Front Desk Agent

Job Description:

The Front Desk Agent is responsible for welcoming guests, processing check-ins and check-outs, managing reservations, and handling guest inquiries. This role ensures that all front desk operations run smoothly, providing efficient service and maintaining a high level of professionalism to ensure guest satisfaction.

Responsibilities:

• Greet guests and process arrivals and departures promptly.
• Handle guest inquiries, complaints, and requests courteously.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Manage cash and credit transactions accurately.
• Maintain a clean and organized front desk area.
• Perform other related duties as assigned.

Requirements:

• Excellent customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer knowledge and experience with reservation systems preferred.
• Availability to work flexible shifts, weekends, and holidays.