
Added just now
Amazon Connect Developer
LEIDOS, INC.
Remote, United States
The Amazon Connect environment will integrate with Salesforce Health Cloud to support healthcare contact center operations, including patient engagement, nurse advice services, care…
Added just now
Amazon Connect Developer Jr
LEIDOS, INC.
Remote, United States
The Amazon Connect environment will integrate with Salesforce Health Cloud to support healthcare contact center operations, including patient engagement, nurse advice services, care…
Added 1 min ago
Loss Mitigation Support Coordinator
Rhode Island Housing
Providence, RI
RIHousing – Loss Mitigation Support Coordinator
Added 1 min ago
TS
Equipment Servicing Technician
The Supply Room
Ashland, VA
- $20 to $25 USD / hour
Coordinates with Operations Support Specialist and internal team to:
Added 1 min ago
Station Electrician
American Electric Power
McAlester, OK
Education requirements are listed below: Associate degree in electrical/mechanical/industrial maintenance technology or equivalent education and/or experience Equivalent education and…
Added 1 min ago
W
(USA) Senior Meat Cutter
Walmart
Norman, OK
- $19 to $27 USD / hour
…to drive sales improve the shopping experience and elevate associate engagement utilizing hand held technology to make immediate business decisions related to production training and…
Added 1 min ago
P&C Electrician
American Electric Power
Tulsa, OK
Education: Associate’s degree in electrical engineering technology, electronic technology, or related technology field; or equivalent education and/or experience.*
Added 1 min ago
Code Edit Disputes Medical Coder
Humana
Oklahoma City, OK
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
Added 1 min ago
Software Engineer 2
Humana
Oklahoma City, OK
The Software Engineer 2 develops, tests, and maintains software applications that support business and technology objectives. The associate works on moderately complex assignments,…
Added 1 min ago
Senior Workday Configurator, Talent
Humana
Oklahoma City, OK
…functional expert who partners with HR, Talent, Performance, Technology, and other business stakeholders to design, configure, test, implement, and support scalable solutions that align…
Added 1 min ago
C
BIM Modeler
CBRE
Oklahoma City, OK
- $90,000 to $120,000 USD / year
CBRE DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world’s…
Added 1 min ago
Sr Technology Project Manager- Vulnerability and Product Support Team - Remote
SitusAMC
Oklahoma City, OK
Project management qualification (PMP), Certified Associate in Project Management (CAPM) preferred
Added 1 min ago
G
Accounts Receivable / Credit Specialist - GCG Connectivity & Power Solutions - Collegeville, PA - Hybrid
GCG
Oklahoma City, OK
- $30 to $35 USD / hour
Document account activity clearly and consistently to support internal reporting and collaboration
Added 1 min ago
AWS DevOps Engineer
Stefanini Group
San Francisco, CA
Deploy, configure, and support scalable environments across development, testing, staging, and production
Added 1 min ago
W
(USA) Optical Associate, Non-Certified – Sam’s Club
Walmart
OKLAHOMA CITY, OK
- $20 to $28 USD / hour
…repairs. As needed and under guidance of the contracted or associate optometrist, completes patient appointments performs pre-testing, and records results. Embraces the utilization of new…
Added 1 min ago
Systems Administrator – Kiteworks
SitusAMC
Oklahoma City, OK
The Associate, Systems Administrator is an individual contributor in the Systems Administration job family, responsible for the implementation, administration, and ongoing support of the…
Added 1 min ago
F
Store Leader - Textbooks - Central Campus Bkst - CPCC
Follett
Charlotte, NC
- $19.25 to $22.58 USD / hour
…works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school…
Added 2 mins ago
Web Developer
CACI
Chantilly, VA · Chantilly
CACI is seeking a Web Developer to support and modernize a portfolio of 100+ web applications for a government customer. The ideal candidate takes ownership of complex development efforts,…
Added 2 mins ago
SQL Database Administrator (GIS)
CACI
Fort Bragg, NC · Fayetteville, NC · NC · Fort Liberty · Fayetteville
…team that directly supports the operational planning cycle to support mission…
Added 2 mins ago
Associate Director, DT P2S S/4Hana Workstream Lead (Remote)
RTX
Remote, United States
Our Pratt & Whitney Digital Process & Systems Transformation (PST) team has a new remote opportunity for an Associate Director, DT Plan to Sustain Transformation Workstream Lead.
Added 2 mins ago
FC
Senior Center Supervisor (Maryland Deaf Community Center)
Frederick County Government
Frederick, MD
- $60,846.59 to $103,439.21 USD / year
…at other senior center locations when staffing needs require support. The position assesses the needs of older adults, including center participants and homebound individuals, and connects…
Added 3 mins ago
Associate IT Service Desk Technician
ChenMed
Miami, FL
The Associate IT Service Desk Technician is responsible for providing support for a wide range of technical issues to enterprise end-users both remotely and face-to-face. The incumbent in…
Added 4 mins ago
TF
Part-Time Job Coach(Union County)
THE FAMILY RESOURCE NETWORK
NJ
- $23 USD / hour
- Part-time
…and the Autism Beach Bash, bring even more people together in support of our…
Added 4 mins ago
TF
Part-Time Job Coach(Essex County)
THE FAMILY RESOURCE NETWORK
Newark, NJ
- $20 to $23 USD / hour
- Part-time
…and the Autism Beach Bash, bring even more people together in support of our…

ClearFocus Technologies

IT Support Technician - 3

Washington, DC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

ClearFocus Technologies, a HUBZone certified company, is located in Leesburg, VA. We specialize in cybersecurity and support multiple government and commercial clients for a variety of missions. We value our clients, integrity and employees and believe a single person can make a difference!

