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…targets; and establish a culture of high performance, continuous learning, constructive feedback, collaboration, and…
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Clay Labs

CX Enablement (Growth Strategy)

New York, NY, United States

$145,000 to $185,000 USD / year

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Job details

Pay: $145,000 to $185,000 USD / year
Experience: 4+ years experience in enablement or customer success, ideally in a high-growth SaaS environment
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT CLAY

AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.

Clay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you. We're already helping thousands of customers - including Anthropic, OpenAI, Google, and Visa - go to market with unique data, signals, and AI research.

In 2026, we raised a $115M Series D https://www.linkedin.com/safety/go/?url=https%3A%2F%2Fwww.nytimes.com%2F2026%2F09%2F09%2Fbusiness%2Fdealbook%2Fclay-ai-fundraising.html%3Fsmid%3Durl-share%26unlocked_article_code%3D1._1A.E5rN.MeYsbgEsUKbB&urlhash=XS4q&mt=4bpSf4a8omAKuAHqAqZx6C11QpbLK_QwIhSV7gSf4Wf9aywPF_KBSiX9IkWE1AhXBEjPH8mK6fAEN7CMFlpvo0lPAtKRjs-dhgzYqHiVKUMCRtw0jScFgxWCRRfYs4HCX0YL9L6PCQz-edBLinvRdU_TaVUL2dA3&isSdui=true&lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3BoQmIsufoRJm7X2HC5Rqd%2Fw%3D%3D at $7.1B Valuation led by Wellington - and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education.

Some things to know about us:

Our community http://community.clay.com includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs https://luma.com/claylive, and 30k members on Slack.
Our culture https://nextplayso.substack.com/p/spotlight-clay is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work with world-class coaches who specialize in creativity, management, and more.
Our operating principles - including negative maintenance and non-attached action - guide our work. Read more about them here https://cdn.prod.website-files.com/61477f2c24a826836f969afe/685d83a71452245cc1129791_4d770abfd83e276ec15315a2e06945bd_Clay2025_OperatingPrinciples.pdf.
Read about us in the NYT https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.html, Forbes http://google.com/search?q=forbes+clay&rlz=1C5OZZY_enUS1155US1155&oq=forbes+clay&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQABiABDIHCAIQABiABDIHCAMQABiABDIHCAQQABiABDIHCAUQABiABDIHCAYQABiABDIHCAcQABiABDIHCAgQABiABDIHCAkQABiABNIBBzkzM2owajSoAgOwAgHxBVAe8UAxJx_p&sourceid=chrome&ie=UTF-8, First Round Review https://review.firstround.com/podcast/inside-clays-unconventional-path-to-1-25b/, and more https://www.clay.com/press.

Hear from our employees directly on our Glassdoor https://www.glassdoor.com/Overview/Working-at-Clay-EI_IE9850794.11,15.htm page!

GTM ENABLEMENT @ CLAY

We’re looking for a full-time CX/Growth Strategy (GS) Enablement hire to join our enablement team & build and scale onboarding & enablement for our customer-facing team. You’ll manage the systems, content, and training to help our GS team ramp faster, serve customers more strategically, and uncover new opportunities for retention and expansion. You’ll be joining at a time of massive growth. With the team doubling this year, it’s no small feat!

Our GS team partners directly with some of the fastest-growing SaaS companies in the world (think Intercom, Verkada, Anthropic) to define, scale, and continuously expand their Clay strategy.

On GS Enablement, you’ll design and deliver programs to sharpen the team’s technical fluency and ability to translate Clay workflows into business impact. You’ll help scale our GS team shaping how we onboard, train, and grow world-class customer strategists who drive measurable impact.

*If you’re an enablement leader or amazing CSM who loves spotting trends, building from scratch, and empowering others to succeed, this role is for you!

WHAT YOU'LL DO

Level up the team – Design and scale onboarding and ever-boarding programs that accelerate ramp time and set a consistent foundation for success through live workshops, certifications, and training.
Drive best practices – Capture and scale what top performers do best, turning learnings into repeatable frameworks, talk tracks, and playbooks that raise the bar across the team.
Be a trusted partner – Collaborate cross-functionally with Product, Marketing, and GTME to translate product releases into actionable workflows and plays that drive product adoption and retention.
Design for scale – Build and maintain enablement systems that support a rapidly growing GS team. Leverage AI and automation to optimize knowledge sharing and personalize learning.
Directly impact revenue – Your work will improve ramp time, increase adoption, and drive measurable performance across our GS organization.

WHAT YOU'LL BRING

4+ years experience in enablement or customer success, ideally in a high-growth SaaS environment
You’re a strong communicator and facilitator who’s comfortable running workshops, certifications, and executive-level conversations.
You’re technically fluent and comfortable understanding data workflows, integrations, and automation concepts.
You’ve built and scaled enablement programs including: onboarding, ever-boarding, certifications, and playbooks that improved adoption, retention, or expansion outcomes.
You have experience building content and managing enablement systems (e.g., Notion, Gong, or an LMS) to centralize resources and measure adoption.
You’re curious, collaborative, and excited to partner across GTM to ensure teams are equipped to drive growth.
You’re highly organized and detail-oriented – can quickly detect gaps in onboarding and enablement, then drive solutions forward.
Bias for action – can go from 0 → 1 fast, take ownership, and execute without directions each step of the way.
NYC-based or willing to relocate (this role is in-person).

This role won’t look the same in six months - and that excites you. You thrive in fast-moving, high-ownership environments and are ready to make a massive impact (and have a lot of fun) at Clay.

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