Field Technician Supervisor

NOW HIRING: FIELD TECHNICIAN SUPERVISOR – PITTSBURGH, PA

Lead the Team. Set the Standard. Make an Impact.

Are you an experienced field professional who enjoys leading by example, developing others, and delivering exceptional results? Classic Rock Fabrication is looking for a hands-on Field Technician Supervisor to lead our Pittsburgh installation and template teams!

This isn't a position where you'll spend your days behind a desk. We're looking for a motivated, experienced leader who isn't afraid to roll up their sleeves, work alongside their team, tackle challenges head-on, and take pride in delivering quality craftsmanship and outstanding customer service.

If you're passionate about developing people, improving processes, and making a difference every day, we want to hear from you!

Department: Field – Installation/Template

Reports To: Operations Manager

Location: Pittsburgh, PA

WHAT YOU'LL DO

As our Field Technician Supervisor, you'll play a key role in the daily success of our Pittsburgh field operations. You'll oversee installation and template teams, provide hands-on training and leadership, ensure safety and quality standards are met, and help keep projects running smoothly.

Lead from the Front

• Serve as a hands-on supervisor, maintaining a consistent and visible presence at customer job sites.

• Work alongside your team, performing the duties of an Installer, Lead Installer, Template Technician, or Service Technician as qualified and needed.

• Step in to support installations, templates, service calls, and repairs during employee absences, staffing shortages, schedule changes, or increased workloads.

• Partner with the Operations Manager and Scheduling team to coordinate crews, address call-offs, resolve field challenges, and keep projects on schedule.

• Serve as a primary resource for field employees, customers, subcontractors, and trade partners, escalating significant concerns as appropriate.

• Lead and participate in weekly installation meetings, safety discussions, training sessions, and other departmental meetings.

Train, Coach & Develop Your Team

• Provide structured, hands-on training in installation and template procedures, safe material handling, job-site preparation, customer communication, vehicle operation, and required documentation.

• Accompany crews in the field, particularly new hires and employees learning new responsibilities, to observe performance, reinforce training, and provide immediate coaching.

• Evaluate employee progress, identify development opportunities, and help team members build the skills and confidence needed to succeed.

• Provide ongoing coaching, counseling, goal setting, performance feedback, and input regarding employee evaluations and disciplinary decisions.

• Encourage cross-training, career development, employee engagement, and a respectful, accountable team environment.

Deliver Quality & Exceptional Customer Service

• Inspect completed installations and templates to ensure accuracy, workmanship, productivity, professionalism, and compliance with company standards.

• Identify quality concerns, damage, or installation deficiencies and coordinate timely corrective action.

• Communicate effectively with customers, employees, subcontractors, trade partners, managers, and internal departments regarding job status, delays, measurements, site conditions, quality concerns, and solutions.

• Coordinate with subcontractors and trade partners to confirm job-site readiness, including access, materials, measurements, schedules, site conditions, and customer expectations.

• Address job-site challenges involving preparation, subcontractor work, scheduling, communication, damage, safety concerns, or incomplete conditions, documenting and escalating issues as needed.

• Promote outstanding customer service and timely resolution of field-related concerns.

Champion Safety & Operational Excellence

• Promote and enforce OSHA requirements, company safety policies, proper lifting and material-handling practices, personal protective equipment requirements, and vehicle safety standards.

• Immediately address unsafe practices or conditions and assist with incident reviews, corrective actions, and retraining.

• Monitor field tools, equipment, vehicles, and installation supplies, coordinating replenishment, maintenance, and repairs as needed.

• Evaluate field procedures and workflows to identify opportunities to improve safety, quality, productivity, scheduling, and customer satisfaction.

• Support efficient crew scheduling, responsible overtime management, and effective use of field labor and resources.

• Uphold company policies, procedures, core values, and operational expectations while performing additional duties as assigned.

WHAT SUCCESS LOOKS LIKE

We're looking for a leader who takes ownership of their team's success and consistently strives to make things better.

Key performance expectations include:

• Maintaining high customer satisfaction and resolving field-related concerns promptly and professionally.

• Meeting company standards for installation and template quality, rework prevention, damage reduction, workplace safety, and on-time completion.

• Maintaining installer turnover below 20% through effective onboarding, coaching, training, and employee retention efforts.

• Improving crew productivity and scheduling efficiency while responsibly managing overtime and field labor costs.

• Demonstrating consistent field involvement, clear communication, timely follow-through, and accountability for team performance.

BENEFITS & PERKS

We believe in taking care of the people who help make our success possible! Classic Rock Fabrication offers a comprehensive benefits package, including:

• Competitive compensation based on experience and qualifications

• Medical, dental, and vision insurance

• 401(k) retirement plan with company match

• Life insurance options

• Short-term and long-term disability coverage

• Paid time off (PTO)

• Paid holidays

• Employee training and professional development

• Opportunities for advancement within a growing company

• A supportive, team-oriented work environment

READY TO LEAD THE WAY?

If you're a skilled field professional with a passion for leadership, quality craftsmanship, and helping others succeed, we'd love to meet you!

Join Classic Rock Fabrication and help us build more than beautiful countertops - help us build a stronger team!

Apply Today and Take the Next Step in Your Career!

Qualifications

QUALIFICATIONS

Leadership, Experience & Skills

• Strong leadership, coaching, decision-making, organizational, and problem-solving skills.

• Ability to effectively balance supervisory responsibilities with hands-on fieldwork while adapting to changing operational needs.

• Excellent verbal and written communication skills, with the ability to clearly communicate workflow challenges, resource needs, performance expectations, and solutions.

• Ability to build positive working relationships and communicate professionally with customers, employees, managers, subcontractors, trade partners, and other departments.

• Ability to read and interpret measurements, drawings, work orders, and installation documentation.

• Strong mathematical skills, including calculations using whole numbers, fractions, and decimals.

• Ability to identify operational bottlenecks, troubleshoot field challenges, and implement practical solutions to improve efficiency and productivity.

Work Environment & Physical Requirements

• Work is performed primarily at residential and commercial job sites, with occasional responsibilities in an office or design center environment.

• Must be comfortable working in construction environments with exposure to dust, noise, uneven surfaces, stairs, confined spaces, and varying indoor and outdoor temperatures and weather conditions.

• Ability to perform the physical demands of countertop installation and templating, including frequent standing, walking, bending, kneeling, reaching, climbing stairs, and operating hand and power tools.

• Ability to lift, carry, maneuver, and install countertop materials and related products weighing in excess of 100 pounds with appropriate team assistance and equipment.

• Ability to operate company vehicles and travel between job sites for extended periods.

Additional Requirements

• Must possess and maintain a valid driver's license and acceptable driving record.

• Must maintain a current DOT medical card when required for assigned company vehicles.

• Flexibility to work extended weekdays and occasional weekends based on business needs.

• Approximately 90% field-based and 10% office-based, with actual time varying according to staffing, training, scheduling, and operational needs.

• Office responsibilities include reviewing schedules and reports, documenting employee performance and training, coordinating with internal departments, and identifying opportunities for process improvement.

The qualifications, physical requirements, and responsibilities outlined above are representative of the position and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.