We are committed to attracting and retaining the best and brightest talent who desire to work with industry leading technology to stay on top of their profession. We provide an excellent benefit package which includes medical, dental, vision, paid time off, 401(k), paid professional development reimbursement and more!

We are seeking an IT Support Technician 3 for an opportunity that is 100% onsite in Washington, DC. An active Public Trust clearance is highly preferred. All applicants must be USC and with the ability to pass a background check.

LCAT Description:

Experience: Minimum 5–7 years of IT support experience in enterprise environments. Advanced knowledge of Windows and macOS operating systems, hardware diagnostics, and enterprise applications. Familiarity with ITIL processes, ticketing systems (e.g., ServiceNow), and remote support tools.

Duties: Provide expert-level technical support for end users, resolving complex hardware, software, and network issues. Serve as an escalation point for junior and mid-level technicians, offering guidance and mentoring. Perform advanced workstation imaging, deployment, and configuration of enterprise software and security tools. Analyze recurring issues, recommend process improvements, and assist in developing technical documentation. Ensure SLA compliance by monitoring ticket queues, updating records, and reporting performance metrics to management.

Job Description

IT Support Technician - 3

POSITION SUMMARY

The IT Support Technician-_3 provides advanced end-user support for the SEC ISS contract, delivering Tier 2/3 resolution for complex desktop, software, and connectivity issues in an enterprise environment. This role supports the Customer Service Desk operating model by ensuring incidents and requests are fully documented, prioritized, and resolved in ServiceNow in alignment with SEC support processes. The technician performs advanced endpoint imaging, provisioning, deployment, and secure configuration across Windows and macOS platforms. The position also improves service performance by mentoring junior technicians, identifying recurring issues, and supporting SLA-based reporting and continuous improvement actions.

PRIMARY RESPONSIBILITIES

Advanced End-User Technical Support

Provide expert-level troubleshooting and resolution for complex hardware, software, network, and peripheral issues affecting SEC end users.
Deliver in-person and remote support for desktops, laptops, mobile devices, collaboration tools, and enterprise applications.
Triage and prioritize incidents by business impact and urgency to restore services quickly and minimize user downtime.
Support elevated and time-sensitive user issues consistent with SEC priority and VIP support expectations.

Escalation Management and Team Mentoring

Serve as the escalation point for junior and mid-level technicians on difficult incidents and cross-technology troubleshooting.
Guide support staff on diagnostic approaches, ticket quality, and adherence to established SOPs and escalation paths.
Coordinate with other ISS teams, external vendors, and stakeholders for issues requiring multi-team remediation.
Validate resolution outcomes with users prior to closure and ensure accurate communication throughout the incident lifecycle.

Endpoint Deployment and Configuration

Perform advanced workstation imaging, deployment, provisioning, and lifecycle support for enterprise endpoint devices.
Configure and maintain Windows and macOS systems, device drivers, enterprise software, and endpoint security tooling.
Execute patching and update activities for endpoints to maintain security, compliance, and operational stability.
Support remote endpoint management capabilities to enable consistent service delivery across distributed users.

ServiceNow Operations, SLA Performance, and Documentation

Maintain complete and accurate records of incidents, requests, escalations, and resolutions in the SEC ticketing system.
Monitor and manage ticket queues, update records, and report performance metrics to management to ensure SLA compliance and meet response/resolution expectations.
Analyze recurring incidents and recommend process, tooling, and workflow improvements to reduce repeat issues.
Develop and maintain technical documentation and knowledge articles to improve self-service adoption and support efficiency.

REQUIRED QUALIFICATIONS

Citizenship/Work Authorization: Must meet contract requirements.

Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

Education: Bachelors degree in a relevant field.

Experience:

8+ years of experience in enterprise IT support for end-user computing environments.
Advanced experience supporting Windows and macOS operating systems, enterprise applications, and endpoint hardware diagnostics.
Demonstrated experience in escalation handling, incident/request management, and SLA-driven support operations.

Technical Skills:

ServiceNow and end-to-end ticket lifecycle management
ITIL-aligned Incident, Request, Problem, and Knowledge Management processes
Workstation imaging, software packaging/deployment, endpoint provisioning, and configuration management
Remote support tools and secure troubleshooting for distributed users
SLA monitoring, operational metrics reporting, and continuous service improvement practices

PREFERRED QUALIFICATIONS

Active SEC Public Trust or prior federal Public Trust adjudication.
Prior experience supporting SEC, federal civilian agencies, or similarly regulated enterprise IT environments.
ITIL 4 Foundation certification with practical application in service desk operations.
Experience with enterprise endpoint management platforms such as Microsoft Intune and/or Jamf Pro.
Demonstrated capability to mentor technicians and drive measurable reductions in recurring incident volume.
ITIL 4 Foundation
CompTIA A+
Microsoft 365 Certified: Endpoint Administrator Associate

Apply About employer

Report this job