Jobs in the United States

25+ jobs

Save this search

Added just now
Production Associate
Cummins Talent Acquisition
Henderson, CO
Participates actively in ways to improve quality, safety, process, material flow, and employee development.
Added just now
Production Associate
Cummins Talent Acquisition
Henderson, CO
Participates actively in ways to improve quality, safety, process, material flow, and employee development.
Added just now
Director Merch Buying, Sports
Target
Minneapolis, MN
…and/or category mangers and vendors will help guide product development as you source appropriately for your category. You will lead Associate Buyers and Senior Merchandise Specialists; and…
Added just now
UO
Lab + Medical Assistant (Broadway Family Medicine Clinic)
University of Minnesota Physicians
Minneapolis, MN
- $11.41 USD / hour
MLT or graduate of 2-year accredited Vocational/Technical MLT training or Associate Degreewith an MLT- certified by NCA/AMT/ASC
Added 2 mins ago
CH
Store Associate
CVS Health
Harrisonburg, VA
- $15 to $18 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 2 mins ago
CH
Store Associate
CVS Health
Apalachicola, FL
- $15 to $18 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 2 mins ago
CH
Store Associate
CVS Health
Paris, KY
- $15 to $18 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 2 mins ago
CH
Store Associate
CVS Health
Louisville, KY
- $15 to $19 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 2 mins ago
CH
Store Associate
CVS Health
Godfrey, IL
- $15 to $19 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 2 mins ago
CH
Store Associate
CVS Health
Saint Joseph, MO
- $15 to $18 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 3 mins ago
Aquatic Facility Maintenance Associate
Gwinnett County
Lawrenceville, GA
This Aquatic Facility Maintenance Associate will be responsible for cleaning/sanitizing, facility maintenance, maintaining water chemistry in pools, and managing inventory associated with…
Added 3 mins ago
Account Executive - Commercial Lines
Gallagher
McLean, VA
…strategies for clients while leading and coordinating the renewal process from start to finish. Retain existing business while identifying opportunities to expand relationships through…
Added 3 mins ago
Sales Manager
Tharaldson Hospitality
Louisville, KY
…work environment with opportunities for advancement, career development, and the ability to make a meaningful impact. With over 90 hotels nationwide and continued growth planned over the…
Added 3 mins ago
Applications Development Sr Programmer Analyst - AVP
Citibank, N.A.
United States
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to…
Added 3 mins ago
Financial Analyst I
Burlington Coat Factory Whse. Corp.
United States
…interact with operational department(s) to review and implement process efficiencies and provide expert assistance in meeting accounting and finance requirements of the Company as well as…
Added 3 mins ago
Roto Mold Associate III - 2nd Shift
PlayCore
Fort Payne, AL
Productivity: Must be able to accurately identify, process and complete both molding and secondary operations required to make a quality plastic part.
Added 4 mins ago
Middle and Upper School Media Specialist
Whitefield Academy
Smyrna, GA
Participate in professional associations like the Georgia Independent School Librarians Associate and attend seminars or workshops to further professional development and remain active in…
Added 4 mins ago
Senior Associate, Horizontal HR Business Partner
Capital One
McLean, VA
Complete reporting as a part of key Talent Management/Performance Management/All Associate Survey processes and other key process initiatives
Added 5 mins ago
Solutions Architect AGS-Tech, Early Career - 2027 (US)
Amazon Web Services, Inc. - A97
Austin, TX · Seattle, WA · Arlington, VA
Do you want to help us build new things and evangelize use of AWS with customers? As an Associate Solutions Architect you will partner across AWS to help customers craft highly scalable,…
Added 5 mins ago
CH
HR Administrator
CHESAPEAKE HEALTH PARTNERS INC
Pasadena, MD
- $26.2 to $32 USD / hour
Process new hire onboarding paperwork and enter new hire, status-change, and termination data into the HRIS accurately and on schedule.
Added 5 mins ago
Clinical Care Manager NH (RN)
WellSense Health Plan
Remote, United States
Added 5 mins ago
KC
Associate Test Engineer 2
KLA Corporation
Milpitas, CA
- $28.85 to $49.04 USD / hour
KLA Corporation, a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art inspection and metrology…
Added 5 mins ago
Seasonal Associate
Carter's
Mercedes, TX
Added 5 mins ago
Seasonal Associate
Carter's
San Marcos, TX
Added 5 mins ago
Seasonal Associate
Carter's
Mercedes, TX

ClearFocus Technologies

IT Support Technician - 3

Washington, DC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

ClearFocus Technologies, a HUBZone certified company, is located in Leesburg, VA. We specialize in cybersecurity and support multiple government and commercial clients for a variety of missions. We value our clients, integrity and employees and believe a single person can make a difference!

