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Senior Manager of Customer Experience
FIGS
Santa Monica, CA
The Senior Manager of Customer Experience is responsible for driving operational excellence across FIGS’ internal and external Customer Experience operations, ensuring we consistently…
Added 1 min ago
Senior Accountant, Lease Accounting
Clearway Energy
Princeton, NJ
Reporting to the Manager of Lease Accounting, the Senior Accountant is responsible for data management, journal entries, account reconciliations, and control of the organization’s lease…
Added 1 min ago
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Mitigation General Manager
GPAC
Dallas, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 1 min ago
Product Operations Analyst
Elevance Health
Nashville, TN · Tampa, FL · Atlanta, GA · Indianapolis, IN · Leawood, KS · Louisville, KY
We are seeking a Product Operations Analyst to support the efficiency, coordination, and effectiveness of our product development processes. In this role, you will collaborate with…
Added 1 min ago
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Mitigation General Manager
GPAC
Plano, TX
- $100,000 to $130,000 USD / year
Added 1 min ago
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Mitigation General Manager
GPAC
Irving, TX
- $100,000 to $130,000 USD / year
Added 2 mins ago
Global Head of GTM Enablement
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San Francisco, CA
…Product, Customer Engineering, Deployed Engineering, and Revenue Operations. You’ll balance global standards with role and regional needs so priorities translate across regions and roles.…
Added 2 mins ago
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Mitigation General Manager
GPAC
Richardson, TX
- $100,000 to $130,000 USD / year
Added 3 mins ago
Senior Manager Quality Compliance
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Plymouth, MN
As the Senior Manager Quality Compliance, you’ll provide leadership for quality system compliance initiatives, audit readiness, regulatory change management, field actions, and quality…
Added 3 mins ago
House Manager (CLM)
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Knoxville, TN
Summary: We are seeking a highly organized and compassionate CLM/ House Manger to oversee daily operations and provide support to residents in our well-maintained residential homes.…
Added 3 mins ago
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Mitigation General Manager
GPAC
Garland, TX
- $100,000 to $130,000 USD / year
Added 3 mins ago
Restaurant Manager
sweetgreen
NY
Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
Added 3 mins ago
Quarry Foreperson
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Bonner Springs, KS
Comprehensive Benefits: Enjoy a full suite of health, vision, and dental insurance to support your well-being and that of your family.
Added 4 mins ago
Manufacturing Engineer - 2nd Shift
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Communication: Excellent interpersonal skills. You must be comfortable working with everyone from the assembler on the bench to the Operations Manager.
Added 4 mins ago
BB
School Coordinator
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Stamford, CT
- $25 to $27 USD / hour
Support the Assistant Director with daily school operations and staffing needs.
Added 4 mins ago
ATD Distribution Team Lead
PAI Holdings LLC
Greenville, SC
Direct the DEA PIC/LOOSE Cycle Count Program each day and that the data is recorded and trends identified and presented to management.
Added 4 mins ago
Principal Program Manager, Sales Strategy
Atlassian
San Francisco, CA
We are looking for a highly strategic, analytical, and execution-driven Program Manager to lead complex, cross-functional transformation initiatives across Product, GTM, Strategy, and…
Added 5 mins ago
Vehicle Operator Instructor
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At MLT, we create solutions by empowering our people to fulfill their passion for service. In support of Program Manager Advanced Amphibious Assault, we are seeking a Vehicle Operator…
Added 5 mins ago
Registered Nurse, RN - Case Manager, Per Diem
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United States
…Level I Trauma Center to the region’s leading heart transplant…
Added 6 mins ago
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RN Unit Manager
Berlin Rehabilitation and Healthcare Center
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- $100,000 USD / year
…our core values of Passion, Respect, and Excellence, the Unit Manager oversees nursing operations on an assigned unit and ensures residents receive comprehensive, person-centered…
Added 6 mins ago
Assistant Community Manager
LDG Development
Austin, TX · austin, TX
As an Assistant Community Manager of an affordable housing asset, you are primarily responsible for providing comprehensive support in all aspects of community operations, including sales,…
Added 6 mins ago
Payroll Manager
Charlie's Produce
Seattle, WA
…everything they do. Whether you're serving customers, supporting operations, or driving our business forward, your contributions help nourish communities and make a meaningful impact every…
Added 6 mins ago
Server
Morning Star Village
Rockford, IL
Be a team player and jump in where needed to support smooth operations.
Added 6 mins ago
Guest Service Desk Clerk
Festival Foods
De Pere, WI
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership…
Added 7 mins ago
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Memory Care Program Manager
The Arbor Company
Fort Myers, FL
- $60,000 to $65,000 USD / year
As the Memory Care Program Manager, you'll serve as a member of the community leadership team and oversee the daily operations of our Memory Care neighborhood while partnering closely with…

CLEAR - Field

Operations Manager (ORD)

Chicago, IL, United States

$70,000 to $85,000 USD / year

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Job details

Pay: $70,000 to $85,000 USD / year
Experience: At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
Posting language: English
Posted: Nov 6, 2026

Original job description

About CLEAR:

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier - physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.

Key Responsibilities Include:

Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.
Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development.
Coach, mentor, and train the team to meet sales and customer service goals and standards
Assist with employee relations matters & investigations as needed
Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance
Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team
Spend at least 80% of time on the floor in a customer-facing environment at the airport

Ideal candidates will have:

At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment
Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.
Proficiency in using technology daily in your work
Required to successfully complete a government background investigation
Ability to stand/walk for extended periods of time
Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

The base salary range for this role is $70,000 - $85,000 / year depending on level of skills and experience.

This range represents the base salary consistent with our current compensation program for this position at CLEAR. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance.

Perks of Being a Team Member at CLEAR!

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company!
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!

Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.