Operations Manager

Operations Manager

Clean Team | Greater Cleveland, Akron, Lorain & Youngstown Markets

Full-Time | Second Shift | 2:00 PM – 10:00 PM (Hours may vary based on operational and customer needs)

About Clean Team

Clean Team is a growing commercial cleaning and facility services company committed to providing exceptional customer service, operational excellence, and consistent results. We believe in strong leadership, accountability, teamwork, and creating an environment where employees are supported and customers come first.

As our company continues to grow, we are seeking an experienced Operations Manager to lead branch operations, develop our leadership team, and ensure consistent service delivery across all customer locations.

Position Overview

The Operations Manager is responsible for overseeing the daily operations of the branch and ensuring that all customer accounts receive reliable, high-quality service. This is a hands-on leadership position that oversees Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator.

The successful candidate will be responsible for maintaining operational efficiency, controlling labor costs, ensuring adequate staffing coverage, developing employees, and maintaining strong customer relationships.

We are looking for a proactive, results-driven leader who can manage multiple teams, make sound decisions under pressure, address operational challenges, and hold employees accountable. Working closely with the General Manager, the Operations Manager will play an important role in driving branch performance, supporting company growth, and maintaining customer satisfaction.

Key Responsibilities

Branch Operations & Leadership

• Oversee and manage all daily branch operations to ensure consistent service delivery across customer accounts.

• Supervise, lead, and develop Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator.

• Establish clear expectations, monitor performance, and hold the leadership team accountable for results.

• Lead daily 4:00 PM management meetings to review priorities, staffing, customer concerns, and operational performance.

• Work closely with the General Manager to execute operational goals and improve branch performance.

Labor Management & Operational Efficiency

• Monitor labor budgets, staffing levels, overtime, and overall operational expenses.

• Review employee timekeeping, attendance, and labor reporting through Chronotek Pro.

• Ensure all customer locations are properly staffed and scheduled services are completed without interruption.

• Coordinate coverage for open positions, call-offs, emergencies, and other unexpected staffing needs.

• Identify operational inefficiencies and implement solutions to improve productivity and control costs.

Customer Relations & Quality Control

• Conduct daily building inspections and follow-up visits at customer locations.

• Maintain strong customer relationships through regular communication and timely follow-up.

• Address customer complaints and service concerns promptly and professionally.

• Monitor Level Board accounts and ensure corrective action plans are implemented and completed.

• Ensure all customer contracts and service expectations are consistently met.

Employee Development & Staffing

• Train, coach, and develop operational employees and department leaders.

• Provide additional training and corrective coaching when performance or service standards are not being met.

• Assist with recruiting, interviewing, onboarding, employee documentation, and HR coordination.

• Partner with the Staffing Coordinator and management team to maintain appropriate staffing levels.

• Support the successful launch and transition of new customer accounts.

Administrative & Operational Support

• Oversee inventory, cleaning supplies, equipment, deliveries, and other operational needs.

• Coordinate operational logistics to ensure teams have the resources necessary to perform their duties.

• Maintain accurate operational records and reporting.

• Prepare and submit daily operational reports to the General Manager.

Qualifications & Requirements

• Previous management or operations leadership experience required.

• Commercial cleaning, janitorial, facility services, or related service industry experience preferred.

• Demonstrated ability to lead, motivate, and hold multiple teams accountable.

• Strong organizational, communication, problem-solving, and decision-making skills.

• Experience managing employee schedules, labor budgets, overtime, and staffing needs.

• Ability to manage competing priorities and make decisions in a fast-paced environment.

• Comfortable conducting building inspections and interacting directly with customers.

• Proficiency with email, reporting systems, and workforce management software.

• Reliable transportation and flexibility to address operational needs as they arise.

What Clean Team Offers

• Competitive salary and benefits.

• Leadership development and advancement opportunities.

• Supportive, team-oriented work environment.

• Company-provided training and professional development.

• Opportunity to grow with an expanding company.

• A leadership role with a direct impact on customer satisfaction, employee performance, and overall branch success.

Join Clean Team and help lead a growing operation where strong leadership, accountability, and customer service make a difference every day.

Clean Team is an Equal Opportunity Employer.

Clean Team does not discriminate in its employment or personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other characteristic protected by applicable law. All hiring, transfer, and promotion decisions are made without regard to these characteristics.