We are committed to attracting and retaining the best and brightest talent who desire to work with industry leading technology to stay on top of their profession. We provide an excellent benefit package which includes medical, dental, vision, paid time off, 401(k), paid professional development reimbursement and more!

We are seeking an IT Support Technician 3 for an opportunity that is 100% onsite in Washington, DC. An active Public Trust clearance is highly preferred. All applicants must be USC and with the ability to pass a background check.

LCAT Description:

Experience: Minimum 5–7 years of IT support experience in enterprise environments. Advanced knowledge of Windows and macOS operating systems, hardware diagnostics, and enterprise applications. Familiarity with ITIL processes, ticketing systems (e.g., ServiceNow), and remote support tools.

Duties: Provide expert-level technical support for end users, resolving complex hardware, software, and network issues. Serve as an escalation point for junior and mid-level technicians, offering guidance and mentoring. Perform advanced workstation imaging, deployment, and configuration of enterprise software and security tools. Analyze recurring issues, recommend process improvements, and assist in developing technical documentation. Ensure SLA compliance by monitoring ticket queues, updating records, and reporting performance metrics to management.

Job Description

IT Support Technician - 3

POSITION SUMMARY

The IT Support Technician-_3 provides advanced end-user support for the SEC ISS contract, delivering Tier 2/3 resolution for complex desktop, software, and connectivity issues in an enterprise environment. This role supports the Customer Service Desk operating model by ensuring incidents and requests are fully documented, prioritized, and resolved in ServiceNow in alignment with SEC support processes. The technician performs advanced endpoint imaging, provisioning, deployment, and secure configuration across Windows and macOS platforms. The position also improves service performance by mentoring junior technicians, identifying recurring issues, and supporting SLA-based reporting and continuous improvement actions.

PRIMARY RESPONSIBILITIES

Advanced End-User Technical Support

Provide expert-level troubleshooting and resolution for complex hardware, software, network, and peripheral issues affecting SEC end users.
Deliver in-person and remote support for desktops, laptops, mobile devices, collaboration tools, and enterprise applications.
Triage and prioritize incidents by business impact and urgency to restore services quickly and minimize user downtime.
Support elevated and time-sensitive user issues consistent with SEC priority and VIP support expectations.

Escalation Management and Team Mentoring

Serve as the escalation point for junior and mid-level technicians on difficult incidents and cross-technology troubleshooting.
Guide support staff on diagnostic approaches, ticket quality, and adherence to established SOPs and escalation paths.
Coordinate with other ISS teams, external vendors, and stakeholders for issues requiring multi-team remediation.
Validate resolution outcomes with users prior to closure and ensure accurate communication throughout the incident lifecycle.

Endpoint Deployment and Configuration

Perform advanced workstation imaging, deployment, provisioning, and lifecycle support for enterprise endpoint devices.
Configure and maintain Windows and macOS systems, device drivers, enterprise software, and endpoint security tooling.
Execute patching and update activities for endpoints to maintain security, compliance, and operational stability.
Support remote endpoint management capabilities to enable consistent service delivery across distributed users.

ServiceNow Operations, SLA Performance, and Documentation

Maintain complete and accurate records of incidents, requests, escalations, and resolutions in the SEC ticketing system.
Monitor and manage ticket queues, update records, and report performance metrics to management to ensure SLA compliance and meet response/resolution expectations.
Analyze recurring incidents and recommend process, tooling, and workflow improvements to reduce repeat issues.
Develop and maintain technical documentation and knowledge articles to improve self-service adoption and support efficiency.

REQUIRED QUALIFICATIONS

Citizenship/Work Authorization: Must meet contract requirements.

Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

Education: Bachelors degree in a relevant field.

Experience:

8+ years of experience in enterprise IT support for end-user computing environments.
Advanced experience supporting Windows and macOS operating systems, enterprise applications, and endpoint hardware diagnostics.
Demonstrated experience in escalation handling, incident/request management, and SLA-driven support operations.

Technical Skills:

ServiceNow and end-to-end ticket lifecycle management
ITIL-aligned Incident, Request, Problem, and Knowledge Management processes
Workstation imaging, software packaging/deployment, endpoint provisioning, and configuration management
Remote support tools and secure troubleshooting for distributed users
SLA monitoring, operational metrics reporting, and continuous service improvement practices

PREFERRED QUALIFICATIONS

Active SEC Public Trust or prior federal Public Trust adjudication.
Prior experience supporting SEC, federal civilian agencies, or similarly regulated enterprise IT environments.
ITIL 4 Foundation certification with practical application in service desk operations.
Experience with enterprise endpoint management platforms such as Microsoft Intune and/or Jamf Pro.
Demonstrated capability to mentor technicians and drive measurable reductions in recurring incident volume.
ITIL 4 Foundation
CompTIA A+
Microsoft 365 Certified: Endpoint Administrator Associate

Apply About employer

Report this job