IT Operations Manager

The IT Manager at Clark Pacific is accountable for design, implementation and management of corporate IT infrastructure, IT operations and IT help desk as well as definition and adherence of IT policies and procedures. The IT Manager works closely with multiple functional groups to support the business; manage license compliance and the IT budget.

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

• Exercise a high level of professionalism and confidentiality when dealing with staff, projects and proprietary information.
• Personnel Management: Recruit, manage and coach IT staff across multiple locations. Provide feedback on performance.
• Strategy & Leadership: Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and systems. Maintain a roadmap of new or updated technologies. Develop and execute project plans, aligned with business and/or technology requirements, with clearly defined success criteria, resource requirements, budget, timeline and milestones.
• IT Process & Procedures: Oversee and lead IT processes, procedures and work activities to ensure consistency and a high level of service and operational excellence including Help Desk and corporate infrastructure and network. Ensure network is secure from unauthorized access and use.
• Budget & License Management: Actively manage IT hardware and infrastructure licensing to ensure Clark Pacific compliance to established agreements. Procure new hardware and software when needed. Monitor and manage budgets on a monthly basis to approved spend and forecasts.
• Other duties as assigned.